Please stop asking me to reset the password every week

[Stefpist]

I've got a Family/Premium account and the account out of the 6 that I use personally gets the password reset every week, which is a bit annoying.

I get an email saying the password needs to be reset "due to detected suspicious activity".

I connect to Spotify from my phone and my laptop, and I would guess the "suspicious" activity comes from the fact that I use my company's VPN (otherwise I couldn't work) and that changes IP/country every day, so maybe that's it.

Still, it's annoying, anyone has any ideas on how to make it stop?

Thanks

[user-removed]

There seems to be an official explanation from Spotify here:  https://community.spotify.com/t5/Accounts/Please-stop-asking-me-to-reset-the-password-every-week/td-...

[mklopez]

The thread that ckir03 mentions just repeats the same things that every customer rep says, and I have tried every recommended solution. I tried to use Spotify only in a couple of devices (my computer at work, computer at home, and an Echo speaker). I changed my email to one that is unique to my Spotify account. I even tried resetting my password myself, weekly. Nothing works, I'm still getting reset and logged out every week, like a clock. 

[user-removed]

There's reference in the thread I linked to an automated Spotify security algorithm that is causing the problem for various reasons.  Spotify developers did not seem willing to make changes to the security algorithm per their rep's explanation, which is unfortunate and will likely mean no easy solution for now.

[towelie981]

Same here. Every two weeks or so for the past year. I've even used 99 character randomized strings for a password; it makes no difference. Still the same ol email and lock out every time. I don't even use a VPN or anything unusual, I always connect from the same IP address. I've just started using the weakest passwords I can get away with. I'm really starting to lose my patience and I've started looking into ways to migrate my playlists to another service and just close my account once and for all.

[1210290678]

Another thing we could try is hit the cancel button for Spotify service, and then go over to YouTube and subscribing to their service.

I've had to reset my password twice now and I'm going to do that the third time that I have to reset my password.

[drallcom3]

My password is force reset (and I'm logged out) every 30 minutes. No message regarding suspicious behaviour though.

My guess is that Spotify is clamping down on non-pay users. Mostly in regards of ads. VPN, adblocker, browser and other stuff that makes you harder to identify for advertisers. I've seen similar behaviour in several other online services. They're all getting hostile since the easy money has dried up.

[mklopez]

That's possible, but a lot many users in this thread, including myself, are paid users, and we still have the problem. IMO, if we are paying and not breaking the TOS, there is no reason to reset us regularly. I'm still getting reset/logout once every week, the same day/time, no matter my usage patterns. 

Even worse, if I try to follow up with customer service now, they reply with what basically amounts to "Thanks for the update, we will let you know if we ever fix this, bye".

[drallcom3]

Sounds like a major issue if it happens to a paid user. I'd assume they're way more lenient with what I described to a paid user.

Maybe they're cracking down hard on account sharing and you're accidentally being caught in the net.

[Henricus]

Except nobody's account sharing and they're just being ignorant and dumb and will lose a big part of their premium subscribers.

[up_all_night_tired]

I have been having this issue for a few years. This happens to me on my bedroom TV I use it to play binaural sleep sounds while I'm sleeping every night all night I get the "suspicious activity" password reset every week at 3 am waking me up at 3 am every week . I even left Spotify and went to a competing service. I returned and now I'm being booted every week at the same time . Strange thing is it's only one of 5 on the family plan . I never get it for any other accounts. I also contact a customer service technician by there own chat and they supposedly "make some changes on the back end and it should be fixed" but it doesn't. I have done so many changes including changing the email ....

[dskorn1]

This happens to me also.  I get emails about suspicious activity.  My password is very complex and long now that I have reset it multiple times.  I have 8 logins and it is very time consuming to re-log into each of them.

1. App on Desktop PC
2. Chrome on Desktop PC
3. Edge on Desktop PC
4. App on Android Phone
5. App on Laptop
6. Chrome on laptop
7. Edge on laptop
8. XBOX

In addition, when this happens and I go to work, I cannot use spotify offline on my phone all day as there is no internet connection there and spotify on the phone has logged me out over night.

Is there any way to show the suspicious activity and acknowledge it as legit?

[fernandoauiadhid]

This also happens to me in a weekly basis. Really annoying. I'm not using any VPN, although there is an app spotify-tui that I use to change the playlists automatically. I wish I could opt out from this account protection, which seems more like limiting our usage than anything

[lajrez]

same here .. about every week or two forces a reset probably because I use it on tv through roku, on my phone and PC.  There has to be a better way.  If not I'll be moving to apple music

[sabujp]

again, reset again !! i'm not using a VPN! stop!

[Michiel1968]

Interesting to see the link to dual boot. When I use spotify from my dual boot PC, I get weekly password resets forced by Spotify. When I do not use this PC, the password seems to hold for a much longer period. Could be that there is a causal relation. But.. as I am really tired of the hassle, I will move to Quobuz on short notice. 

[SecondNature]

Plan

Premium

Country

us

Device

Roku (tv), iphone 14, 

Operating System

Windows Safari

My Question or Issue

I am getting notifications each week stating that my account has been compromised and that I need to change my passcode.  I have Spotify station on my Roku and of course access to the app on my iphone and ipad.  Also here on my PC.  What is causing this?  Does anyone know?  No one else I know that has Spotify has had this issue.  Thanks

[Michiel1968]

Update from my side. For more than four weeks (April and May 2024) , I was not logged out anymore. No changes on my side in system or habits. Very comfrotable experience. Others that have the same positive observation recently?

[SecondNature]

It just happened again recently.

I wonder if it has anything to do with my Spotify account being accessible
via my Roku?

No one else I know experiences this.

Strange it is. I may choose to drop the service. This would be too bad;
but the annoyance is big.

[mklopez]

The password resets have stopped for the past 3 or 4 weeks. I haven't changed anything on my side. Wonder if they finally solved the bug on their security systems.

[badmaron]

It happens if you use a VPN. The brilliant devs at Spotify can't fathom that someone would use a VPN for legitimate purposes. It's not automated as part of some brilliant "algorithm" as Alex attempted to posit. 

Basically, you're on your phone and use a VPN which has on IP address, and you switch to your desktop which uses the same VPN provider but a different IP address, but Spotify's brilliant "algorithm" can't possibly fathom such a simple use case and triggers a password reset. That this still happens in 2024 illustrates how basic the programming team is at Spotify.