"oh no! something has gone terribly wrong!" loop when trying to update payment details

[djcyrus1]

Hello,

A week ago, my credit card on file did not have the funds to pay for my subscription.  As of 3 days ago, the funds were there.

Problem now is that I am getting stuck in this loop everytime I try to update my payment details.

I've tried to update my payment on multple browswers (firefox/IE/Chrome).  I've cleared my cache.  I've tried to update it from my phone and tablet.

Every time I try to update my payment details, I get this.  

I've emailed support@spotify.com, to which I've received no good answers.  They've told me to make sure my card isn't expired and to try a different browser (frankly, I don't think they understand what I am telling them).

If anyone has experienced this, please please please let me know how you fixed it.

Thanks,

Cyrus

[messerschmitt]

I've been having the same problem for days...

[ignace]

Same loop, same problem and stuck in same situation... No solution from Spotify yet, only standard answers via Twitter account

[Borneo02]

I have same problem, for two dags now

[natedogg1313wi]

My card isn't expired yet but the site will not let me update the CC info. Their web site is broken. I got that same page from 4 different browsers. Desktop, mobile and app logins.

[roffir]

Same thing and spotify contact is no help asking me to make sure my old credit card is valid even though it isn't and I want to change it (which is the original problem). I told them I just need to change it online and the website won't let me (sent them pictures) their answer was "Make sure the new credit card is valid".... Useless.