redeemed a code successfully but sudenly it has desapeared

[joaosusano]

Plan

Premium

Country

Portugal

Device

Galaxy S7 Edge, Macbook Pro, Omen Hp

Operating System

Android, MacOS, Windows 10

I've redeemed a code of 3 months subscription and it worked, I've received the screen saying that the code was successfully aplied, I've even checked the account info and it said that the next payment would be 3 months from then.

Then, for my surpise I was charged on my paypal account, and when I was back to my account there's no sign of the redeemed operation. I don't have the card either because since it was implemented successfully I put it in the garbage.

Is there a way to see transactions or anything that can help me?

[OneByBoo]

Hi @joaosusano,

welcome to the community !

Can you please use this help page to locate all accounts listed with your details ?

The reason behind me asking is that users often create more than one account by accident and are logged into to the wrong one.

Let me know what you find 

[joaosusano]

Thanks for the help.  I've managed to talk with customer support by twitter and they said that I had a Family account wich I've changed to the normal premium, but some some reason it didn't took efect immediatly, so when I redeemed the code the code was putted on hold since it won't work on a Family account.

All is solved now 😃

[OneByBoo]

Hi @joaosusano,

thanks for keeping me updated !

Glad to hear it all works out now.

Enjoy Spotify !