spotify thinks im abroad

[cio0930]

i work previously in malaysia and created my spotify account. now i came back home in philippines. and when i tried to login on my account spotify said that my account cannot be use more than 14 days abroad. 

please help me how to fix this anyone🙏😊  i save alot of sons on that account i need them😭 please heeeeellllp thanks in advance😘  

[SoundShots]

Hi cio0930!

Thanks for posting in the Spotify Community!

If you go in your Account Overview, you can change the country to Philippines.

Hope this helps.
Cheers!

[cio0930]

the problem is i cannot log in 😭 whenever i try it prom i cannot use my account morethan 14 days abroad, what to do😭

[Xenia]

Hey @cio0930,

Sorry to hear you're having difficulties logging in to your account. Let's see if we can get this resolved together!

If you've already followed the instructions here to change your country settings, it'd be great if you could do a quick reinstall of the app to ensure you've got the most updated version. Also, try switching to a different network and make sure you're not using VPN.

In case the above tactics don't work, check if it's possible to use the Web Player. 

Hope this helps. Let us know how you get on.