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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Maryisonfire12
  • Newbie
  • 394683 Views
  • 941 replies
  • 107 likes
  • Account
  • 394683 Views
  • 941 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170077 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170077 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98667 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98667 Views
  • 68 replies
  • 10 likes

Can not change email address

Here is a story:I registered to spotify few years ago using my facebook account. Unfortunately few months ago the email address I was using got hacked I lost access to it. I changed my email address to a new one everywhere I could, including my faceb...

  • Visitor
  • Here is a story: I registered to spotify few years ago using my facebook account. Unfortunately few months ago the email address I was using got hacked I lost access to it. I changed my email addr...
  • Billy-J
  • Spotify Star
  • 569 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 569 Views
  • 1 replies
  • 0 likes

Home Mini Offer - Eligibility Check?

PlanFree, looking to upgradeCountryUSADeviceAllOperating SystemAll My Question or IssueI'm sorry, I don't know if this is the right place to post this question, but I couldn't find another support channel to use. I can't recall if I may have signed u...

  • Casual Listener
  • Plan Free, looking to upgrade Country USA Device All Operating System All   My Question or Issue I'm sorry, I don't know if this is the right place to post this question, but I couldn'...
  • Billy-J
  • Spotify Star
  • 2544 Views
  • 7 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 2544 Views
  • 7 replies
  • 0 likes

I can’t upgrade from free to a student account

PlanFreeCountryBelgiumDevice(iPhone 11 Pro Max)Operating System(iOS 13.1) My Question or IssueHi SpotifyI have been using Spotify for free for a few months now and would love to upgrade to a premium account. Since I am a student I want to upgrade to ...

  • Casual Listener
  • Plan Free Country Belgium Device (iPhone 11 Pro Max) Operating System (iOS 13.1)   My Question or Issue Hi Spotify I have been using Spotify for free for a few months now and would lo...
  • L4r41
  • Casual Listener
  • 1214 Views
  • 4 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 1214 Views
  • 4 replies
  • 0 likes

Problemas com a conta

Boa tarde, eu estou tendo problemas já faz um tempo mas não sabia como entrar em contato pra pedir ajuda. Acabei de escrever um texto dizendo o que têm de errado e tentei publicar aqui. Apareceu uma mensagem dizendo que eu precisava corrigir erros qu...

  • Newbie
  • Boa tarde, eu estou tendo problemas já faz um tempo mas não sabia como entrar em contato pra pedir ajuda. Acabei de escrever um texto dizendo o que têm de errado e tentei publicar aqui. Apareceu u...
  • Bittencourt
  • Spotify Star
  • 439 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 439 Views
  • 3 replies
  • 0 likes

Superuser Contribution Account switch and playlists

My Question or IssueI'm deleting my Facebook account and it seems I can't change my login information if that happens. The only other solution I've found is to delete this account and create a new Spotify. When that happens, I'd rather not completely...

  • Visitor
  • My Question or Issue I'm deleting my Facebook account and it seems I can't change my login information if that happens. The only other solution I've found is to delete this account and create a new ...
  • Mario
  • Spotify Legend
  • 501 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 501 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change email after disconnecting Facebook

I no longer use Facebook, so I have disconnected my account and reset my password. I have two questions regarding this:1. Do I always have to login using my account number or can I use my email address?2. Why can't I change my email address or edit a...

  • Casual Listener
  • I no longer use Facebook, so I have disconnected my account and reset my password.   I have two questions regarding this: 1. Do I always have to login using my account number or can I use my ...
  • Petya
  • Community Legend
  • 2327 Views
  • 2 replies
  • 1 likes
  • Account
    Login
    Other
    Premium
  • 2327 Views
  • 2 replies
  • 1 likes

Solved!! Account mismatch

I see liked songs that I have not selected and recently played that I never have listened. I think there is a mismatch account.The other account can be from Brasil (music he or her likes). PlanFree/PremiumCountryItaly

  • Casual Listener
  • I see liked songs that I have not selected and recently played that I never have listened.   I think there is a mismatch account. The other account can be from Brasil (music he or her likes)....
  • OneByBoo
  • Roadie
  • 644 Views
  • 3 replies
  • 1 likes
  • Account
  • 644 Views
  • 3 replies
  • 1 likes

Solved!! payment method does not correspond country

Plan: Premium FamilyCountryFranceDeviceindependantOperating SystemWindows 10 My Question or IssueI want to create a Family account in France, but paying with Paypal as well as Credit card results in the message that payment method does not correspond...

  • Casual Listener
  • Plan: Premium Family Country France Device independant Operating System Windows 10   My Question or Issue I want to create a Family account in France, but paying with Paypal as well as ...
  • OneByBoo
  • Roadie
  • 1362 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 1362 Views
  • 3 replies
  • 0 likes

Premi

I have a primum account with my family, all members of my family have there Spotify working perfect, I am the admin, can’t get my music, my info is all wrong and account says free, while I pay for primum.i do not have another e mailkindly advise

  • Casual Listener
  • I have a primum account with my family, all members of my family have there Spotify working perfect, I am the admin, can’t get my music, my info is all wrong and account says free, while I pay for pr...
  • Billy-J
  • Spotify Star
  • 683 Views
  • 3 replies
  • 0 likes
  • Premium
  • 683 Views
  • 3 replies
  • 0 likes

Profile Picture and Playlist Pictures

PlanFreeCountryUSDeviceChromebook My Question or IssueI can't change my Spotify profile picture but neither can I change playlist photos. Right clicking on the playlist isn't working either to change the picture. I am using a Chromebook from my schoo...

Screenshot 2019-12-06 at 5.57.26 PM.png
  • Casual Listener
  • Plan Free Country US Device Chromebook   My Question or Issue I can't change my Spotify profile picture but neither can I change playlist photos. Right clicking on the playlist isn't wor...
  • ouipapa
  • Casual Listener
  • 803 Views
  • 2 replies
  • 0 likes
  • Account
  • 803 Views
  • 2 replies
  • 0 likes

Solved!! Can't log in since changing the mobilephone

Hello,since I changed to a new phone I can not log in anymore. I was using a Samsung S4mini (Android 4.4.2) and I'm now using a Sony Xperia XZ2 Compact (Android 9 Pie). I tried reinstalling, cleaning the cache, downgrading to an older version of spot...

  • Regular
  • Hello, since I changed to a new phone I can not log in anymore. I was using a Samsung S4mini (Android 4.4.2) and I'm now using a Sony Xperia XZ2 Compact (Android 9 Pie). I tried reinstalling, cleani...
  • Emilia_8
  • Community Legend
  • 993 Views
  • 12 replies
  • 0 likes
  • Account
    Login
  • 993 Views
  • 12 replies
  • 0 likes

Solved!! Disconnect account via provider

PlanPremiumCountryNetherlans My Question or Issue Dear Spotify, I always had a free account under the account with login via email addresss: xxxatxxxx.xxI was able to get a premium account via the provider KPN via my parents because they don't use th...

  • Casual Listener
  •   Plan Premium Country Netherlans   My Question or Issue   Dear Spotify, I always had a free account under the account with login via email addresss: xxxatxxxx.xx I was able t...
  • Emilia_8
  • Community Legend
  • 671 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 671 Views
  • 3 replies
  • 0 likes

Someone Using My Account

PlanStudent PremiumCountryUS Device(iPhone 6S)Operating System(iOS 13) My Question or IssueFor the last month or so, someone has been using my account. I have not given my account to anyone so it is obviously being hacked. When I am listening to my m...

  • Newbie
  •   Plan Student Premium Country US   Device (iPhone 6S) Operating System (iOS 13)   My Question or Issue For the last month or so, someone has been using my account. I have ...
  • OneByBoo
  • Roadie
  • 519 Views
  • 1 replies
  • 0 likes
  • Account
  • 519 Views
  • 1 replies
  • 0 likes

Mi nombre de usuario son números y letras

He creado hoy mi cuenta de spotify y el nombre de usuario no corresponde con el que introduje en el campo requerido en el registro (¿Cómo deberíamos llamarte?). En su lugar ha aparecido una serie de números y letras al azar. Me gustaría saber como se...

  • Visitor
  • He creado hoy mi cuenta de spotify y el nombre de usuario no corresponde con el que introduje en el campo requerido en el registro (¿Cómo deberíamos llamarte?). En su lugar ha aparecido una serie de ...
  • OneByBoo
  • Roadie
  • 2143 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
  • 2143 Views
  • 1 replies
  • 0 likes

premiun student

HiI have a problem for a few years being a premium and now I am a student and I wanted to have my discount but when I try to change my subscription I get that the page does not exist and error 404. I hope for help.ThanksPlanPremiumCountrySpain My Que...

  • Visitor
  • Hi I have a problem for a few years being a premium and now I am a student and I wanted to have my discount but when I try to change my subscription I get that the page does not exist and error 404....
  • OneByBoo
  • Roadie
  • 464 Views
  • 1 replies
  • 0 likes
  • Premium
  • 464 Views
  • 1 replies
  • 0 likes

Superuser Contribution Disappointing experience :(

Plan - Premium (was Hulu + Premium)Country - USA My Question or IssueI have been a longtime member. I converted my Premium membership to the Hulu + Premium. I wanted to watch this movie that required a Hulu add-on, so I needed to convert my Hulu subs...

  • Casual Listener
  •   Plan - Premium (was Hulu + Premium) Country - USA     My Question or Issue I have been a longtime member. I converted my Premium membership to the Hulu + Premium. I wanted to w...
  • attackontitan
  • Casual Listener
  • 483 Views
  • 5 replies
  • 0 likes
  • Account
  • 483 Views
  • 5 replies
  • 0 likes

My Premium Won't Work

PlanPremiumCountryIndiaDevicePC and Android My Question or IssueI got a 3 month premium subscription on my cc yesterday, but I can't get it to work on my phone and PC. When I check through browser the status is updated to trial premium, but it still ...

  • Casual Listener
  • Plan Premium Country India Device PC and Android   My Question or Issue I got a 3 month premium subscription on my cc yesterday, but I can't get it to work on my phone and PC. When I che...
  • ruderidingromeo
  • Casual Listener
  • 729 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 729 Views
  • 4 replies
  • 0 likes

Solved!! Profile image not sticking

Hello! I'm using the desktop app to set an image for my profile, and it seems to upload and "take" just fine - however, if I restart the app, the image is gone and I'm once again left with the default. Any ideas? FYI: Premium account, and the image (...

  • Newbie
  • Hello! I'm using the desktop app to set an image for my profile, and it seems to upload and "take" just fine - however, if I restart the app, the image is gone and I'm once again left with the defaul...
  • Emilia_8
  • Community Legend
  • 413 Views
  • 1 replies
  • 0 likes
  • Account
  • 413 Views
  • 1 replies
  • 0 likes

Spotify Wrapped 2019 Artist not working

Hello, how are you?I can not access the following pages, is just stuck in this session, already tried to access by another browser and the problem still persists. Side scrolling doesn't work either.

  • Visitor
  •   Hello, how are you? I can not access the following pages, is just stuck in this session, already tried to access by another browser and the problem still persists. Side scrolling doesn'...
  • Kalmora
  • Roadie
  • 598 Views
  • 2 replies
  • 1 likes
  • Account
  • 598 Views
  • 2 replies
  • 1 likes

My warpped 2019 is showing alien language.

This is my issue To day i wanna share my 2019 warpped but it be like this picture.I try to change my language it's work but some of the that i try beforei change my language is the same how i can fix that ? i think this is a picture create algorithm ...

Screenshot_20191205-204226.png
  • Casual Listener
  •   This is my issue  To day i wanna share my 2019 warpped but it be like this picture. I try to change my language it's work but some of the that i try before i change my language is t...
  • OneByBoo
  • Roadie
  • 680 Views
  • 2 replies
  • 0 likes
  • Other
  • 680 Views
  • 2 replies
  • 0 likes