Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I got it for christmas. It's activated. When I put in my info it just doesn't work. Any of the spotify help topics aren't helping me figure out what went wrong. The pin I put in is correct. Is there a way to contact spotify directly?
my name is juanita herbert i cant get all my song back from my recover list my dauther have the sam name like me the account got mix up her name is juanita herbert my account *snip* i went to no how cani fix this
I really would like to be able to sort my artists list alphabetically because my list is getting out of hand and can actually take me 10+ minutes to find who I'm looking for because it always seems to sort by recently played.
Hey im currently using my Spotify Premium on my iMac and in the actual app I can't access any of my playlists, liked songs, artists, nothing. Every time I click on one it's just a blank screen. Tried deleting the app and re-downloading it and it stil...
PlanPremiumCountryGB Devicedoes nor matterOperating Systemdoes not matter My Question or IssueApparently i managed to have a Premium Family account for several years and now that i want to get my son on it too.... i must add an address, however whate...
Hi all,I recently moved to a different country (I used to live in the U.S). I believe that if I updated the country option on Spotify, it would change my existing playlists since some songs are considered to be culturally inappropriate. If that is th...
Hello Just open a 3 month spotify trial account a month ago for 99 cent in BC Canada through my facebook account but can not fine that account but I know my username for that account and I have a online email receipe any help be much appreciated. Tha...
Since I made the first payment as PREMIUM account, I could not listen to ANY songs when I am using my full data allowance. The only way I can listen to anything, is when I am connected to some WI-FI network. I saw this topic here already and I have d...
I received an email supposedly from Spotify questioning my payment. Opening line is "We're sad to see you go" and continues We couldn't take your payment, so we have paused your subscription for nowYou will now start hearing ads and you can no longer...
Im having problem logging in to spotify as it is not picking up my e mail. I have forgotten my pasword and have logged in through facebook. I want to connect to my google home mini which at this moment i cant play songs because it says i have to be s...
I am in China with a VPN in the Philippines, but I can only change my country settings to Australia, and there is no option for the Philippines. This means that I can not log into my account on either my phone or my computer. Does anyone know how to ...
PlanStudent PlanCountryUSADeviceMacBook Air My Question or IssueI have a student plan and I can log in to spotify with the email attached to the plan but I can't log in to my hulu with the same email.
Hi,I currently live in germany and that is my billing address for premium.However, i'm from the UK. I understand that for legal and copyright reasons I won't have access to some songs that are only available in the UK. Thats fine - I dont think this ...
PLANPremiumCountryUSDeviceiPhone 6/Windows PCOperating System(latest iOS, Windows 10My Question or Issue: Spotify keeps reverting my privacy settings back to ON even though I have tried SEVERAL times to turn them off. These are the Facebook and data ...
I have gone through all of these posts and I am having a problem! My playlist won't let me reshuffle it because it is playing songs suggested tracks. I have canceled the one song only for it to play another. It has played all of the songs on the list...
PlanPremiumCountryUsMy Question or Issue earlier today I recieved an email from Spotify stating that my account had been logged into from Germany and that If it wasn’t me I needed to change my password so I followed the link and changed it. After cha...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello,I'm currently part of a Spotify Family subscription.I will be leaving this subscription...
So trying to sort out my accounts and cannot edit my Spotify. I think it might be something to do with the Facebook or PSN links? Can a moderator help? I worry there may be more than one account on my email address?? user name is tyers-gb which i wan...
PlanPremiumCountryGermanyDeviceDesktop/AndroidOperating SystemWin 10 / Android 10My Question or IssueCould someone from the Support team could change my Username for me, i still got those numbers from back in the day and would like to have a Username...
HiI've reported this before that another artist's music is on our artist profile, now it seems this other album is hacked in some way as it's getting a 2.2k stream jump in one hour and completely killing our songs, We are launching a new single Wedne...