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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 413426 Views
  • 965 replies
  • 108 likes
  • Account
  • 413426 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1180479 Views
  • 119 replies
  • 115 likes
  • Account
  • 1180479 Views
  • 119 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 101233 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 101233 Views
  • 68 replies
  • 10 likes

Familypremium - how to change the account when the subscriber has died?

Hi, Does anyone know how to change the Familypremium - account when the person responsible for the subscribtion has passed away?

  • Visitor
  • Hi, Does anyone know how to change the Familypremium - account when the person responsible for the subscribtion has passed away?   
  • Emilia_8
  • Community Legend
  • 738 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 738 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account being controlled by another device using Spotify Connect.

PlanPremiumCountryUSADeviceiPhone XROperating SystemiOS 13.3 My Question or IssueFor a couple of weeks now, someone has been controlling my Premium Spotify account through Spotify Connect. Initially, I hadn't noticed anything was wrong. The only odd ...

  • Visitor
  • Plan Premium Country USA Device iPhone XR Operating System iOS 13.3   My Question or Issue For a couple of weeks now, someone has been controlling my Premium Spotify account through Sp...
  • Katerina
  • Spotify Legend
  • 3793 Views
  • 3 replies
  • 0 likes
  • Security
  • 3793 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Made a new account and username changed

I made a new account and the username turned into numbers and letters, why? I didn't took my facebook name or email. I made new email. annoying

  • Casual Listener
  • I made a new account and the username turned into numbers and letters, why? I didn't took my facebook name or email. I made new email. annoying
  • Petya
  • Community Legend
  • 831 Views
  • 3 replies
  • 0 likes
  • Account
  • 831 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify playlists not automatically updating

Hoping you can help I listen to playlists such as morning motivation, confidence boost, Friday funday. They all used to update/refresh weekely and frequently but have stopped for quite some time now on my account. all my payment details are up to dat...

  • Casual Listener
  • Hoping you can help   I listen to playlists such as morning motivation, confidence boost, Friday funday. They all used to update/refresh weekely and frequently but have stopped for quite ...
  • user-removed
  • Not applicable
  • 1670 Views
  • 8 replies
  • 0 likes
  • Account
    Other
    Premium
  • 1670 Views
  • 8 replies
  • 0 likes

Superuser Contribution Password Emails in French?

PlanPremiumCountryUSADevice&Operating SystemAllMy Question or IssueWhen I asked for an email to reset my password, I got an email in French. Then I used an email to log in on my phone, still French. How can I change this?

  • Visitor
  • Plan Premium Country USA Device&Operating System All My Question or Issue When I asked for an email to reset my password, I got an email in French. Then I used an email to log in on my pho...
  • Petya
  • Community Legend
  • 2045 Views
  • 3 replies
  • 1 likes
  • Account
  • 2045 Views
  • 3 replies
  • 1 likes

Superuser Contribution Account plan not changing

I keep getting charged the family plan but i signed up for the student plan. I have tried to changing and it says it is vlid and then it just never updates the payment. This is getting very annoying. I am a college student, and I am verified until se...

  • Casual Listener
  • I keep getting charged the family plan but i signed up for the student plan. I have tried to changing and it says it is vlid and then it just never updates the payment. This is getting very annoying....
  • Katerina
  • Spotify Legend
  • 1435 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 1435 Views
  • 3 replies
  • 0 likes

Superuser Contribution Double charge

I have premium account, I change from one credit card to another credit card for the monthly charge, and I have been double charged, once with each card in the follow month.

  • Casual Listener
  • I have premium account, I change from one credit card to another credit card for the monthly charge, and I have been double charged, once with each card in the follow month.
  • Petya
  • Community Legend
  • 1077 Views
  • 3 replies
  • 0 likes
  • Account
  • 1077 Views
  • 3 replies
  • 0 likes

Superuser Contribution Password Recovery Email not work

PlanFamilyCountry FranceDeviceGalaxy S7, and DesktopOperating SystemWindows 10 My Question or Issue HelloBefore all sorry for my english. Since sunday morning I try to recover my password without success.I saw in the spam and others directory and not...

  • Visitor
  • Plan Family Country  France Device Galaxy S7, and Desktop Operating System Windows 10   My Question or Issue  Hello Before all sorry for my english.  Since sunday morn...
  • Petya
  • Community Legend
  • 21081 Views
  • 7 replies
  • 0 likes
  • Account
    Login
  • 21081 Views
  • 7 replies
  • 0 likes

Superuser Contribution have Premium but works only on computer and not in Android app

PlanPremiumDeviceHuawei P20 LiteOperating SystemAndroid Hi, I've successfully activadted Premium account on my computer. But when I open Spotify app on my Android device it's still showing Freen account.I've followed all steps mentioned in FAQ but di...

  • Casual Listener
  • Plan Premium Device Huawei P20 Lite Operating System Android   Hi, I've successfully activadted Premium account on my computer. But when I open Spotify app on my Android device it's still...
  • Petya
  • Community Legend
  • 903 Views
  • 4 replies
  • 0 likes
  • Account
  • 903 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Client service artist not replying

Hello I have already reached to Spotify but no reaction . How much time does it normally takes? So I have few problems I have released today my first single Amari ft IOVA ‘ hands all over mine ‘ When it was online I wanted to claim my artist profile....

  • Regular
  • Hello   I have already reached to Spotify but no reaction .  How much time does it normally takes?     So I have few problems  I have released today my first single&nb...
  • Katerina
  • Spotify Legend
  • 1516 Views
  • 8 replies
  • 0 likes
  • Account
    Other
  • 1516 Views
  • 8 replies
  • 0 likes

Solved!!Superuser Contribution Google Home Mini offer not working

I've been trying to redeem the Google Home Mini offer. I meet all of the qualifications, but I get the following message when I try and redeem: We couldn’t confirm your eligibility for a Google Home Mini.Make sure you’ve logged in with the right acco...

  • Regular
  • I've been trying to redeem the Google Home Mini offer. I meet all of the qualifications, but I get the following message when I try and redeem:   We couldn’t confirm your eligibility for a Goo...
  • Katerina
  • Spotify Legend
  • 9085 Views
  • 17 replies
  • 4 likes
  • Account
    Premium
  • 9085 Views
  • 17 replies
  • 4 likes

Nonpayment for premium

Hi all, My question is how long do I have before my premium is taken away due to nonpayment, it was due yesterday and I can't pay until Friday? Also if it is taken away when I make a payment will all my playlist come back? I've made some bomb a** pla...

  • Newbie
  • Hi all,   My question is how long do I have before my premium is taken away due to nonpayment, it was due yesterday and I can't pay until Friday? Also if it is taken away when I make a payment...
  • Billy-J
  • Spotify Star
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

Not letting me upgrade to family plan

I have a premium plan and wanted to upgrade to family but when I go into my accounts this is the message I get :"It looks like you’re not eligible for that offer, but we found more for you" Any suggestions on what I can do? Thank you.

  • Regular
  • I have a premium plan and wanted to upgrade to family but when I go into my accounts this is the message I get : "It looks like you’re not eligible for that offer, but we found more for you"  ...
  • Jane_Solovyov
  • Regular
  • 435 Views
  • 4 replies
  • 0 likes
  • Account
  • 435 Views
  • 4 replies
  • 0 likes

Solved!! How to stop billing of unknown account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi,I am currently getting billed for spotify and the only details I have are what I see on my...

  • Casual Listener
  •   Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...
  • Billy-J
  • Spotify Star
  • 1315 Views
  • 5 replies
  • 0 likes
  • Account
  • 1315 Views
  • 5 replies
  • 0 likes

Hacked?

Help! Music is appearing on my account that I never listen to - lots of foreign language stuff. how do I delete all this stuff? And if I listen to spotify in my car, the music changes to some weird stuff I never ever listen to. PlanFree/PremiumCountr...

  • Visitor
  • Help! Music is appearing on my account that I never listen to - lots of foreign language stuff. how do I delete all this stuff? And if I listen to spotify in my car, the music changes to some weird s...
  • eltoch
  • Composer
  • 764 Views
  • 3 replies
  • 0 likes
  • Account
  • 764 Views
  • 3 replies
  • 0 likes

Can't change profile picture

I just can't change my profile picture. Whenever I try to change it just stays same. How can I fix that? Btw. my account is mail based.

  • Casual Listener
  • I just can't change my profile picture. Whenever I try to change it just stays same. How can I fix that? Btw. my account is mail based.
  • eigengrau-
  • Casual Listener
  • 368 Views
  • 1 replies
  • 0 likes
  • Account
  • 368 Views
  • 1 replies
  • 0 likes

Constant Connection to unknown devices

Hello, I have spotify premium which I have used for years without issue and now suddenly my account keeps connecting to an unknown "living room speaker" when I am trying to use spotify. I have done a ton of trouble shooting and following all of spoti...

  • Visitor
  •   Hello,   I have spotify premium which I have used for years without issue and now suddenly my account keeps connecting to an unknown "living room speaker" when I am trying to use spoti...
  • Emilia_8
  • Community Legend
  • 989 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 989 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hacked or comedy is using my account

PlanFree/PremiumCountryNorwayDevice(iPhone XS, Mcbook)Operating System(iOS ) My Question or IssueHei,Somebody is using my account or my account has been hacked. When I open the Spotify (any time) there is a warning that Spotify is playing on Web play...

  • Visitor
  •   Plan Free/Premium Country Norway Device (iPhone XS, Mcbook) Operating System (iOS )   My Question or Issue Hei, Somebody is using my account or my account has been hacked. Whe...
  • Mario
  • Spotify Legend
  • 523 Views
  • 2 replies
  • 0 likes
  • Account
    Security
  • 523 Views
  • 2 replies
  • 0 likes

Superuser Contribution How do I get a username that isn't just random letters and numbers?

PlanFree/PremiumCountryCanadaDeviceGalaxy S10Operating SystemAndroid My Question or IssueI have made three accounts with three new emails specifically made for them all because I keep getting assigned a random string of letters and numbers. Every sin...

  • Casual Listener
  • Plan Free/Premium Country Canada Device Galaxy S10 Operating System Android   My Question or Issue I have made three accounts with three new emails specifically made for them all becau...
  • Petya
  • Community Legend
  • 827 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 827 Views
  • 3 replies
  • 0 likes

Superuser Contribution Share account with friend?

hello, i have a premium spotify account but dont use it that often so i was wondering can i let my mate use it from time to time ? He lives in belgium and i live in the netherlands ? Kindly regards

  • Visitor
  • hello,    i have a premium spotify account but dont use it that often so i was wondering can i let my mate use it from time to time ? He lives in belgium and i live in the netherlands ?&n...
  • Petya
  • Community Legend
  • 449 Views
  • 2 replies
  • 0 likes
  • Account
  • 449 Views
  • 2 replies
  • 0 likes