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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • 1286584072
  • Visitor
  • 266762 Views
  • 519 replies
  • 34 likes
  • Account
    Free
  • 266762 Views
  • 519 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 13084 Views
  • 6 replies
  • 11 likes
  • Security
  • 13084 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 530153 Views
  • 989 replies
  • 113 likes
  • Account
  • 530153 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 128249 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 128249 Views
  • 74 replies
  • 12 likes

Superuser Contribution Why is my Discover Weekly giving me weird recommendations?

Every week, I make it a priority to listen to my discover weekly and mark the songs I don't like, but last year I made a playlist full of "meme songs" aka songs I wouldn't listen to normally, and I played it with my friends in the car as a joke once,...

  • Casual Listener
  • Every week, I make it a priority to listen to my discover weekly and mark the songs I don't like, but last year I made a playlist full of "meme songs" aka songs I wouldn't listen to normally, and I p...
  • jakeasher8
  • Casual Listener
  • 1602 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Other
  • 1602 Views
  • 2 replies
  • 0 likes

Solved!! spotify.me

Hello guys, I just want to know where is "spotify.me" website. Because I want to see my stats and to know the time I spent listening to music.Thx for your help.

  • Visitor
  • Hello guys,  I just want to know where is "spotify.me" website. Because I want to see my stats and to know the time I spent listening to music. Thx for your help.  
  • Billy-J
  • Spotify Star
  • 5071 Views
  • 1 replies
  • 0 likes
  • Other
  • 5071 Views
  • 1 replies
  • 0 likes

Solved!! Delete old account and change current account username to the old one

So I have an old account which I didn’t have access to until now. I had made a new account which has all my playlists and premium. I thought of deleting the old account and changing my current account username to the old one but there is no option to...

  • Regular
  • So I have an old account which I didn’t have access to until now. I had made a new account which has all my playlists and premium. I thought of deleting the old account and changing my current accoun...
  • Billy-J
  • Spotify Star
  • 2429 Views
  • 10 replies
  • 0 likes
  • Account
    Premium
  • 2429 Views
  • 10 replies
  • 0 likes

Re: Sky Cancelled Premium Plan

I am in exactly the same boat. My Sky plan was cancelled 5 July and Sky are adamant it is cancelled. Their bills support this.However in Spotify I am still a premium customer and they say there is no cancellation.I want to subscribe to family but can...

  • Visitor
  • I am in exactly the same boat. My Sky plan was cancelled 5 July and Sky are adamant it is cancelled. Their bills support this. However in Spotify I am still a premium customer and they say there is ...
  • Billy-J
  • Spotify Star
  • 438 Views
  • 1 replies
  • 0 likes
  • 438 Views
  • 1 replies
  • 0 likes

Superuser Contribution Do not see Sign in With Apple on macOS app

PlanFamily CountryUSA DeviceMacBook Pro 2016 Operating SystemmacOS 10.15.4 My Question or IssueThere is no option to sign in with Apple. I just updated Spotify to the (I'm assuming) latest version.  

Screen Shot 2020-04-08 at 12.16.55 PM.png
  • Casual Listener
  • Plan Family   Country USA   Device MacBook Pro 2016   Operating System macOS 10.15.4   My Question or Issue There is no option to sign in with Apple. I just updated S...
  • Berseker
  • Visitor
  • 3362 Views
  • 3 replies
  • 1 likes
  • Login
  • 3362 Views
  • 3 replies
  • 1 likes

Superuser Contribution I can’t enter in the settings

I can’t enter the settings of my account to change the location. and on the main website and on this an error crashes. what to do?

  • Visitor
  • I can’t enter the settings of my account to change the location. and on the main website and on this an error crashes. what to do?
  • Elena
  • Moderator
  • 496 Views
  • 1 replies
  • 0 likes
  • Account
  • 496 Views
  • 1 replies
  • 0 likes

Solved!! Date of birth field only accepts 1 to 9 as day of month

I needed to change my country to Russia since Spotify has launched there officially. When I first tried to do that, I had an error connected with my date of birth. After trying different things, I understood that somehow only numbers 1 to 9 were acce...

  • Casual Listener
  • I needed to change my country to Russia since Spotify has launched there officially. When I first tried to do that, I had an error connected with my date of birth. After trying different things, I un...
  • EthanS1
  • Community Legend
  • 2112 Views
  • 4 replies
  • 0 likes
  • Account
    Other
  • 2112 Views
  • 4 replies
  • 0 likes

Re: Switching from premium to duo

estoy cambiando mi suscripcion Premium Familiar a Premium Duo y detecto error en nuestra direccion personal, no me permite corregir y ES FUNDAMENTAL PARA CONTINUAR. Nuestra casa donde vivimos hace 32 años es. Avenida Las Torres 025(CERO DOS CINCO). M...

  • Visitor
  • estoy cambiando mi suscripcion Premium Familiar a Premium Duo y detecto error en nuestra direccion personal, no me permite corregir y ES FUNDAMENTAL PARA CONTINUAR. Nuestra casa donde vivimos hace 32...
  • Billy-J
  • Spotify Star
  • 380 Views
  • 1 replies
  • 0 likes
  • 380 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account isn't searchable; shows error

I recently made a free account to spam some of my playlists so they wouldn't clog up my premium account. However, my new account isn't searchable to myself nor any of my other friends. I tried following myself on my free account but when I go through...

  • Casual Listener
  • I recently made a free account to spam some of my playlists so they wouldn't clog up my premium account. However, my new account isn't searchable to myself nor any of my other friends. I tried follow...
  • gardenghost1c
  • Casual Listener
  • 416 Views
  • 2 replies
  • 0 likes
  • Account
    Free
  • 416 Views
  • 2 replies
  • 0 likes

Cannot log in while using the correct password

I am currently on an andriod device using the Spotify app. It worked perfectly fine until as of 10 minutes ago, when it decided to tell me to log in to access my account. After typing in the CORRECT password multiple times, I was given the option to ...

  • Casual Listener
  • I am currently on an andriod device using the Spotify app. It worked perfectly fine until as of 10 minutes ago, when it decided to tell me to log in to access my account. After typing in the CORRECT ...
  • 522 Views
  • 0 replies
  • 0 likes
  • Account
  • 522 Views
  • 0 replies
  • 0 likes

Problems with Recovered Playlists

Plan: Family PlanCountry: USDevice: iPhone 6s PlusOperating System: iOS 13My Question or Issue: Hello Spotify, I’ve recently recovered some playlists which I deleted a while ago and they have been restored but they don’t appear on the home screen sec...

  • Visitor
  • Plan: Family Plan Country: US Device: iPhone 6s Plus Operating System: iOS 13 My Question or Issue:  Hello Spotify, I’ve recently recovered some playlists which I delete...
  • Joel-M
  • Composer
  • 1364 Views
  • 6 replies
  • 0 likes
  • Account
  • 1364 Views
  • 6 replies
  • 0 likes

No 'Edit Profile' button on mobile app

PlanFreeOperating SystemAndroid My Question or IssueHi, I wanted to follow the instructions for changing my display name, but after I tapped 'View profile', there is no 'Edit profile' button under my name. I'm on Android, using the latest app version...

  • Newbie
  • Plan Free Operating System Android   My Question or Issue Hi, I wanted to follow the instructions for changing my display name, but after I tapped 'View profile', there is no 'Edit profile...
  • Keanu_C
  • Community Legend
  • 667 Views
  • 1 replies
  • 0 likes
  • Account
  • 667 Views
  • 1 replies
  • 0 likes

Account

My Question or Issuei have a premium account, I was logged out. I now cant log back into the premium account as it is telling me the email address isn't registered? I have been paying monthly payments and expect i will still pay this month. I have th...

  • Visitor
  •     My Question or Issue i have a premium account, I was logged out. I now cant log back into the premium account as it is telling me the email address isn't registered?  I have be...
  • EthanS1
  • Community Legend
  • 367 Views
  • 1 replies
  • 0 likes
  • Account
  • 367 Views
  • 1 replies
  • 0 likes

Kicked out of account and cant log back in, it keeps saying not connected even though I am

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • JodieV
  • Casual Listener
  • 468 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 468 Views
  • 2 replies
  • 0 likes

Solved!! "Favourite songs" disappeared

PlanPremiumDevicePCOperating SystemWindows 10 My Question or IssueMy favourite songs playlist suddenly disappeared on the Desktop version of Spotify, while it is still available on the iPhone app. Already read similar threads and tried suggested solu...

  • Visitor
  • Plan Premium Device PC Operating System Windows 10   My Question or Issue My favourite songs playlist suddenly disappeared on the Desktop version of Spotify, while it is still available ...
  • Billy-J
  • Spotify Star
  • 1259 Views
  • 1 replies
  • 0 likes
  • Account
  • 1259 Views
  • 1 replies
  • 0 likes

The username you provided is not associated with an active Spotify account.

PlanPremiumCountryUSADevicesamsung galaxy s8, windows pcOperating Systemandroid/windows 10 My Question or IssueI'm trying to change my password for my premium account "Aelislost". I don't remember the email I used for it and I keep getting the "The u...

  • Visitor
  • Plan Premium Country USA Device samsung galaxy s8, windows pc Operating System android/windows 10   My Question or Issue I'm trying to change my password for my premium account "Aelisl...
  • Billy-J
  • Spotify Star
  • 515 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 515 Views
  • 1 replies
  • 0 likes

Can't add photos to my Artist Profile

PlanPremiumCountryBrazilDeviceGalaxy S9Operating SystemAndroid My Question or IssueI get a "image uploading failed" error everytime I try to add any picture to my Artist Profile. Have uninstalled the app, restarted my device, cleaned cache and data, ...

  • Visitor
  • Plan Premium Country Brazil Device Galaxy S9 Operating System Android   My Question or Issue I get a "image uploading failed" error everytime I try to add any picture to my Artist Prof...
  • Billy-J
  • Spotify Star
  • 700 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 700 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mi nombre de usuario son números | My user namer is random numbers

PlanPremiumCountrySpainDeviceBQ Aquaris X ProOperating SystemWindows 10 A few months ago, my username suddenly change into random numbers. I've tried everything (login out on every device where i use Spotify, disconnecting Facebook from Spotify accou...

51fedf5984434bc4601696e1011f3bec.png
  • Newbie
  • Plan Premium Country Spain Device BQ Aquaris X Pro Operating System Windows 10   A few months ago, my username suddenly change into random numbers. I've tried everything (login out on e...
  • soyJairoCosta
  • Visitor
  • 2873 Views
  • 4 replies
  • 1 likes
  • Account
  • 2873 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution Display Name Wrong

PlanPremiumCountryBrazilDevice(iPhone 8, PC)Operating System(iOS 10, Windows 10,etc.) My Question or IssueOn my playlist it used to show my name as the playlist creator, but now it shows my username.

BrunoRivas_0-1594733791551.png
  • Visitor
  • Plan Premium Country Brazil Device (iPhone 8, PC) Operating System (iOS 10,  Windows 10,etc.)   My Question or Issue On my playlist it used to show my name as the playlist creator...
  • Petya
  • Community Legend
  • 497 Views
  • 1 replies
  • 0 likes
  • Account
  • 497 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot open compilations or play anything

Hello,my account is part of a family. When I open Spotify on my phone it shows parts of the landing page and my old search list. If I search for new stuff no new pictures are loading. And if I select a compilation the screen is black. After a view mi...

  • Visitor
  • Hello, my account is part of a family. When I open Spotify on my phone it shows parts of the landing page and my old search list. If I search for new stuff no new pictures are loading. And if I ...
  • Mario
  • Spotify Legend
  • 439 Views
  • 3 replies
  • 0 likes
  • Account
  • 439 Views
  • 3 replies
  • 0 likes