terrible customer service

[user-removed]

I am a loyal premium customer and have been for a year. I had a free account which I decided to upgrade to premium. Yesterday spotify decided to log me out of my account, I then tried to sign with my username and password. It logged me in fine but brought up my "free" account with all the songs I had on before I purchased premium. <br>I have hundreds of songs and playlists downloaded on my premium account it just seems to have dissapeared? I must have sent 20 emails to the spotify support and I get the automated email. I also received another email asking me if there was another email addresses I used to open another account, I don't remember using another email to open another account but it's possible. I explained this yesterday and haven't heard a thing, Ive sent a few reminders but no reply. It's so frustrating. I can't even cancel my premium account as I can't find the account! Can someone please advise if it's something I'm doing wrong, or do spotify treat all customers like this. Terrible experience so far

[Joe]

You need to keep exchanging emails with the support guys until the problem is resolved but it does sound like you have logged in with the wrong details.