upgrade premium account error

[vincekan]

i am trying to upgrade my account to premium and when i fill in my credit card detail i saw this meessage.

"Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method."

any solution ?

thanks

[user-removed]

Hey @vincekan,

You can try using another browser or incognito window on a desktop or laptop computer. Deleting cache/cookies might help as well.

When all else fails though, you can always give a shout to the Support team either via the Contact form or tweet @SpotifyCares 🙂

[vincekan]

thanks for help but its still getting same result.

contact support team and see what they can do.