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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8467 Views
  • 1 replies
  • 9 likes
  • Security
  • 8467 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 475599 Views
  • 978 replies
  • 111 likes
  • Account
  • 475599 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1208017 Views
  • 119 replies
  • 117 likes
  • Account
  • 1208017 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 119215 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 119215 Views
  • 72 replies
  • 12 likes

songs are not available

Hello,I'm using Spotify free for over a year, but in the last three months I have problems listening to songs or playlists..There's always a blue coloured message (translated from german), which says "This song is not available. If u have this data o...

  • Newbie
  • Hello, I'm using Spotify free for over a year, but in the last three months I have problems listening to songs or playlists.. There's always a blue coloured message (translated from german), which ...
  • osornios
  • Spotify Star
  • 213 Views
  • 1 replies
  • 0 likes
  • Free
  • 213 Views
  • 1 replies
  • 0 likes

Charged twice

Hi I was charged twice when I bought Spotify Premium today. Can I Get a refund on the second payment?

  • Newbie
  • Hi   I was charged twice when I bought Spotify Premium today.   Can I Get a refund on the second payment?
  • osornios
  • Spotify Star
  • 808 Views
  • 11 replies
  • 1 likes
  • 808 Views
  • 11 replies
  • 1 likes

Student Discount Problems

I've been receiving the student discount ever since I found out about it nearly a year and a half ago. Naturally, I would assume spotify would start charging me the regualr $9.99 premium subscription price once I graduated. However, I still have a ye...

  • Newbie
  • I've been receiving the student discount ever since I found out about it nearly a year and a half ago. Naturally, I would assume spotify would start charging me the regualr $9.99 premium subscription...
  • Ambivalence
  • Community Legend
  • 259 Views
  • 1 replies
  • 0 likes
  • Premium
  • 259 Views
  • 1 replies
  • 0 likes

Refund please?

I set up a premium account thinking I was getting a free trial first, and my paypal account was charged for it. I cancelled the premium, but have gotten no refund. Please help me, I don't want to pay $11 for two minutes of use. X(

  • Newbie
  • I set up a premium account thinking I was getting a free trial first, and my paypal account was charged for it. I cancelled the premium, but have gotten no refund. Please help me, I don't want to pay...
  • osornios
  • Spotify Star
  • 275 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 275 Views
  • 3 replies
  • 0 likes

HACKED!

My account has been hacked now for the 3rd time in 2 weeks. I've changed my password but whoever is using it has deleted all my playlists, some of which I have had for around 10 years or so, give or take. Currently they are listening to Malaysian hit...

  • Casual Listener
  • My account has been hacked now for the 3rd time in 2 weeks. I've changed my password but whoever is using it has deleted all my playlists, some of which I have had for around 10 years or so, give or ...
  • osornios
  • Spotify Star
  • 193 Views
  • 2 replies
  • 0 likes
  • Account
  • 193 Views
  • 2 replies
  • 0 likes

Cancelled subscription but was still charged

HelloI cancelled my subscription and was still charged. I have been trying to get a hold of someone from spotify for the past hour and all I get are automated responses.There is no phone number and keep being sent back to same contact page which resu...

  • Casual Listener
  • Hello I cancelled my subscription and was still charged.  I have been trying to get a hold of someone from spotify for the past hour and all I get are automated responses. There is no phone n...
  • osornios
  • Spotify Star
  • 415 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 415 Views
  • 4 replies
  • 0 likes

Premium subcription via Mobile Provider Drei.at not working

Dear Community, maybe you can help me in this issue: Until yesterday, I was a Premium Member and paid the monthly fee directly to Spotify via Credit Card. As a new customer with my Mobile Phone Company - Hutchison Drei Austria GmbH - www.drei.at - th...

  • Casual Listener
  • Dear Community,   maybe you can help me in this issue:   Until yesterday, I was a Premium Member and paid the monthly fee directly to Spotify via Credit Card.   As a new customer...
  • ggunnar
  • Casual Listener
  • 671 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 671 Views
  • 2 replies
  • 0 likes

I want to delete my account for good

I don't know why it won't delete my account? I've went to the contact forum and have sent quite a few emails... Please help me, I really want to delete this Spotify account cause I have another one

  • Casual Listener
  • I don't know why it won't delete my account? I've went to the contact forum and have sent quite a few emails... Please help me, I really want to delete this Spotify account cause I have another one😑
  • kbrooksc
  • Community Legend
  • 211 Views
  • 1 replies
  • 0 likes
  • Account
  • 211 Views
  • 1 replies
  • 0 likes

Solved!! DELETE MY ACCOUNT

End this unsuccessfull unsubscribing loop and delete our accounts already. I am not the first user to complain about the Spotify nonexistent unsubscribing procedure ! This is unacceptable !

  • Visitor
  • End this unsuccessfull unsubscribing loop and delete our accounts already. I am not the first user to complain about the Spotify nonexistent unsubscribing procedure ! This is unacceptable !
  • Superiorsidd
  • Casual Listener
  • 641 Views
  • 3 replies
  • 1 likes
  • 641 Views
  • 3 replies
  • 1 likes

Playstation 2 free months, not free!

I got a card with my Playstation headphones: New to Spotify? Recieve 2 months premium Free!I need to go to spotify.com/playstation, I created an account for Playstation and Spotify and for 2 months free premium I need to pay 1.99. Thats not free! How...

  • Newbie
  • I got a card with my Playstation headphones: New to Spotify? Recieve 2 months premium Free! I need to go to spotify.com/playstation, I created an account for Playstation and Spotify and for 2...
  • LordRollin
  • Community Legend
  • 359 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
  • 359 Views
  • 1 replies
  • 0 likes

logging in issue

So I'm not able to log into my account. I keep getting an "error 3" notification. When I tried resetting my password and using my email, I kept getting an error notication saying something went wrong. I also get this: " Reset your password - SpotifyT...

  • Visitor
  • So I'm not able to log into my account. I keep getting an "error 3" notification. When I tried resetting my password and using my email, I kept getting an error notication saying something went wrong...
  • user-removed
  • Not applicable
  • 327 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 327 Views
  • 2 replies
  • 0 likes

upgrade

HI I UPGRADED MY ACCOUNT just now to the family one and I had free months I just signed up yesterday and I thought when I upgraded I would get my 3 months free and just pay the 5.99 until my free months are up

  • Casual Listener
  • HI I UPGRADED MY ACCOUNT just now to the family one and I had free months I just signed up yesterday and I thought when I upgraded I would get my 3 months free and just pay the 5.99 until my free mon...
  • LordRollin
  • Community Legend
  • 448 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 448 Views
  • 4 replies
  • 0 likes

Solved!! Spotify says sign up for premium, I already have this.

Hi, Please help, I'm getting extremely frustrated now. I have had Spotify premium for a while now but yesterday when I was trying to access music from my iPhone it kept saying I had to sign up to premium. I have looked on the forum and as advised I'v...

  • Casual Listener
  • Hi,   Please help, I'm getting extremely frustrated now.   I have had Spotify premium for a while now but yesterday when I was trying to access music from my iPhone it kept saying I...
  • osornios
  • Spotify Star
  • 8377 Views
  • 10 replies
  • 0 likes
  • 8377 Views
  • 10 replies
  • 0 likes

Switching to a foreign credit card does not work

I relocated to New Zealand and tried to switch to my new Kiwi credit card. That did not work: When entering the credit card details, upon submitting the form I get a message that the credit card appears to be an NZ one and whether I want to change co...

  • Newbie
  • I relocated to New Zealand and tried to switch to my new Kiwi credit card.   That did not work:   When entering the credit card details, upon submitting the form I get a message that th...
  • osornios
  • Spotify Star
  • 320 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 320 Views
  • 1 replies
  • 0 likes

Logging in

I no longer have the email I signed up with. I have no way of getting into the email I used to sign up. I don't know the password for my Spotify account and I cannot change the password because I don't have the email.i would just start a new one but ...

  • Visitor
  • I no longer have the email I signed up with. I have no way of getting into the email I used to sign up. I don't know the password for my Spotify account and I cannot change the password because I don...
  • LordRollin
  • Community Legend
  • 201 Views
  • 1 replies
  • 0 likes
  • Login
  • 201 Views
  • 1 replies
  • 0 likes

Cant cancel spotify premium

I'm trying to cancel my spotify premium but when I go into manage accounts it tells me, I'm on spotify free. Can someone help?

  • Newbie
  • I'm trying to cancel my spotify premium but when I go into manage accounts it tells me, I'm on spotify free. Can someone help?
  • user-removed
  • Not applicable
  • 290 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 290 Views
  • 1 replies
  • 0 likes

Refund

I was charged twice I want a refund!! How do I call Spotify

  • Newbie
  • I was charged twice I want a refund!! How do I call Spotify
  • user-removed
  • Not applicable
  • 237 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 237 Views
  • 1 replies
  • 0 likes

premium upgrade error

hi, i have had spotify free thru psn for about a year but was upgraded to premium this month. would like refund as i dont believe i have used service beyond normal but please cancel

  • Newbie
  • hi, i have had spotify free thru psn for about a year but was upgraded to premium this month.  would like refund as i dont believe i have used service beyond normal but please cancel
  • Maxim
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 163 Views
  • 1 replies
  • 0 likes

Premium

I have canceled my premium account but it haseems been charged on my card. What dother I do to get the money back ?

  • Visitor
  • I have canceled my premium account but it haseems been charged on my card. What dother I do to get the money back ?
  • user-removed
  • Not applicable
  • 188 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 188 Views
  • 2 replies
  • 0 likes

HELP, i cant change my password

I have a premium spotify account, and have been using it without problem for 2 years. This morning i got disconnected and i cant seem to log in with facebook or password.My old email that i linked my spotify to has been deleted so i cant reset my pas...

  • Regular
  • I have a premium spotify account, and have been using it without problem for 2 years. This morning i got disconnected and i cant seem to log in with facebook or password. My old email that i linke...
  • T-bear95
  • Regular
  • 825 Views
  • 10 replies
  • 0 likes
  • Account
    Login
  • 825 Views
  • 10 replies
  • 0 likes