Student Discount Offer Problems

[mira976]

I'm having a problem with my Spotify account. When I put in the info. for the Student Discount offer, It said that this info. "is already associated with another account" (I don't have another account). But, when I looked at my bank statement, it said Spotify charged me twice for Student Discount, and my spotify account still is not working (Premium). My question is can I get refunded for the second Student Discount charge to my card? And how can my spotify premium subscription be fixed?

[MattSuda]

Hey @mira976

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.