wrong country detected

[Maurise]

So, I live in Germany, my IP is German and is detected as Hamburg, my languages are German, my Spotify profile is selected to Germany...  

and still I can't log in because Spotify thinks i'm somewhere else. I have no problem changing my country to that, but I have no clue what it is. I can't even chage it, there is no other choice than Germany.

I even used Epress VPN to connect me to Frankfurt. Didn't help.

Any ideas?

[Peter]

Hey @Maurise,

Thanks for reaching out to us in the Community 🙂

Can you check to see if you are able to disable your VPN it for specific apps?

Just FYI, Spotify shouldn't be used with a VPN.

Thanks! Keep us posted 🙂

[Maurise]

The problem was without a VPN even installed. I just thought it could help, but it didnt, so i dont use it.

[Peter]

Hey @Maurise,

Thanks for getting back to us 🙂

Do you get an error when you try to log in?

Also, could you let us know which devices have you tried logging in on?

Thanks! Keep us posted 😉

[donbergaaas · Accepted solution]

change your password most likeley sombody has your password and username 

[Maurise]

Thanks, that helped. Since my password was [Moderator snip] I now need to change all my 32 passwords. At least I now know that I need to do that.