wrong country detected

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wrong country detected

Maurise
Casual Listener

So, I live in Germany, my IP is German and is detected as Hamburg, my languages are German, my Spotify profile is selected to Germany...  

 

and still I can't log in because Spotify thinks i'm somewhere else. I have no problem changing my country to that, but I have no clue what it is. I can't even chage it, there is no other choice than Germany.

 

I even used Epress VPN to connect me to Frankfurt. Didn't help.

 

Any ideas?

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Re: wrong country detected

donbergaaas
Composer

change your password most likeley sombody has your password and username 

 

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Re: wrong country detected

Moderator
Moderator

Hey @Maurise,

 

Thanks for reaching out to us in the Community :)

 

Can you check to see if you are able to disable your VPN it for specific apps?

 

Just FYI, Spotify shouldn't be used with a VPN.

 

Thanks! Keep us posted :)

PeterModerator
 
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Re: wrong country detected

Maurise
Casual Listener
The problem was without a VPN even installed. I just thought it could help, but it didnt, so i dont use it.

Re: wrong country detected

Moderator
Moderator

Hey @Maurise,

 

Thanks for getting back to us :)

 

Do you get an error when you try to log in?

 

Also, could you let us know which devices have you tried logging in on?

 

Thanks! Keep us posted ;)

PeterModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
Solution!

Re: wrong country detected

donbergaaas
Composer

change your password most likeley sombody has your password and username 

 

Re: wrong country detected

Maurise
Casual Listener

Thanks, that helped. Since my password was [Moderator snip] I now need to change all my 32 passwords. At least I now know that I need to do that.

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