3 devices problem

[josie0910]

Spotify keeps telling me that I have reached the maximum number of devices (3) and consequently deletes all of my downloaded songs, I don't have it on any other devices - help???

[tomasrex]

Hello. Have you checked this page? Maybe that will help?

[josie0910]

I have thanks, I checked a few days ago and it had the same device listed three times (my phone) so I removed two of them yet it's still coming up with the message whenever I download songs...

[tomasrex]

That's wierd. Maybe you can try re-installing the app?

[WoeiYau]

I experienced the same problem too despite removing all the offline devices from my account. Please help ;-( 

[WoeiYau]

Nope. I just have a non-family premium account. My phone (XiaoMi) used to
have this problem but now it seemed to transfer to my tablet 🤔

[Joe]

Hmmm........if removing all devices didn't do the trick, probably best to get in touch with them using the contact form. Good luck.