An especific song always crash with 10 seconds playing

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An especific song always crash with 10 seconds playing

Chermont
Casual Listener

 

Plan

Premium

Country

Brazil

Device

Xiaomi Mi a2

Operating System

Android 9

 

My Question or Issue

A few days ago this music (Skin-Dijon) starts to crash always with 10 seconds, I tried to clean the cache and storage, I tried to uninstall and install again, but nothing works.

Screenshot_20200203-062032~2.png
1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Bittencourt
Spotify Star
Spotify Star

Hey @Chermont,

Thanks for reaching out.

Please follow these steps in the exact order as given here:

1. Click on Remove All Devices here.
2. Do a clean reinstall. Note: After reinstalling, you will have to download your music for offline listening again.
3. Restart device. 
4. Log out and log in again.


Let me know how that worked out!

 

Ah, e se preferir pode responder em português 🙂

BittencourtSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

3 Replies
Solution!

Bittencourt
Spotify Star
Spotify Star

Hey @Chermont,

Thanks for reaching out.

Please follow these steps in the exact order as given here:

1. Click on Remove All Devices here.
2. Do a clean reinstall. Note: After reinstalling, you will have to download your music for offline listening again.
3. Restart device. 
4. Log out and log in again.


Let me know how that worked out!

 

Ah, e se preferir pode responder em português 🙂

BittencourtSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Chermont
Casual Listener

Funcionou, obg!! 🙂

Bittencourt
Spotify Star
Spotify Star

Ah, que ótimo!

 

Qualquer outra dúvida é só falar 🙂

BittencourtSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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