Android 11 can not use external SDCard as Downloadfolder

[leminsc8]

Plan

Premium

Country

germany

Device

Samsung Galaxy XCover 4s (SM-G398FN/DS)

Operating System

Android 11 (securepatch 1 Jul 2022)

My Question or Issue

i want chose externals SD-Card (256GB) as Downloadfolder but Spotify can not.

i want download some offline music because i have bad internet in my region.

i Give "phone" promission for Spotify into Android, but it does not work.

Other Apps work fine with external SD-Card or moving App to external SD-Card.
Way i have only with Spotify problems?

[leminsc8]

App does not run after SD-Card Change

Plan

Premium

Country

Germany

Device

Samsung XCover 4s

Operating System

11 (last update / no root)

new 256 GB SD-Card

My Question or Issue

How to fix my problem i will use Spotify on my new SD-Card.
That is all what i do to fix but does not help:

1. does not help: https://support.spotify.com/de/article/cant-play-spotify/
2. In-App Cache delite option used.
3. App ciritcal close with Android.
4. Android option App "delite files" and "Cache clear" used!
5. Androids System cleaner run.
Spotify uninstall.
6. Androids System cleaner run again

7. Android restart.

8. Androids System cleaner run again...
9. Spotfiy installed.
10. Problem exist again.

following checks:

- In-App option Offline Mode: OFF
- Die In-App option DataSave: OFF
- App have Android promission for "Phone".
- Webplayer run!

- Other Apps will run with SD-Card!

Important to know:

Can't change Download-Folder on new SD-Card (256GB). It frozen.

following i see:

NEW CARD (256GB): [/stroage/9C33-6BBD] ???
Internal Phone Cards:

[/data/user_de/0/com.spotify.music]

and

[/data/data/com.spotify.music]

1. Unistalled App.

2. Shut down Phone.

3. Change from new SD-Card (256GB) to old SD-Card (32GB).

4. Restart Phone.

5. Reinstall Spotify.

6. Spotify will run! Change Download Folder to Internal Phone!
7. Uninstall Spotify and clear Android-Cache.

8. Shut down Phone

9. Change old SD-Card (32) to new SD-Card (256GB)

10. Restart Phone.

11. Reinstall Spotify.

Problem Exist.....

Pleas help me to fix the Problem! I Cant use Spotify...

updates....

FIX:
1. Uninstall App.

2. Shut down Phone.

3. take out all external SD-Cards.

4. Start Phone.

5. Reinstall Spotify (will run).

6. Change Download-Folder Internal Volume.

4. Put external SD-Card (256GB) in.

Spotify will run but you can NOT change Download Folder to external SD-Card (256GB). I Rembeber the problem with Android 11. Some Apps have Problem with external Card promissions.... It is a Android OS 11 problem?!
PROBLEM:

[Vasil]

Hey @leminsc8,

Thanks for posting in the Community!
If in your app you go to Settings -> Storage, could you let us know if you can see & select your external SD card?
A screenshot would also be helpful 🙂
(you may also power down your device, connect your external sd card & power it back on, so the app boots with all storage locations available)

Let us know how it goes!
Cheers!

[leminsc8]

No, my problem is still existing:

Screenshot_20221004-220826_Spotify.jpg: Internal Stroage. Spotify will run.

Screenshot_20221004-220842_Spotify,jpg: After Change to External SD-Card (265GB) Spotify show this error.

Screenshot_20221004-220956_Spotify.jpg: Storage-Menü is frozen. I can't change anything. Into Spotify, all Playlists are Lost and Spotify is not showing last playing song. Nothing work in Spotify.

[MihailY]

Hey @leminsc8,

Thanks for sending over the screenshots.

Would it be possible to try with a different SD card to check and see if the issue persists?

Looking forward to your reply.

Take care,

[leminsc8]

Does not run with sandisk 32GB.  Other Apps using SD-Card is ok. Other Apps from SDKard is ok. Internet is ok.

Same Problem like 256GB.

[OscarDC]

Hey @leminsc8,

Thank you for keeping in contact.

We can see on the previous screenshots you sent that the SD card name is listed a couple times. This has been investigated by the relevant team recently. In order to cover all the basics, would you mind trying to select one of the other SD card options you have listed to see if it makes any difference?

Also, to continue investigating your case, include in your next response the Spotify version you're currently running.

We'll be on the lookout.

[leminsc8]

Spotfiy version: 8.7.72.546

The stroage listed (22.6GB and 22.7GB) are not external-SD-cards, but virtual SD-cards. They are the internal memory of the smartphone. However, my wish is to select an external-SD-card (256GB), but I'm sure they already know all that.

After I select an external-SD-card and the error persists, the menu is frozen (grayed out) and I can't select another one.

However, as long as the external-SD-card is removed and the system is restarted, it is possible to use the virtual SD cards (22.6GB and 22.7GB) of the system/smartphone - So yes, Spotify offline and storage respectively works with the internal storage.

Original message (DE):

Spotfiy Version: 8.7.72.546

Bei den angezeigten aufgelisteten SD-Karten (22,6GB und 22,7 GB) handelt es sich um keine externe-SD Karte, sondern um virtuelle SD-Karten. Es handelt sich dabei um den internen Speicher des Smartphones. Mein Wunsch ist es jedoch eine externe SD-Karte (256GB) auszuwählen, aber das wissen sie sicher bereits alles.

Nachdem ich eine externe SD-Karte ausgewählt habe und der Fehler besteht, ist das Menü (ausgegraut) eingefroren und ich kann keine weitere auswählen.

Sofern die externe SD-Karte entfernt wurde, und das System neu gestartet ist, ist es jedoch möglich die virtuellen SD-Karten (22,6GB und 22,7 GB) des Systems/Smartphones zu nutzen - Also ja, Spotify Offline beziehungsweise Speicherung funktioniert mit dem internen Speicher.

[Yordan]

Hi @leminsc8!

Could you try the following:

1. Insert your 256 GB SD card into your phone.
2. Clear Spotify's cache and data from your phone's Settings > Apps > Spotify, then uninstall the app.
3. Remove your SD card, reinstall Spotify, then reinsert your SD card.

Let us know how it goes. Cheers!

[AlejaR]

Hey @leminsc8,

Thanks for all the info share and for your reply.

So, in this case, since we noticed you have followed a very thorough troubleshooting, it might be worth contacting our Customer Support Team, so they can help you giving a closer look to your Spotify account. You can find out how to contact them here.

If anything else comes up, the Community will always be here for you.

[leminsc8]

chat support log:

A Support guy will delit 2 device settings from server:

(DE) Ibrahim A . at 22:41, Okt 15:

(...) Ich werde das für dich entfernen. Danach entferne bitte die SD-Karte, installiere Spotify neu, starte das Gerät neu und setze die SD-Karte wieder ein (Mach dies in beliebiger Reihenfolge). Klingt das gut?

i: Does not run.

(DE) Ibrahim A . at 22:49, Okt 15:
Versuche es in dieser Reihenfolge:

Deinstalliere die App > schalte dein Telefon aus > nimm die SD-Karte heraus > schalte das Telefon wieder ein (ohne die SD-Karte) > installiere die App neu und setze dann die SD-Karte wieder ein

i: Does not run.

(DE) Ibrahim A . at (**) , Okt 15:

(...) deep reinstall
https://support.spotify.com/de/article/reinstall-spotify/

i: does not run. no "data" from spotify found to delit on internal and external-sd kart to delite.

does not run.

Melika H at 23:32, Okt 15:

Vielen Dank für diese Mühe, sie wird uns auf jeden Fall helfen, den Fortschritt zu verfolgen und nicht wieder auf die gleiche Fehlersuche zu stoßen.

Ich melde mich wieder, wenn ich mehr Informationen habe. Vielen Dank für deine Geduld im Voraus

I: *waiting for contact - support in action soon*

*pleas do not comment - this log is helpfull for dev's and users - i will only give acess to know*

[leminsc8 · Accepted solution]

DE

Leider war der Spotify Support von Anfang an nicht in der Lage zu erkennen, dass mein Problem mit dem bekannten Android 11 (Schreibrechte externer Speicher) in Verbindung steht und bin deswegen etwas frustriert.
Bedauerlicherweise arbeitet Spotify auch nicht an einer Lösung und verlässt sich dabei mehr als seit 2 Jahren auf Google Updates. Technisch ist es möglich das Problem zu lösen, da auch viele andere Anwendungen haben Schreibrechte auf der SD-Karte unter Android 11. Selbst das Installieren von Anwendungen auf dem externen Speicher ist möglich.

Da Spotify nicht in der Lage ist den vollen Umfang und besonders der von mir gewünschte offline Support für meine externen Speicher unter Android 11 des Premium Abonemos zu erfüllen. Werde ich mein Premium Abo bedauerlicherweise kündigen müssen.

Mir wurde lediglich mit geilt, ich solle mich hier künftig informieren, ob es bereits eine Lösung von Google für dieses Problem gibt. Ich muss gestehen, dass meine Zeit dafür zu kostbar ist mich davon abhängig zu machen weitere Jahre mich damit zu beschäftigen, was vermutlich aussichtslos ist.

EN

Unfortunately, Spotify support was not able to recognize from the beginning that my problem is related to the known Android 11 (write permissions external storage) and am a bit frustrated because of that.
Regrettably, Spotify is not working on a solution either, relying on Google updates for more than 2 years. Technically, it is possible to solve the problem, as many other applications also have write permissions on the SD card on Android 11. Even installing applications on the external storage is possible.

Since Spotify is not able to meet the full scope and especially the offline support I wanted for my external storage on Android 11 of the Premium Abonemos. I will unfortunately have to cancel my Premium Membership.

I was only geilt with, I should inform me here in the future, whether there is already a solution from Google for this problem. I must confess that my time is too precious to make me dependent on it for more years to deal with it, which is probably futile.