Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

[Android 4.4] Spotify doesnt load images

Solved!

[Android 4.4] Spotify doesnt load images

Hey guys,
I have a problem. My spotify doesnt load any images anymore. No single covers, not in 'Discover', nowhere...

What to do? Im using the nexus 5 with android 4.4, wifi and 3g connections are ok.

Thanks

 

EDIT: I just changed the Subject to make it stand out 🙂

 

--

 

Edit by Per, to link to latest update from Spotify.

 

2013-11-27 update by Per.

 

2013-11-28 update by Per:

 

Thanks for your feedback, everyone. As this is resolved, I'm locking this thread.

 

Some users were reporting issues with lockscreen controls on KitKat (4.4). If you want to weigh in on that issue, please do so in this thread.

Reply
197 Replies

Same here on Android 4.4

@toekneeee I moved your post into the main thread on this issue so you wouldn't get lonely.

Why is this marked as solved? It's not solved at all!

Having the same problem here.

Known problem. Probably just a small compatibility issue. New OS, new line of code maybe? I just heard iOS got a ticket purchasing option, hopefully the whole update includes that too.

 

Same problem, Nexus 5 kitkat 4.4

Fwiw, I'm having the same issue on the same Nexus 5.

same here with 4.4 in nexus 5

I've just got a nexus 5 and redownloaded allbmy spotify tracks but non of them have their artwork its just a grey record. I've looked around in setting and I can't see anything as to why they haven't downloaded . Anyone any suggestions?

Sorry its in the wrong category :S

Yup same problem thought it was just me

Same for Me.

Nexus 5 32GB in the UK

Used the contact form to inform spotify about it to try and resolve..

I'm having the same issue

@dbloomfield and @jparcher I'm moving this to the relevant thread.

I've managed to change this back from solved, no idea why it was marked as such. I tried to switch to All Access music but having issues there now so back here hoping for a resolution!

Same problem here.  No Artwork Makes me BLUE.

Confirmed issue here as well. Nexus 5 32GB in US. Tried reinstalling as well as a couple of data/cache clears. 

 

 

Nexua 5 user checking in. Not working, please fix so I can enjoy the full screen.album art 😉

Hi everyone.

 

Sorry for not updating you guys sooner.

 

Just wanted to let you all know that we are looking into this issue, and we'll post updates on this thread as soon as we have them.

 

Thanks for your patience so far!

___

New to the Community? Check out the Community newbie tips

Did I solve your problem? Click 'Accept As Solution' to help others find the answer!

Need Spotify help on Twitter? Head to @SpotifyCares

Hi guys.

I just downloaded Spotify on my new Nexus 5, and besides the problem with the images not loading I noticed that the Next and Previous buttons disappear when pressing once the Next button. They don't come back until you press Pause and press Play back again.

 

I hope this feedback helps 🙂

Suggested posts