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[Android][Your Library] Wrong song playing whilst status bar not moving

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[Android][Your Library] Wrong song playing whilst status bar not moving

bighairyferret
Visitor

So not sure what has caused this issue in the app (I have recently updated to an S20+ and readded Spotify to my Samsung watch), but when I want to play a song from a playlist the song showing won't play but another from my playlist will. Also the bar at the bottom of the app will show the song that I have clicked on but will not show the pause just the play button (even though a song is playing) and the white progress bar won't move. In order to pause the song playing I have to press the play button three times. I can manually move the progress bar and it will fast forward or rewind. I have logged out and back in again, force closed the app and even uninstalled/reinstalled it. I am on android.

13 Replies

Re: [Android][Your Library] Wrong song playing whilst status bar not moving

asppp
Regular

I had similar issues, on an s20+ and a galaxy watch. My issues went away when I removed spotify from my watch.

Re: [Android][Your Library] Wrong song playing whilst status bar not moving

bree_xoxo
Visitor
Oh my gosh, thankyou!! Had the same issue and was unstalling/reinstalling the app on my Note 9 but not on my Samsung watch!

Re: [Android][Your Library] Wrong song playing whilst status bar not moving

yiddishist425
Casual Listener

I'm having the same problem with my Note 20 Ultra and Active 2.  I can play music but it shows the wrong song.  It also randomly stops the music.   Often I can only pause by hitting the play button at the bottom twice. 

Re: [Android][Your Library] Wrong song playing whilst status bar not moving

Mihail
Moderator
Moderator

Hey folks,

 

Thanks for searching for the answer you need here! 

 

The issues you're experiencing are most likely caused by faulty app files. It's possible that when connecting your watch to your phone some get corrupted and are causing this behavior.

 

We recommend that you try the following troubleshooting steps:

  1. Remove the Spotify app on both devices. Instructions on how to remove all leftover files on your smartphone can be found here
  2. Uninstall the Samsung Wearable on your phone.
  3. Restart both devices - this step is very effective, but often overlooked.
  4. Install Samsung Wearable and Spotify anew.

If that doesn't fix things, please leave a screenshot or recording of the issue and we'll gladly look in to this further.

 

Hope you find this useful. Keep us posted how you get on.

MihailModerator
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“Music is a language that doesn’t speak in particular words. It speaks in emotions, and if it’s in the bones, it’s in the bones.” - Keith Richards

Re: [Android][Your Library] Wrong song playing whilst status bar not moving

asppp
Regular

My reply seems to have disappeared.

I've tried the solution, but it didn't fix anything for me.

Progress bar is not moving, showing wrong song and it stops playing after three songs. 

20201011_130002.jpg

Re: [Android][Your Library] Wrong song playing whilst status bar not moving

asppp
Regular

And a recording.

Re: [Android][Your Library] Wrong song playing whilst status bar not moving

yiddishist425
Casual Listener

I tried everything suggested and more.  As a loyal Samsung user and Spotify fan, I am beyond angry that the Tizen operating system or the app for the watch is what is causing such chaos.  Part of the reason I bought my watch (Active 2) was so I could have Spotify with me all the time.  Now I had to delete Spotify from my watch.   It was the only solution.   I am highly,  highly disappointed especially since the watch advertised its link to Spotify and the phone (Note 20 Ultra) came with Spotify pre-loaded.  🤬😥

Re: [Android][Your Library] Wrong song playing whilst status bar not moving

Alex
Moderator
Moderator

Hey there folks,

 

Thanks for the info, that screenshot and recordings.

 

Could you try disconnecting the phone from the watch and logging out of both apps. Then clearing the cache app data and cache of the Galaxy store and Samsun Wearable apps. You can access that from your phone's setting or when you hold down on the respective icon and choose App info. After that log back in and pair the devices.

 

Let us know if that makes a difference when playing music.

 

Keep us posted.

AlexModerator
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Re: [Android][Your Library] Wrong song playing whilst status bar not moving

asppp
Regular

It fixed it for a day me, but now it's back to not working again.

Re: [Android][Your Library] Wrong song playing whilst status bar not moving

Xenia
Moderator
Moderator

Hey everyone,

 

Thank you for your reports and sending over these details.

 

We'd recommend keeping an eye on our Ongoing issue thread for updates and leave a comment with all your information in there, so it can be passed on to our developers.

 

Thanks - We'll be here if there's anything else we can do for you 🙂

XeniaModerator
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"Where words fail, music speaks." - Hans Christian Andersen

Re: [Android][Your Library] Wrong song playing whilst status bar not moving

squarebrix
Casual Listener

hi! I posted this also in another thread.  I also had similar problems. 1st the song displayed on my phone (Note10) and watch (galaxy) is not the song being played on my Spotify but I can FF or rewind the songs/playlist but the display doesn't update. 2nd - the app just keeps on randomly pausing (I'm using Bluetooth earphones - Samsung earbuds). i thought it was an issue with the Bluetooth connection but i noticed that the earbuds don't  randomly pause when I use other apps (youtube, netflix etc). So I've followed all the possible solutions in forums - restarted my phone & watch,  updated and reinstalled spotify & galaxy wearable app, logged out from spotify in all of my devices (phone, tab, PC). The issues still persisted. This happened for months. So I was so frustrated I stopped using spotify on my watch during runs. Few days ago, I went to Settings and I turned off the Spotify Connect in the background. And so far, the issues have all disappeared. My spotify displays the actual song being played both on my phone and watch. Moreover, the intermittent pausing has resolved as well. So I restarted using spotify on my runs again (on my galaxy watch with earbuds). I hope the problems don't happen again. I'm still monitoring it. But you can try turning off the Spotify Connect in the background in Settings and see what happens. Hope it helps. Please do let me know if your issues are resolved.  Thank you! 

Re: [Android][Your Library] Wrong song playing whilst status bar not moving

Aboscheri-nl
Casual Listener
  • What a f@cking joke. Internet is full of the issue of wrong song being displayed or similar issues for years already. So called  Spotify "legends" and "moderators" keep asking for screenshots, versions, used hardware etc...they keep advising to restart phone, clear cache, reinstall app...etc..etc, but the matter of fact is, there is no solution. The Spotify app is rotten to the core. 

Re: [Android][Your Library] Wrong song playing whilst status bar not moving

Aboscheri-nl
Casual Listener
Funny, I am concidered a "newbie". Yet I have my account for roughly 8 years
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