Android app using too much data? Post details here

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Android app using too much data? Post details here

Community Manager
Community Manager

2013-01-09: This topic is now being continued in the new bugs section.

 

2012-12-06: Our engineers feel that they've gotten closer to identifying the issue. Not to get too technical, it may have something to do with some code that's buried deep in the app. The investigation continues while they try to pinpoint the issue so they can fix it without affecting other parts of the code.

 

2012-10-03: I just want to quickly update you and let you know we are aware of this bug, we haven't forgotten; and we're looking into it.

 

Resuming this, the original, thread.

 

As this issue looks like it's ongoing, but not for every Android user, I want to make sure we gather all the information we can.

(The previous thread is missing information we could use to help find a possible issue).

 

If you feel that your Android Spotify app is using too much data, either over WiFi or 3G, please copy/paste this template in a new reply and give us all the information you can.

 

Device model

E.g. Galaxy Nexus, HTC One X, etc.

 

Device’s Operating System

E.g. 2.2 Froyo, 2.3.4 Gingerbread, 4.0.4 Ice Cream Sandwich, etc.

 

Is your device rooted?

If you don’t know what this means you can probably answer “No”

 

Are you using a custom ROM, if so which one, exactly?

If you don’t know what this means you can probably answer “No”

 

My mobile Spotify version

E.g. 0.8.4.

 

My desktop Spotify version (if applicable)

E.g. 0.8.4.

 

My mobile provider and country

Eg. AT&T, US; or Telia, Sweden

 

Using too much data over 3G?

Yes/No

 

Using too much data over WiFi?

Yes/No

 

Have you done troubleshooting as described here?

(Not necessary, per se, but good for us to know nonetheless)

 

My username

To find this, click on your name at the top right of the site (next to where it says "Log out") then click Overview and copy/paste the number.

 

How much data is being used by the Spotify app?

Please use any of the numerous tools and options available to give us an indication of how much data is being used AND over what period(eg. x MB/hour or y MB over the last 3 days)

There's an example in the original post by licenced.

 

Do you have any screenshots you can attach to more clearly explain your issue?

If so, please paste them here.

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142 Replies
8 people liked this

Re: Android app using too much data? Post details here

stingraysc
Roadie

this is so ridiculous.  you do understand that in order for an app to "use data," it must be sending that data somewhere, and hence must be making a connection to a spotify server which is receiving all of this rogue data?  you do understand that right?  how can all of this extremely rogue data usage not be reflected in server load on your side?  look at your **uh-oh**ing server logs and see what all of this data is -- start there instead of asking everyone to submit formal **uh-oh**ing reports after 100's of people have reported this issue already!

Re: Android app using too much data? Post details here

Martijn1984
Regular

Yesterday I sent spotify a private mail with my username and the problem. I hope you will fix this soon and I agree with stingraysc, you should be able to see that some server of you is syncing more than normal or that downloaded songs will be streamed which isn't good and your server should create an error because of this.

 

Good luck in finding the problem.

 

Okay, once again:

Samsung Galaxy S, android 2.3.5. Spotify 0.5.2.87, in 40 minutes 12 mb..

Re: Android app using too much data? Post details here

licenced
Community Legend

Much as I hate to have to report this yet again, if it helps to solve the issue I will.

 

We have no idea whether this is for every Android user or not. Only some will notice. Quite a few don't have data caps so don't care. Of those that do have caps, how often are they enforced (mine has never been, but it could quite easily be enforced any time now). 

 

Note to the posters above - maybe it isn't communicating with Spotify servers. Spotify uses P2P to distribute music. I would HATE to believe that the mobile app is doing this, but it's a possibility that would explain the date usage.

 

Device model

HTC One X

 

Device’s Operating System

4.0.3

 

Is your device rooted?

No

 

Are you using a custom ROM, if so which one, exactly?

No

 

My mobile Spotify version

0.5.2.87 (but the issue has been present since the 0.5.x preview beta)

 

My desktop Spotify version (if applicable)

Irrelevant - I don't sync via desktop

 

My mobile provider and country

T-Mobile

 

Using too much data over 3G?

Yes

 

Using too much data over WiFi?

Yes

 

Have you done troubleshooting as described here?

No

 

My username

licenced

 

How much data is being used by the Spotify app?

See the original post for the many times I have posted about this.

However, since the latest update I have noted the following usage while only listening to offline playlists already sync'd over wifi previously

1st August - 180MB on wifi and 40MB on 3G

 

Do you have any screenshots you can attach to more clearly explain your issue?

2012-04-20_14-51-43.png

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Listening on Windows, Android and Sonos. Tweeting it at @davelicence

Re: Android app using too much data? Post details here

JonasL
Music Fan

Spotify checking their logs probably isn't the best way of debugging this issue. Reproducing it locally, look at the logs and/or using fancy debugging tools is more effictive, that's what test engineers does best.

As mentioned by previous poster the client isn't just communicating with the Spotify servers. Depending on settings it is probably also sending data to facebook and/or last.fm.

 

Device model

SonyEricsson Xperia X10 mini-pro

 

Device’s Operating System

2.1 Eclair

 

Is your device rooted?

No

 

Are you using a custom ROM, if so which one, exactly?

No

 

My mobile Spotify version

0.5.2.87

 

My desktop Spotify version (if applicable)

N/A

 

My mobile provider and country

Telia, Sweden

 

Using too much data over 3G?

Yes

 

Using too much data over WiFi?

Haven't tried

 

Have you done troubleshooting as described here?

Not really

 

My username

gannon

 

How much data is being used by the Spotify app?

Listening to 48 tracks of "normal length" (4-5 minutes perhaps?) and downloaded in the highest quality used around 60 Mb of data. This was monitored by looking at 3G Watchdog during the day... Highly unscientific, but I am quite confident that something has gone horribly wrong.

 

Do you have any screenshots you can attach to more clearly explain your issue?

No

Re: Android app using too much data? Post details here

licenced
Community Legend
Interesting. I ran the full set of troubleshooting tips last night including wiping the entire cache. I then forgot to change the quality setting before syncing all my playlists - so everything was downloaded at normal (low) quality. Today I listened to these playlists for maybe 5 hours and Spotify only used 9MB of data.

Previously all my playlists were downloaded at High (medium) quality. I'm going to re-wipe the app and cache again over the weekend and ensure I'm syncing at High quality then see what happens on Monday
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Listening on Windows, Android and Sonos. Tweeting it at @davelicence

Re: Android app using too much data? Post details here

CrazyEddieNL
Gig Goer

Also a lot of data usage. I'm happy that the crashing, going ofline problem is gone. But this kind of data usage is not desired since i do have a data cap.

Im going to reinstall the app and download some playlists again to see what happens, This install was a upgrade fom the old 0.4.x app.

 

Device model

HTC Sensation

 

Device’s Operating System

4.0.3 ICS

 

Is your device rooted?

No

 

Are you using a custom ROM, if so which one, exactly?

No

 

My mobile Spotify version

0.5.2.87

 

My desktop Spotify version (if applicable)

0.8.4.107.xxxxx

 

My mobile provider and country

Vodafone, NL

 

Using too much data over 3G?

Yes

 

Using too much data over WiFi?

Yes

 

Have you done troubleshooting as described here?

Not yet, but going to reinstall etc.

 

My username

CrazyEddieNL

 

How much data is being used by the Spotify app?

See screenshots, sin the install of 0.5.2.87 at 31 aug to 5 aug 70MB on wifi and 121MB on 3g. Mostly used downloaded playlist in online mode. I didn't use Spotify on aug 4 and 5! As you can see too, almost 3/4 off the generated data use is background (achtergrond).

 

Do you have any screenshots you can attach to more clearly explain your issue?

The screenshot is in Dutch. Some translations: Gebruik= Usage, Vorgrond=Forground, Achtergrond=Background, Mobiel=3G

Wifi usage3G usage

Re: Android app using too much data? Post details here

Community Manager
Community Manager

Thanks for your added info so far, everyone; keep it coming.

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1 person liked this

Re: Android app using too much data? Post details here

licenced
Community Legend

Right, here we go, something concrete!!!

 

I'm not going to post the whole template again, just the things that have changed or need pointing out since my last one.

 

My mobile Spotify version

0.5.2.87 (reinstalled)

 

Using too much data over 3G?

Yes

 

Have you done troubleshooting as described here?

Yes - twice

 

How much data is being used by the Spotify app?

Here's where it gets interesting. In my previous post, after doing a complete wipe and reinstall, everything was sync'd at Normal quality and data usage was fine.

 

Over the weekend I did another complete wipe and reinstall and sync'd everything at High quality.

Today I listened exclusively to one of those downloaded playlists - each session I listened to different parts of the playlists:

- first session - 30 minutes - 14MB mobile data usage

- second session - 30 minutes - 14MB mobile data usage

- third session - 90 minutes - 34MB

 

I can't afford to do this again as it's the start of the month and I've already blown over 20% of my data cap. Hopefully that's something for you though.

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Listening on Windows, Android and Sonos. Tweeting it at @davelicence
2 people liked this

Re: Android app using too much data? Post details here

Martijn1984
Regular

This is the answer I got from spotify:

We would like to tell you that when you have logged in the app in online mode it would always stream online to give you better quality and if there is any change in the track or album it will apply automatically and when you listen it in offline mode it would only use your offline playlist which you have already downloaded.

 

So it seems that the problem I got (my downloaded album seemed to be steamed when I was online with the app) was not a bug but just how the app works. A pity, but the team of spotify would think about improving the app.

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