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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6349 Views

0 replies

7 likes

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  • 7 likes

samsung galaxy s3 wont log in

So whats going on is i bought the premium and installed the app and when i go to log in through facebook since i dont have a username or password what happens is it goes to facebook and says loading for a second and then the screen goes blank for a m...

Visitor

So whats going on is i bought the premium and installed the app and when i go to log in through facebook since i dont have a username or password what happens is it goes to facebook and says loading ...

David

Spotify Legend

967 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

How do I unsubribe from Sportify on my Samsung Galaxy S3?

Hi, I downloaded the sportify app on my phone and did not realise that you would be charged after 48 hrs. I have unistalled it from my phone but does this mean I will not e charged at all? Thanks

Newbie

Hi,   I downloaded the sportify app on my phone and did not realise that you would be charged after 48 hrs. I have unistalled it from my phone but does this mean I will not e charged at all?...

neo-x

Community Legend

450 Views

2 replies

0 likes

  • 450 Views
  • 2 replies
  • 0 likes

Downloading Issues, International

Hi there, First, could someone knowledgeable have a look into this unaddressed issue: http://community.spotify.com/t5/Mobile-Android/Percentage-of-downloaded-tracks-reduced-after-every-app-start/m-p/137174 It seems to be unlike the other Android down...

Casual Listener

  Hi there,   First, could someone knowledgeable have a look into this unaddressed issue:   http://community.spotify.com/t5/Mobile-Android/Percentage-of-downloaded-tracks-red...

neo-x

Community Legend

368 Views

1 replies

0 likes

  • 368 Views
  • 1 replies
  • 0 likes

i still cant log in

At first i couldnt log in because i didnt have premium but now when i do it still wont log in??? I dont like to pay for stuff that wont work...

Casual Listener

At first i couldnt log in because i didnt have premium but now when i do it still wont log in??? I dont like to pay for stuff that wont work...

licenced

Community Legend

577 Views

5 replies

0 likes

  • 577 Views
  • 5 replies
  • 0 likes

FINALLY solved my local file syncing problem

I have a Samsung Galaxy S3. Like a lot of other people I had the file local file syncing issue. I could "download" files from Spotify's servers that weren't local files, but I couldn't get it to copy files from my computer to my device. I tried every...

Newbie

I have a Samsung Galaxy S3.  Like a lot of other people I had the file local file syncing issue.  I could "download" files from Spotify's servers that weren't local files, but I couldn't ge...

neo-x

Community Legend

2445 Views

3 replies

2 likes

  • 2445 Views
  • 3 replies
  • 2 likes

Offline

Can anyone confirm that when i have spotify online that any songs I play that are synced to my iPhone are played from the device (as they are when in offline mode) and not via my 3G allowance.

Regular

Can anyone confirm that when i have spotify online that any songs I play that are synced to my iPhone are played from the device (as they are when in offline mode) and not via my 3G allowance.

neo-x

Community Legend

510 Views

2 replies

0 likes

  • 510 Views
  • 2 replies
  • 0 likes

No access to Local Files on HTC One X

I don't seem to be able to access any of the music that is on my HTC One X..anyone else had this issue or have a way round it?

Newbie

I don't seem to be able to access any of the music that is on my HTC One X..anyone else had this issue or have a way round it?

SteveBrammer

Community Legend

1341 Views

4 replies

1 likes

  • 1341 Views
  • 4 replies
  • 1 likes

This app sucks!

I had the Iphone and was paying for the app and when i switched to android i started paying again yesterday.... the app wont even work at all! ive restarted my phone, took the battery out, uninstalled the app and reinstalled it, shut it down completl...

Newbie

I had the Iphone and was paying for the app and when i switched to android i started paying again yesterday.... the app wont even work at all! ive restarted my phone, took the battery out, uninstalle...

neo-x

Community Legend

799 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

I can't use my spotify in my android,

On screen a message says: no internet conexion, and it's not true. Only my Spotify Premium doesn't work. All the apps, facebook, twitter, etc, works perfectly. What's the problem? I want my spotify every time, every day. Thanks

Newbie

On screen a message says: no internet conexion, and it's not true. Only my Spotify Premium doesn't work. All the apps, facebook, twitter, etc, works perfectly. What's the problem? I want my spotify e...

user-removed

Not applicable

484 Views

2 replies

0 likes

  • 484 Views
  • 2 replies
  • 0 likes

possibility to delete song until it plays

Now is very dificult to delete a song because you must to find it in the entire playlist

Casual Listener

Now is very dificult to delete a song because you must to find it in the entire playlist

carlengues

Casual Listener

356 Views

2 replies

0 likes

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  • 2 replies
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Solved!! Sony Xperia Tipo sd path?

Is there anyone who has the sd path to Sony Xperia Tipo?I am going crazy trying to make the spotify app save songs to my external sd card, but it just won't work. It seems as if the only solution is to get the correct SD path, but I can't seem to fin...

Casual Listener

Is there anyone who has the sd path to Sony Xperia Tipo? I am going crazy trying to make the spotify app save songs to my external sd card, but it just won't work. It seems as if the only solution i...

rdolishny

Newbie

8490 Views

4 replies

0 likes

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music wouldnt play

So recently my spotify wouldn't allow me to listen to any of my music, undowloaded or downloaded.... The song names would just appear faded. When I try to play it , it says track unavailable. Help would be awesome.

Casual Listener

So recently my spotify wouldn't allow me to listen to any of my music, undowloaded or downloaded.... The song names would just appear faded. When I try to play it , it says track unavailable. Help wo...

licenced

Community Legend

439 Views

3 replies

0 likes

  • 439 Views
  • 3 replies
  • 0 likes

my phone won't sync all my playlists

I recently bought a new android phone and when trying to sync my spotify playlists, the phone will only sync about 200 songs before it stops. I know it is not the SD card that is the problem as I just bought one with 16GB. Can someone tell me what se...

Casual Listener

I recently bought a new android phone and when trying to sync my spotify playlists, the phone will only sync about 200 songs before it stops. I know it is not the SD card that is the problem as I jus...

Peter__

Community Legend

611 Views

1 replies

0 likes

  • 611 Views
  • 1 replies
  • 0 likes

synced local files

how can i get them OFF my phone. I have unselected the local files from the app on my mac. But it still says I have 10.1G used.

Regular

how can i get them OFF my phone.  I have unselected the local files from the app on my mac.  But it still says I have 10.1G used.  

licenced

Community Legend

509 Views

2 replies

0 likes

  • 509 Views
  • 2 replies
  • 0 likes

Spotify crash? notification bar gone

Today I was listening to music and suddenly my spotify stopped playing the screen was frozen and went the screen came back on the icons in the notification bar started popping back up one at a time including the time. Does anyone know what caused thi...

Newbie

Today I was listening to music and suddenly my spotify stopped playing the screen was frozen and went the screen came back on the icons in the notification bar started popping back up one at a time i...

329 Views

0 replies

0 likes

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Would Spotify be so kind as to prioritise landscape mode for Android tablets?

Seeing as the last thread was so cruelly closed because it had annoying capitals in the title (and the admin was seemingly unable to alter that), may I once again request that Spotify prioritise a landscape mode please? Paying Spotify subscirbers usi...

Casual Listener

Seeing as the last thread was so cruelly closed because it had annoying capitals in the title (and the admin was seemingly unable to alter that), may I once again request that Spotify prioritise a la...

neo-x

Community Legend

411 Views

2 replies

0 likes

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  • 2 replies
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Samsung Galaxy S3 Lags

Hello, I've got a problem with the app on my Samsung Galaxy S3. When I scroll threw my playlists, it's lagging. I already reinstall the app and deleted the Cache but it's still lagging. I hope you can give me a hint to fix it. Sorry for my English, I...

Casual Listener

Hello, I've got a problem with the app on my Samsung Galaxy S3. When I scroll threw my playlists, it's lagging. I already reinstall the app and deleted the Cache but it's still lagging. I hope yo...

greatfruut

Casual Listener

583 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Error synchronizing my mobile song with my computer's local file

An error occurred when I tried to synchronize that song "Fall for You" by Secondhand Serenade in the album "A Twist in My Story". As I know, this song is not available in my country - Germany, but I have this song in my laptop. So i put it into my pl...

Newbie

An error occurred when I tried to synchronize that song "Fall for You" by Secondhand Serenade in the album "A Twist in My Story". As I know, this song is not available in my country - Germany, but ...

Peter__

Community Legend

382 Views

1 replies

0 likes

  • 382 Views
  • 1 replies
  • 0 likes

problem with playlist folder ???

Dear moderator, Recently I noticed that I have some problems with a playlist folder on Spotify.The issue is that when I turn on Spotify on my personal computer I see no playlist folder at al. But , when I log on at Spotify on my Samsung galaxy S3 dev...

Regular

Dear moderator, Recently I noticed that I have some problems with a playlist folder on Spotify. The issue is that when I turn on Spotify on my personal computer I see no playlist folder at al. B...

hansplas8

Regular

482 Views

2 replies

0 likes

  • 482 Views
  • 2 replies
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Playlist renaming bug

While renaming a playlist; if currently playing song finishes, playlist name is abruptly restored to the original, removing any of the unsaved edits the user has done to the playlist name.. The same thing happens when the spotify switches from online...

Regular

While renaming a playlist; if currently playing song finishes, playlist name is abruptly restored to the original, removing any of the unsaved edits the user has done to the playlist name..   ...

user-removed

Not applicable

431 Views

2 replies

0 likes

  • 431 Views
  • 2 replies
  • 0 likes