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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

115276 Views

27 replies

4 likes

  • 115276 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Roadie

231694 Views

148 replies

11 likes

Android
autoplay
bluetooth
  • 231694 Views
  • 148 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

591243 Views

79 replies

3 likes

  • 591243 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Jh011

Visitor

485713 Views

580 replies

42 likes

Account
Free
  • 485713 Views
  • 580 replies
  • 42 likes

Spotify Android Mobile App doesn't work in online mode

I've asked for "customer support" to help me with this. They have responded that they cannot offer any troubleshooting, because my device is not supported. The app crashes every time I put it into online mode. It works in offline mode. Online, it wor...

Gig Goer

I've asked for "customer support" to help me with this. They have responded that they cannot offer any troubleshooting, because my device is not supported.   The app crashes every time I put i...

NicolaiTaz

Newbie

4341 Views

6 replies

0 likes

  • 4341 Views
  • 6 replies
  • 0 likes

aaghhhh....help!!!!!

Hi all This is slowly driving me mental.......my songs keep stopping and starting, it is really doing my head in. If i can't get this sorted I'm cancelling my subscription and going elsewhere. I saw someone on FB with the same problem. It's OK on my ...

Music Fan

Hi all This is slowly driving me mental.......my songs keep stopping and starting, it is really doing my head in.  If i can't get this sorted I'm cancelling my subscription and going elsewhere...

Peter__

Community Legend

1401 Views

7 replies

0 likes

  • 1401 Views
  • 7 replies
  • 0 likes

Andorid

My android device isn't letting me access my music because it claims i don't shave premium and I do.

Newbie

My android device isn't letting me access my music because it claims i don't shave premium and I do.

Peter__

Community Legend

462 Views

1 replies

0 likes

  • 462 Views
  • 1 replies
  • 0 likes

cannot login without accepting Facebook login

I do not want any connection with my Spotify and Facebook. Why can I not login without accepting Facebook login and festures

Casual Listener

I do not want any connection with my Spotify and Facebook. Why can I not login without accepting Facebook login and festures

Trofast

Newbie

766 Views

4 replies

0 likes

  • 766 Views
  • 4 replies
  • 0 likes

Solved!! where is personal music playlist ?

Hi all, Sorry for this so simple question but I can't find my personal music playlist on my Android device. I have synchronized the playlist with mp3 from my PC to my Android. On my PC, it is said the sync is OK, but I do not see it anywhere in the S...

Casual Listener

Hi all, Sorry for this so simple question but I can't find my personal music playlist on my Android device. I have synchronized the playlist with mp3 from my PC to my Android. On my PC, it is s...

rawalpundi

Casual Listener

889 Views

2 replies

0 likes

  • 889 Views
  • 2 replies
  • 0 likes

Solved!! got premium but will not update my account on my droid???

My droid RAZR does not seem to believe I have a premium account after just having purchased one help?

Newbie

My droid RAZR does not seem to believe I have a premium account after just having purchased one help?

Liam

Community Legend

514 Views

1 replies

0 likes

  • 514 Views
  • 1 replies
  • 0 likes

Solved!! Last.fm login problem

I got problem to log in last.fm on my android. When I browse option and I try to input my login data, I can't find "Login" or "Save" button. "Oh, maybe that's autosave" I thought. It seems not. When I press back and check options once again - fields ...

Casual Listener

I got problem to log in last.fm on my android. When I browse option and I try to input my login data, I can't find "Login" or "Save" button. "Oh, maybe that's autosave" I thought. It seems not. When ...

Tonasz

Casual Listener

1400 Views

2 replies

0 likes

  • 1400 Views
  • 2 replies
  • 0 likes

Spotify is constantly deleting my offline tracks

I'm having the same problem as Mark_Lebbink. I also happen to be a Dutch user with the same type of phone. Could you do the same for me? http://community.spotify.com/t5/Mobile-Android/Spotify-is-constantly-deleting-my-offline-tracks/td-p/116500

Casual Listener

I'm having the same problem as Mark_Lebbink. I also happen to be a Dutch user with the same type of  phone. Could you do the same for me?   http://community.spotify.com/t5/Mobile-Androi...

ctoonder

Casual Listener

680 Views

2 replies

0 likes

  • 680 Views
  • 2 replies
  • 0 likes

free streaming for tablets

I just installed spotify on my nexus7 to find that in order to stream anything you need premium. I have been using spotify for free on. My laptop for over a year now and I amdissapointed at the fact that to stream my playlist I have to upgrade to pre...

Regular

I just installed spotify on my nexus7 to find that in order to stream anything you need premium. I have been using spotify for free on. My laptop for over a year now and I amdissapointed at the fact ...

NeonNebula

Regular

2253 Views

3 replies

0 likes

  • 2253 Views
  • 3 replies
  • 0 likes

The track is not available to play on my Premium Spotify Samsung Galaxy II account

Hi, I was wondering if anyone out there could help me sort this problem. I have just downloaded a few mp3 files on my laptop. Imported the tracks into my local files and moved the tracks into my playlist folder in my laptop. The problem is I can play...

Casual Listener

Hi,   I was wondering if anyone out there could help me sort this problem. I have just downloaded a few mp3 files on my laptop. Imported the tracks into my local files and moved the tracks i...

andrew18

Casual Listener

831 Views

4 replies

0 likes

  • 831 Views
  • 4 replies
  • 0 likes

Unable to play music on my HTC One X

Hello! I've had Spotify premium for quite some time and usually I've had no issues whatsoever playing music on my HTC One X. Spotify is still working perfectly on both my desktop and my laptop. What happens: I start Spotify on my phone and it logs in...

Casual Listener

Hello! I've had Spotify premium for quite some time and usually I've had no issues whatsoever playing music on my HTC One X.    Spotify is still working perfectly on both my deskt...

lindst3dt

Casual Listener

1430 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Solved!! Galaxy s2 lock screen controls

I've been using the beta and recently updated to the new official app but am still unable to get the lockscreen controls on my samsung s2. Has anyone managed to get this working? I've tried deleting selecting "clear data" on the appplication setting ...

Regular

I've been using the beta and recently updated to the new official app but am still unable to get the lockscreen controls on my samsung s2. Has anyone managed to get this working? I've tried deleting ...

vampyren

Gig Goer

7135 Views

7 replies

0 likes

  • 7135 Views
  • 7 replies
  • 0 likes

Downloading starred song allover again.

Im having this problem(?) with Spotify. Everytime I start Spotify I must download a couple hundred starred song again and again.. and everytime I add more starred songs I must download them too. Its really annoying cause when using my phones internet...

Casual Listener

Im having this problem(?) with Spotify. Everytime I start Spotify I must download a couple hundred starred song again and again.. and everytime I add more starred songs I must download them too. Its ...

Liam

Community Legend

725 Views

1 replies

0 likes

  • 725 Views
  • 1 replies
  • 0 likes

Songs keep playing without sound

Please help! I got spotify premium and a sony ericsson xperia. About a week ago something happened with my spotify on my mobile because there isn't any sound anymore when I'm playing songs. The song (doesn't mather witch song i choose) playes, the ti...

Newbie

Please help! I got spotify premium and a sony ericsson xperia.    About a week ago something happened with my spotify on my mobile because there isn't any sound anymore when I'm playing...

ConorReed

Casual Listener

1995 Views

6 replies

0 likes

  • 1995 Views
  • 6 replies
  • 0 likes

Solved!! Unknown error code "-24"

I recently factory reset my Samsung Galaxy S3 as it was freezing on me. With that everything redownlaoded via Google Play automatically except Spotify. When I tried manually it downloads and goes to install and a message comes up stating Unkown error...

Regular

I recently factory reset my Samsung Galaxy S3 as it was freezing on me. With that everything redownlaoded via Google Play automatically except Spotify. When I tried manually it downloads and goes to ...

Liam

Community Legend

17863 Views

21 replies

0 likes

  • 17863 Views
  • 21 replies
  • 0 likes

I can't get spot on my kindle fire

although I have premium it keeps saying spot is offline

Newbie

although I have premium it keeps saying spot is offline

Peter__

Community Legend

1006 Views

1 replies

0 likes

  • 1006 Views
  • 1 replies
  • 0 likes

App keeps forcing me to log back in.

Maybe this is intended, but... if I restart the phone or end the app via task manager I have to login again when I open it back up. This occurs with both Facebook credentials and Spotify credentials. Once I'm logged in, it seems fine but... the iOS a...

Casual Listener

Maybe this is intended, but... if I restart the phone or end the app via task manager I have to login again when I open it back up. This occurs with both Facebook credentials and Spotify credentials....

unreal223

Casual Listener

1957 Views

9 replies

0 likes

  • 1957 Views
  • 9 replies
  • 0 likes

track is not available

I can't play my songs in offline mode on my android, I was told that after 30 days without being online on a computer I would just have to sign and again and it would work, but it doesn't. What can I do more? I want my playlists back! I need Music on...

Regular

I can't play my songs in offline mode on my android, I was told that after 30 days without being online on a computer I would just have to sign and again and it would work, but it doesn't. What can I...

Liam

Community Legend

462 Views

1 replies

0 likes

  • 462 Views
  • 1 replies
  • 0 likes

Spotify on Android: Just doesn't work

So, I bought a smartphone this weekend. A Samsung Galaxy S3 Mini. I Installed spotify on it, and that's where the drama began. At home I use Spotify on my desktop. No problems at all, but the android app is just crappy. Already contacted Spotify abou...

Regular

So, I bought a smartphone this weekend. A Samsung Galaxy S3 Mini. I Installed spotify on it, and that's where the drama began.   At home I use Spotify on my desktop. No problems at all, but ...

Liam

Community Legend

2387 Views

9 replies

0 likes

  • 2387 Views
  • 9 replies
  • 0 likes