Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

376388 Views

541 replies

34 likes

Account
Free
  • 376388 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7568 Views

0 replies

7 likes

  • 7568 Views
  • 0 replies
  • 7 likes

Spotify Offline for Samsung Galaxy SII does not work.

Hello,My girlfriend's spotify offline mode does not work on her Samsung Galaxy SII, however when i tried it on my Phone, Galaxy S III (3) it works.She has triedReinstallingRedownloadingLogging on and off thousant time.Rebooting phone thousands of tim...

Newbie

Hello, My girlfriend's spotify offline mode does not work on her Samsung Galaxy SII, however when i tried it on my Phone, Galaxy S III (3) it works. She has tried Reinstalling Redownloading ...

409 Views

0 replies

0 likes

  • 409 Views
  • 0 replies
  • 0 likes

Signed Up for 30 Day Premium Trial, But My Phone isnt Recognizing

HI! I Signed Up for 30 Day Premium Trial, But My Phone isnt Recognizing it ans is still saying I need Premium Service to access Playlists/ 6+ Skips on Radio. Anyone ever had that happen? Is it a timing issue--I just signed up 3 minutes ago. BTW, I st...

Casual Listener

HI!   I Signed Up for 30 Day Premium Trial, But My Phone isnt Recognizing it ans is still saying I need Premium Service to access Playlists/ 6+ Skips on Radio. Anyone ever had that happen? I...

Rhad_Rhed

Casual Listener

357 Views

2 replies

0 likes

  • 357 Views
  • 2 replies
  • 0 likes

local files

the problem described here http://community.spotify.com/t5/Mobile-Android/Where-the-hell-are-my-local-files/m-p/80927, marked as solved by someone who clearly didn't read the thread, is still present. can Spotify bring this feature back or clearly st...

Casual Listener

the problem described here http://community.spotify.com/t5/Mobile-Android/Where-the-hell-are-my-local-files/m-p/80927, marked as solved by someone who clearly didn't read the thread, is still present...

349 Views

0 replies

0 likes

  • 349 Views
  • 0 replies
  • 0 likes

Repeating radio, stuttering and no radio on some songs/artists

Please Spotify support, fix the android app. The main problem I have with it is the occasional annoying fast stuttering of the song thats playing. Another problem is the radio stations play the same songs in the same order after a short while. Also s...

Casual Listener

Please Spotify support, fix the android app.  The main problem I have with it is the occasional annoying fast stuttering of the song thats playing.  Another problem is the radio stations pl...

340 Views

0 replies

0 likes

  • 340 Views
  • 0 replies
  • 0 likes

Easy way to save for the external memory card

Hello! I have long been annoyed at being unable to save spotify on external memory card, but follow this tip, so it is perfectly fine, at least if you live in SwedenI have the Samsung Galaxy S3 versin 4.0.2 Uninstall SpotifyCopy this link into your w...

Music Fan

Hello! I have long been annoyed at being unable to save spotify on external memory card, but follow this tip, so it is perfectly fine, at least if you live in Sweden I have the Samsung Galaxy S3 ver...

524 Views

0 replies

1 likes

  • 524 Views
  • 0 replies
  • 1 likes

Pausing music while buffering

Hi, ever since the newest update to spotify (with the redesigned user interface), if I pause a song while it is buffering, when it loads more of the song, it will continue playing, even tho my UI represents the song as paused, then I have to click pl...

Regular

Hi, ever since the newest update to spotify (with the redesigned user interface), if I pause a song while it is buffering, when it loads more of the song, it will continue playing, even tho my UI rep...

NikolajC

Casual Listener

661 Views

4 replies

1 likes

  • 661 Views
  • 4 replies
  • 1 likes

Solved!! sleep mode

I would like to wake up to my favorite playlist. Is it possible for the spotify app to get an alarm function or a sleep mode to start a play queue at a specified time?

Casual Listener

I would like to wake up to my favorite playlist. Is it possible for the spotify app to get an alarm function or a sleep mode to start a play queue at a specified time?

Peter__

Community Legend

1908 Views

1 replies

0 likes

  • 1908 Views
  • 1 replies
  • 0 likes

music play

hiwhen i play spotify on my android i here the music only on the left loudspeakeri have this since two days i thinksorry for my english

Casual Listener

hi when i play spotify on my android i here the music only on the left loudspeaker i have this since two days i think sorry for my english

Marco

Community Legend

361 Views

2 replies

0 likes

  • 361 Views
  • 2 replies
  • 0 likes

spotify set up on my droid?

spotify set up on my lap-top. Can I use same log-in and password to set up on my droid?

Newbie

spotify set up on my lap-top. Can I use same log-in and password to set up on my droid?

Peter__

Community Legend

448 Views

2 replies

0 likes

  • 448 Views
  • 2 replies
  • 0 likes

Cannot download playlists for offline play at all [Unknown Sync Error]

Description Whenever I try to download tracks for offline play (whether over 3G, H+, Wifi or via Sync) my mobile gives the message "Syncing Error - Unknown error" and a continue button to press, which does nothing. What are the steps you took to get ...

Casual Listener

Description Whenever I try to download tracks for offline play (whether over 3G, H+, Wifi or via Sync) my mobile gives the message "Syncing Error - Unknown error" and a continue button to press, wh...

michaelahmad

Newbie

1768 Views

6 replies

0 likes

  • 1768 Views
  • 6 replies
  • 0 likes

Please buffer both the current and the next track

Very often when I'm driving I pass through areas with only Edge cell phone coverage. This is fine if the current track is playing since the complete track seems to be buffered well in advance. But if the track ends and a new track is started while in...

Casual Listener

Very often when I'm driving I pass through areas with only Edge cell phone coverage. This is fine if the current track is playing since the complete track seems to be buffered well in advance. But if...

348 Views

0 replies

2 likes

  • 348 Views
  • 0 replies
  • 2 likes

Playback stops - Pressing play starts track but no sound

Ok. Scenario: * I got premium * I got this issue with synced tracks AND streaming tracks * A song "starts" (no sound) * Pressing pause resets the "track position" progress bar to 0:00 * Pressing play starts the track position progress bar but no soun...

Music Fan

Ok.   Scenario:  * I got premium  * I got this issue with synced tracks AND streaming tracks  * A song "starts" (no sound)  * Pressing pause resets the "track pos...

Hvornum

Music Fan

551 Views

1 replies

0 likes

  • 551 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Mobile Premium deleting offline songs at random while offline

Hi this issue has been identified before by abother person before.http://community.spotify.com/t5/Mobile-Android/Spotify-is-constantly-deleting-my-offline-tracks/td-p/116500I used the troubleshooting template and the issue did not go away. (http://co...

Regular

Hi this issue has been identified before by abother person before. http://community.spotify.com/t5/Mobile-Android/Spotify-is-constantly-deleting-my-offline-tracks/td-p/116500 I used the trouble...

ZarifH

Regular

14625 Views

3 replies

1 likes

  • 14625 Views
  • 3 replies
  • 1 likes

nothing will play

I'm new to spotify. Loved it, but today it said my free trial was over and I had to upgrade to premium for on demand mobile streaming. I have signed up for the unlimited package and also reinstalled the app, but am still unable to play anything, just...

Casual Listener

I'm new to spotify. Loved it, but today it said my free trial was over and I had to upgrade to premium for on demand mobile streaming. I have signed up for the unlimited package and also reinstalled ...

Marco

Community Legend

560 Views

4 replies

0 likes

  • 560 Views
  • 4 replies
  • 0 likes

Listening spotify offline on Android phone

Hello, I cannot listen spotify when I am offline on my phone. How can I still listen spotify while being offline on my android phone? Thanks

Newbie

Hello,    I cannot listen spotify when I am offline on my phone.  How can I still listen spotify while being offline on my android phone?    Thanks 

Richard

Community Legend

514 Views

1 replies

0 likes

  • 514 Views
  • 1 replies
  • 0 likes

nouvelles conditions générales Offline

bonjour, je lis depuis ce matin que vous changez les conditions d'utilisations pour supprimer l'achat en ligne de titres via spotify et supprimer aussi la syncronisation hors ligne. cela afin de faire uniquement du streaming. mon abonnement arrive a ...

Newbie

bonjour,   je lis depuis ce matin que vous changez les conditions d'utilisations pour supprimer l'achat en ligne de titres via spotify et supprimer aussi la syncronisation hors ligne. cela a...

Peter__

Community Legend

370 Views

1 replies

0 likes

  • 370 Views
  • 1 replies
  • 0 likes

Problem with mobiles with multiple internal memory cards (ie experia st21i)

I have 2 smartphones, one older, with a 4gb extra memory card, which I can save more than 500 songs on, and a new experia with 32gb extra memory, which only allows 200 songs to be downloaded offline. The problem is that the experia has 2 internal mem...

Regular

I have 2 smartphones, one older, with a 4gb extra memory card, which I can save more than 500 songs on, and a new experia with 32gb extra memory, which only allows 200 songs to be downloaded offline....

Sam

Spotify

616 Views

2 replies

0 likes

  • 616 Views
  • 2 replies
  • 0 likes

Does it cost money to "download" the spotify Lists in the mobile Phone?

Does it cost money to "download" the spotify Lists in the mobile Phone? Thank you very much, need to know.I'm just using the 30day trial of the premium version

Casual Listener

Does it cost money to "download" the spotify Lists in the mobile Phone?  Thank you very much, need to know. I'm just using the 30day trial of the premium version 🙂

Marco

Community Legend

35179 Views

1 replies

1 likes

  • 35179 Views
  • 1 replies
  • 1 likes

Undownload vs Unsubscribe

Hi Playlists I have created and downloaded I can undownload. Playlists I have downloaded that are not my own, I do not get the unload option, but unsubscribe. This on my android mobile. I do not want to unsubscribe, but just remove the download. Can ...

Casual Listener

Hi   Playlists I have created and downloaded I can undownload.   Playlists I have downloaded that are not my own, I do not get the unload option, but unsubscribe. This on my android...

602 Views

0 replies

0 likes

  • 602 Views
  • 0 replies
  • 0 likes

Can't play local files on Android (Galaxy S3) phone

Hi, I just signed up for Spotify with a trial Premium membership. Spotify on my Macbook imported all my local (iTunes) files, and it can play them well on the desktop. I downloaded the Spotify Android app, and synced a playlist of Spotify songs (i.e....

Newbie

Hi,   I just signed up for Spotify with a trial Premium membership.  Spotify on my Macbook imported all my local (iTunes) files, and it can play them well on the desktop.  I downlo...

391 Views

0 replies

0 likes

  • 391 Views
  • 0 replies
  • 0 likes