Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Is there a way to sync spotify files that I have made available offline on my PC, to an android phone locally, rather than having the phone download them again? I assumed this was what would happen when the FAQ says to connect the phone to the same w...
Is there a way to sync spotify files that I have made available offline on my PC, to an android phone locally, rather than having the phone download them again? I assumed this was wh...
Spotify Legend
323 Views
1 replies
0 likes
Description When upgrading a Phone OS (in my case, flashing a new ROM, but in other cases Ice Cream Sandiwch to JellyBean for example) Spotify fails to recognize the music files already downloaded on the phone. I can clearly see the files in the fold...
Description When upgrading a Phone OS (in my case, flashing a new ROM, but in other cases Ice Cream Sandiwch to JellyBean for example) Spotify fails to recognize the music files already downloaded ...
Casual Listener
833 Views
2 replies
1 likes
Yeah, it worked for a while but sinse the last update, sound will not play. Other apps handle perfectly fine on this phone. I pay good money for this. Fix it. Also, put up a phone number, you cowards.
Yeah, it worked for a while but sinse the last update, sound will not play. Other apps handle perfectly fine on this phone. I pay good money for this. Fix it. Also, put up a phone number, you cowards.
Community Legend
1580 Views
5 replies
0 likes
I uninstalled Spotify thinking it would clear all my downloaded playlists so that I could have more space on my phone. Now it won't install!! I've been trying to find a solution for two hours and I'm starting to get frustrated because I have to be so...
I uninstalled Spotify thinking it would clear all my downloaded playlists so that I could have more space on my phone. Now it won't install!! I've been trying to find a solution for two hours and I'm...
Spotify Star
8149 Views
12 replies
0 likes
Last week I noticed that an album of Dope DOD (Branded) was removed from Spotify. No problem, the tracks were deleted on my pc. But I noticed that my playlist on my phone had more songs then on my pc, and now I noticed that those Dope DOD songs are s...
Last week I noticed that an album of Dope DOD (Branded) was removed from Spotify. No problem, the tracks were deleted on my pc. But I noticed that my playlist on my phone had more songs then on my pc...
387 Views
0 replies
0 likes
I have add some music to a playlist, on my computer. But I cant see them on my mobile. I have synced my mobile with the computer. And I have even tried to re-install the app. Nothing works. What to do?
I have add some music to a playlist, on my computer. But I cant see them on my mobile. I have synced my mobile with the computer. And I have even tried to re-install the app. Nothing works. What to d...
Spotify Legend
336 Views
1 replies
0 likes
I have the premium sub... I created some playlists with the desktop app and all the tracks play fine, but on the mobile (android) app some won't play. This only seems to apply to tracks that have a greyed out artist and/or album. In some instances I ...
I have the premium sub... I created some playlists with the desktop app and all the tracks play fine, but on the mobile (android) app some won't play. This only seems to apply to tracks th...
Spotify
3473 Views
12 replies
0 likes
I joined up earlier tonight and now my spottily does not work on my android can someone help me please
I joined up earlier tonight and now my spottily does not work on my android can someone help me please
Not applicable
435 Views
3 replies
0 likes
I have been trying to import music 'local files' from mobile (all of which have been downloaded from youtube) onto spotify mobile,though as far as i can see the new layout doesnt allow this. Is there something im not noticing or is it physically impo...
I have been trying to import music 'local files' from mobile (all of which have been downloaded from youtube) onto spotify mobile,though as far as i can see the new layout doesnt allow this. Is there...
Community Legend
334 Views
1 replies
0 likes
Hi Guys, Once again starting up this forum. Downloaded the new Spotify App and it is absolutely draining my battery like never before? Doesnt matter if you force close it, still using 20%. Seeing as nobody from Spotify answered this question the last...
Hi Guys, Once again starting up this forum. Downloaded the new Spotify App and it is absolutely draining my battery like never before? Doesnt matter if you force close it, still u...
556 Views
0 replies
0 likes
I have spotify premium. when i try to login through the spotify app using my Facebook login, the app starts going through this screen refresh/loading loop and never loads. i have tried uninstalling/ re-installing several times and this did not fix th...
I have spotify premium. when i try to login through the spotify app using my Facebook login, the app starts going through this screen refresh/loading loop and never loads. i have tried uninstalling/ ...
Not applicable
774 Views
9 replies
0 likes
When I listen to music on my tablet in my house, my tracks are scrobbled to last.fm. However, when I take it in the car listen, those tracks remain unscrobbled. Why don't the tracks I listen to while on the road get scrobbled when I return home and a...
When I listen to music on my tablet in my house, my tracks are scrobbled to last.fm. However, when I take it in the car listen, those tracks remain unscrobbled. Why don't the tracks I lis...
331 Views
0 replies
0 likes
If I undownload a playlist, no memory is freed up on my phone. I then download it again and the memory has increased. Apologies if this is a known problem but help appreciated. Cheers p.s. Latest version of spotify, Galaxy s3
If I undownload a playlist, no memory is freed up on my phone. I then download it again and the memory has increased. Apologies if this is a known problem but help appreciated. ...
Casual Listener
654 Views
3 replies
0 likes
I cant get no tools like spotity,google chrome,windows or anything to download.does anyone no what iam doin wrong?
I cant get no tools like spotity,google chrome,windows or anything to download.does anyone no what iam doin wrong?
Community Legend
302 Views
1 replies
0 likes
Hello. I'm French so sorry for my french english... I can synchronize my playlist from my spotify account to my android mobile. I would like to know if it's possible to do the same but in the opposite direction. I explain me, i have made some search ...
Hello. I'm French so sorry for my french english... I can synchronize my playlist from my spotify account to my android mobile. I would like to know if it's possible to do the same but i...
Not applicable
435 Views
3 replies
0 likes
I don't have anything illuminating to say that hasnt already been extensively covered here or on 'get satisfaction' , but after several years (I'm not sure how many exactly) of suffering with every version of the app on several different phones I've ...
I don't have anything illuminating to say that hasnt already been extensively covered here or on 'get satisfaction' , but after several years (I'm not sure how many exactly) of suffering with every v...
473 Views
0 replies
0 likes
There are some songs or even albums that are not available on Spotify, if you live in Germany. "Reckless & Relentless" by Asking Alexandria is one of these albums. But I can import my PC's local data into Spotify and listen to those songs on my PC. T...
There are some songs or even albums that are not available on Spotify, if you live in Germany. "Reckless & Relentless" by Asking Alexandria is one of these albums. But I can import my PC's local ...
Community Legend
435 Views
1 replies
1 likes
I have ben using spotify for a while now, and i used to be able to transfer my mp3s to my phone and spotify found my local files. Lately spotify havent found my files and ask me to download playlist. I do not have the fles on my computer anymore, but...
I have ben using spotify for a while now, and i used to be able to transfer my mp3s to my phone and spotify found my local files. Lately spotify havent found my files and ask me to download playlist....
667 Views
0 replies
0 likes
Laying in bed trying to fall asleep, and for the fourth time a song I like has just come on that I didn't have in a playlist, now ill have to get up even though I know it will slow the progress of my sleep. This would be made sooooo much easier if I ...
Laying in bed trying to fall asleep, and for the fourth time a song I like has just come on that I didn't have in a playlist, now ill have to get up even though I know it will slow the progress of my...
Community Legend
508 Views
2 replies
1 likes
Hejsan! Någon som kan hjälpa mig eller komma med "tips" I Torsdags förra veckan så strulade min mobil sony ericsson xperia. Så jag loggade ut från spotify. Sen efter det så har den blivit helt knäpp. Alla mina spellistor är borta och säger att det in...
Hejsan! Någon som kan hjälpa mig eller komma med "tips" 🙂 I Torsdags förra veckan så strulade min mobil sony ericsson xperia. Så jag loggade ut från spotify. Sen efter det så har den blivit helt knä...
Community Legend
401 Views
1 replies
0 likes
