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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

Get help for your Android mobile or tablet

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • Mad4music
  • Visitor
  • 33134 Views
  • 62 replies
  • 25 likes
  • 33134 Views
  • 62 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 872885 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 872885 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25259 Views
  • 3 replies
  • 0 likes
  • 25259 Views
  • 3 replies
  • 0 likes

Starred playlist never opens, see screenshot

When I tap the cell, nothing happens at all. Same for a long press. When I tap the corner arrow, the cell begins to expand as it does for other playlists throughout the app, but stops after a moment and all I get is what's in the screenshot below, th...

  • Casual Listener
  • When I tap the cell, nothing happens at all. Same for a long press. When I tap the corner arrow, the cell begins to expand as it does for other playlists throughout the app, but stops after a moment ...
  • FrederikWinther
  • Casual Listener
  • 1121 Views
  • 4 replies
  • 0 likes
  • 1121 Views
  • 4 replies
  • 0 likes

Dear Spotify, I (WE) need solutions: Playlist is not downloading / stuck in the middle of it

Dear Spotify, This is really frustrating. I made a nice "on-the-walk"-Playlist and can't download it. At first It won't download. Then I read in some Topics and Threads about it and reinstall the app as you commended. Then I want to download a big on...

  • Casual Listener
  • Dear Spotify,   This is really frustrating. I made a nice "on-the-walk"-Playlist and can't download it. At first It won't download. Then I read in some Topics and Threads about it and rein...
  • 251 Views
  • 0 replies
  • 0 likes
  • 251 Views
  • 0 replies
  • 0 likes

Solved!! Mobile App cuts out after 20 minutes (only stream, offline still works)

I bought a premium subscription a short while ago to replace Pandora and my mp3 SD card in phone (galazyS3). Everything works great, except after i stream music onto my phone while driving. After 15-20 minutes, no matter what, every time, it cuts out...

  • Casual Listener
  • I bought a premium subscription a short while ago to replace Pandora and my mp3 SD card in phone (galazyS3).  Everything works great, except after i stream music onto my phone while driving.&nbs...
  • DjDeso
  • Casual Listener
  • 1005 Views
  • 6 replies
  • 0 likes
  • 1005 Views
  • 6 replies
  • 0 likes

Improving stations screen glitches

Whenever I press thumbs up or down the screen that comes up and says "improving station" glitches and flickers all over. I'm using TG's CM7 on my Motorola Triumph.

  • Newbie
  • Whenever I press thumbs up or down the screen that comes up and says "improving station" glitches and flickers all over.    I'm using TG's CM7 on my Motorola Triumph.
  • licenced
  • Community Legend
  • 829 Views
  • 1 replies
  • 0 likes
  • 829 Views
  • 1 replies
  • 0 likes

Extremely slow Sync on Android

Has anyone found a resolution to the 'Slow Sync' problem? I've found countless forum posts on the topic, but nobody has found a fix (and there's been no official comment from Spotify). I've been testing against another popular competing music service...

  • Newbie
  • Has anyone found a resolution to the 'Slow Sync' problem? I've found countless forum posts on the topic, but nobody has found a fix (and there's been no official comment from Spotify).   I'v...
  • licenced
  • Community Legend
  • 1006 Views
  • 2 replies
  • 0 likes
  • 1006 Views
  • 2 replies
  • 0 likes

Installation on the second android device of spotify stops spotify from playing any music

Hi, Since I got my tablet, and I installed spotify on it. Spotify works great on my tablet but stops playing any music (offline or online playlists or searches) on my android phone (no it's not muted and audio works for other applications). It still ...

  • Casual Listener
  • Hi,      Since I got my tablet, and I installed spotify on it. Spotify works great on my tablet but stops playing any music (offline or online playlists or searches) on my android ...
  • kelam86
  • Casual Listener
  • 267 Views
  • 3 replies
  • 0 likes
  • 267 Views
  • 3 replies
  • 0 likes

Error on charge my playlist.

Hello, I've got spotify on my android. When I use spotify off line there are some playslist that no appear on my phone. But when i use spotify on line there's no problem. Can anybody help me. PD I've 12 playlist downloaded on my android. Is there a l...

  • Newbie
  • Hello, I've got spotify on my android. When I use spotify off line there are some playslist that no appear on my phone. But when i use spotify on line there's no problem.   Can anybody help ...
  • 229 Views
  • 0 replies
  • 0 likes
  • 229 Views
  • 0 replies
  • 0 likes

Spotify stops and I get a black screen and a message that Spotify been stopped

I run Spotify premium on a Galaxy S2 4.0.4. Last week I cloud not get Spotify working. I get to the play list page and then Spotify freeze and the screen turns black. Then I got a message that Spotify been stopped. I have cleared all data and uninsta...

  • Casual Listener
  • I run Spotify premium on a Galaxy S2 4.0.4. Last week I cloud not get Spotify working. I get to the play list page and then Spotify freeze and the screen turns black. Then I got a message that Spotif...
  • 493 Views
  • 0 replies
  • 0 likes
  • 493 Views
  • 0 replies
  • 0 likes

Solved!! Ready to cancel my subscription - Unable to sync music from home computer to Evo

I have only been able to sync music to my phone a few times. I now have music pending and nothing is syncing to my phone. I bought an Sd card for more storage ,as that was the problem at first. It is very frustrating that I am paying for a service bu...

  • Casual Listener
  • I have only been able to sync music to my phone a few times. I now have music pending and nothing is syncing to my phone. I bought an Sd card for more storage ,as that was the problem at first. It is...
  • Ang6107
  • Casual Listener
  • 1169 Views
  • 3 replies
  • 0 likes
  • 1169 Views
  • 3 replies
  • 0 likes

Spotify on PC doesnt find my Android

Hello. When i try to sync my phone on the computer with spotify, spotify cant find my phone. Its an LG Optimus 3D FYI.Now, im not trying to sync my playlists, but my local files. I have the latest version, my PC is on a Wire and my phone is on Wirele...

  • Newbie
  • Hello.   When i try to sync my phone on the computer with spotify, spotify cant find my phone. Its an LG Optimus 3D FYI. Now, im not trying to sync my playlists, but my local files. I have ...
  • Goodman
  • Spotify Legend
  • 1786 Views
  • 7 replies
  • 0 likes
  • 1786 Views
  • 7 replies
  • 0 likes

Spotify won't stream to Last.FM

Hi, I have installed Spotify on my new Samsung Galaxy S3 and my question is now why it won't stream to my Last.Fm page? It keeps saying that 'authentication failed' because of wrong username or password but I have checked and edited it 10 times now a...

  • Casual Listener
  • Hi,   I have installed Spotify on my new Samsung Galaxy S3 and my question is now why it won't stream to my Last.Fm page? It keeps saying that 'authentication failed' because of wrong user...
  • licenced
  • Community Legend
  • 448 Views
  • 2 replies
  • 0 likes
  • 448 Views
  • 2 replies
  • 0 likes

no sound at all for my htc hero s

Hi everyone, Just having some poblems with spotify...ive installed, removed, reinstalled, changed my streaming use extreme actually i tried all three settings.... ive taken out the battery and it doesnt matter if its the first song or not i have abso...

  • Casual Listener
  • Hi everyone, Just having some poblems with spotify...ive installed, removed, reinstalled, changed my streaming use extreme actually i tried all three settings.... ive taken out the battery and it d...
  • solarryis
  • Casual Listener
  • 615 Views
  • 2 replies
  • 0 likes
  • 615 Views
  • 2 replies
  • 0 likes

android (samsung galaxy siii) won't go past login screen

Hi, I am a spotify premium user and I uninstalled spotify on my android as it was permanently offline. when i reinstalled i can't login at all. I have searched for fixes and have tried checking for a space after my user name (there isn't one) and dow...

  • Casual Listener
  • Hi,   I am a spotify premium user and I uninstalled spotify on my android as it was permanently offline. when i reinstalled i can't login at all.   I have searched for fixes and&nbs...
  • David
  • Spotify Legend
  • 3193 Views
  • 9 replies
  • 0 likes
  • 3193 Views
  • 9 replies
  • 0 likes

The Android app is TERRIBLE!!!

Dear Spotify staff, I hope you noticed, but the Android app is extremely buggy and terrible in terms of settings and such, the iPhone app seems to be way better... My question is; can we see a update in the near future that solves all these bugs and ...

  • Regular
  • Dear Spotify staff,   I hope you noticed, but the Android app is extremely buggy and terrible in terms of settings and such, the iPhone app seems to be way better...   My question is; c...
  • neo-x
  • Community Legend
  • 1197 Views
  • 3 replies
  • 3 likes
  • 1197 Views
  • 3 replies
  • 3 likes

Solved!! Spotify will not open

I have a Motorola RAZR and I have had Spotify on it for 5-6 months with no issues. Now when I try to open it, I get a white screen that says Spotify on the top and has the little menu button on the top left corner, but it does nothing whe you push it...

  • Casual Listener
  • I have a Motorola RAZR and I have had Spotify on it for 5-6 months with no issues. Now when I try to open it, I get a white screen that says Spotify on the top and has the little menu button on the t...
  • neo-x
  • Community Legend
  • 1442 Views
  • 3 replies
  • 0 likes
  • 1442 Views
  • 3 replies
  • 0 likes

**** Android app users, take action! -- here's how... ****

Everyone who is frustrated with the Spotify Android app, due either to its utter lack of quality or its utter lack of support, please consider taking the following two actions: 1.) File a report with the Better Business Bureau -- many reports have al...

  • Roadie
  • Everyone who is frustrated with the Spotify Android app, due either to its utter lack of quality or its utter lack of support, please consider taking the following two actions:   1.) File a ...
  • neo-x
  • Community Legend
  • 1904 Views
  • 37 replies
  • 0 likes
  • 1904 Views
  • 37 replies
  • 0 likes

Solved!! Transfer offline playlist from one android device to another?

Hi! I have bought a Dynavin system in my car with android. I have downloaded spotify, but I have some problems. My 3G modem is really bad, so I cant download offline playlist from it. And Wifi won't work. Therefore I was wondering if it's possible to...

  • Casual Listener
  • Hi!   I have bought a Dynavin system in my car with android. I have downloaded spotify, but I have some problems. My 3G modem is really bad, so I cant download offline playlist from it. And ...
  • NarreN92
  • Casual Listener
  • 2171 Views
  • 2 replies
  • 0 likes
  • 2171 Views
  • 2 replies
  • 0 likes

Solved!! Login issue.

Hello, I recently got spotify premium on my spotify account and tried to use it on my phone but I can't login!I got my spotify account using my facebook and therefor never got to choose a username. I can't login in using my email on my cell and I can...

  • Casual Listener
  • Hello, I recently got spotify premium on my spotify account and tried to use it on my phone but I can't login! I got my spotify account using my facebook and therefor never got to choose a usernam...
  • miltonc
  • Casual Listener
  • 1691 Views
  • 4 replies
  • 0 likes
  • 1691 Views
  • 4 replies
  • 0 likes

I CANT REMOVE STARRED TRACKS FROM MY MOBILE!!

help! Igot a song stuck on my starred playlist on my mobile (sgs3). The song does not show on the star playlist on my computer, only on my phone. If i try to unstar the song i does'nt disapeer. It just stays there and after a couple of seconds its st...

  • Newbie
  • help! Igot a song stuck on my starred playlist on my mobile (sgs3). The song does not show on the star playlist on my computer, only on my phone. If i try to unstar the song i does'nt disapeer. It ...
  • 597 Views
  • 0 replies
  • 1 likes
  • 597 Views
  • 0 replies
  • 1 likes

spotify starts on a white screen

The last version of spotify presents a white screen when start in my Galaxy Y Pro. Using version 0.4.07 all works ok. I tried uninstalling, rebooting, deleting spotify stuff in SD Card, reinstalling... but continue not working. Somebody has another s...

  • Newbie
  • The last version of spotify presents a white screen when start in my Galaxy Y Pro. Using version 0.4.07 all works ok. I tried uninstalling, rebooting, deleting spotify stuff in SD Card, reinstalling....
  • NarreN92
  • Casual Listener
  • 1161 Views
  • 1 replies
  • 0 likes
  • 1161 Views
  • 1 replies
  • 0 likes