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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35985 Views
  • 64 replies
  • 25 likes
  • 35985 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874114 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874114 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Will we ever get a decent working app for Android?

After using Spotify I unsuscribed for about two years and when I came back Spotify still lacked basic functionality. Why can't we get sorting in playlists or just a sorted playlist? It should not take 2 minutes to find a song in my playlist because t...

  • Casual Listener
  • After using Spotify I unsuscribed for about two years and when I came back Spotify still lacked basic functionality.   Why can't we get sorting in playlists or just a sorted playlist? It sho...
  • bonno
  • Casual Listener
  • 419 Views
  • 4 replies
  • 0 likes
  • 419 Views
  • 4 replies
  • 0 likes

Spotify for mobile

I have been trying to import music 'local files' from mobile (all of which have been downloaded from youtube) onto spotify mobile,though as far as i can see the new layout doesnt allow this. Is there something im not noticing or is it physically impo...

  • Newbie
  • I have been trying to import music 'local files' from mobile (all of which have been downloaded from youtube) onto spotify mobile,though as far as i can see the new layout doesnt allow this. Is there...
  • licenced
  • Community Legend
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

trouble downloading

when I add an album to a playlist and click download, more often than not, I get the green circle with the arrow pointing down that appears immediately, but nothing is downloading at all. any help?

  • Regular
  • when I add an album to a playlist and click download, more often than not, I get the green circle with the arrow pointing down that appears immediately, but nothing is downloading at all.  any h...
  • kw867233
  • Regular
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Different database for Android ????

Facts:- 1) I'm old and not too bright and have terrrible taste in music 2) Have Spotify Premium on Desktop and OK with that 3) Now loaded Android onto my Nexus 7 - I agree that it is fairly basic and the "no local files" is a pain BUT Is there a diff...

  • Casual Listener
  • Facts:-   1) I'm old and not too bright and have terrrible taste in music   2) Have Spotify Premium on Desktop and OK with that   3) Now loaded Android onto my Nexus 7 - I ...
  • MikeHadley
  • Casual Listener
  • 341 Views
  • 5 replies
  • 0 likes
  • 341 Views
  • 5 replies
  • 0 likes

Sync files to phone locally?

Is there a way to sync spotify files that I have made available offline on my PC, to an android phone locally, rather than having the phone download them again? I assumed this was what would happen when the FAQ says to connect the phone to the same w...

  • Newbie
  • Is there a way to sync spotify files that I have made available offline on my PC,  to an android phone locally, rather than having the phone download them again?   I assumed this was wh...
  • David
  • Spotify Legend
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Solved!! Facebook login - Loading screen

Hi, Im new to spotify premium + spotify in general. Its working fine on my Macbook, but i tried to use it on my Samsung S3 and it keeps spazzing out when i click on log-in using facebook. The loading circle comes up in front of a white screen with a ...

  • Casual Listener
  • Hi,   Im new to spotify premium + spotify in general. Its working fine on my Macbook, but i tried to use it on my Samsung S3 and it keeps spazzing out when i click on log-in using facebook. ...
  • staaloe
  • Newbie
  • 1891 Views
  • 6 replies
  • 0 likes
  • 1891 Views
  • 6 replies
  • 0 likes

Upgrade of spottily

I joined up earlier tonight and now my spottily does not work on my android can someone help me please

  • Casual Listener
  • I joined up earlier tonight and now my spottily does not work on my android can someone help me please
  • user-removed
  • Not applicable
  • 330 Views
  • 3 replies
  • 0 likes
  • 330 Views
  • 3 replies
  • 0 likes

Unable to delete tracks on my cellphone

Last week I noticed that an album of Dope DOD (Branded) was removed from Spotify. No problem, the tracks were deleted on my pc. But I noticed that my playlist on my phone had more songs then on my pc, and now I noticed that those Dope DOD songs are s...

  • Casual Listener
  • Last week I noticed that an album of Dope DOD (Branded) was removed from Spotify. No problem, the tracks were deleted on my pc. But I noticed that my playlist on my phone had more songs then on my pc...
  • 322 Views
  • 0 replies
  • 0 likes
  • 322 Views
  • 0 replies
  • 0 likes

Adding music on playlist but i cant se them on my mobile

I have add some music to a playlist, on my computer. But I cant see them on my mobile. I have synced my mobile with the computer. And I have even tried to re-install the app. Nothing works. What to do?

  • Casual Listener
  • I have add some music to a playlist, on my computer. But I cant see them on my mobile. I have synced my mobile with the computer. And I have even tried to re-install the app. Nothing works. What to d...
  • David
  • Spotify Legend
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

APP

My Spotify hav worked for a long time, but now when I try to start the app, I only get a grey screen! Nothing happens, more than the phone shuts down after a while. What to do?

  • Casual Listener
  • My Spotify hav worked for a long time, but now when I try to start the app, I only get a grey screen! Nothing happens, more than the phone shuts down after a while. What to do?  
  • 1999
  • Casual Listener
  • 271 Views
  • 2 replies
  • 0 likes
  • 271 Views
  • 2 replies
  • 0 likes

Bidirectional Sync

Hello. I'm French so sorry for my french english... I can synchronize my playlist from my spotify account to my android mobile. I would like to know if it's possible to do the same but in the opposite direction. I explain me, i have made some search ...

  • Casual Listener
  • Hello. I'm French so sorry for my french english...   I can synchronize my playlist from my spotify account to my android mobile. I would like to know if it's possible to do the same but i...
  • user-removed
  • Not applicable
  • 282 Views
  • 3 replies
  • 0 likes
  • 282 Views
  • 3 replies
  • 0 likes

Battery Drain

Hi Guys, Once again starting up this forum. Downloaded the new Spotify App and it is absolutely draining my battery like never before? Doesnt matter if you force close it, still using 20%. Seeing as nobody from Spotify answered this question the last...

  • Newbie
  •   Hi Guys,   Once again starting up this forum. Downloaded the new Spotify App and it is absolutely draining my battery like never before? Doesnt matter if you force close it, still u...
  • 425 Views
  • 0 replies
  • 0 likes
  • 425 Views
  • 0 replies
  • 0 likes

Logging in through facebook on mobile

I have spotify premium. when i try to login through the spotify app using my Facebook login, the app starts going through this screen refresh/loading loop and never loads. i have tried uninstalling/ re-installing several times and this did not fix th...

  • Regular
  • I have spotify premium. when i try to login through the spotify app using my Facebook login, the app starts going through this screen refresh/loading loop and never loads. i have tried uninstalling/ ...
  • user-removed
  • Not applicable
  • 587 Views
  • 9 replies
  • 0 likes
  • 587 Views
  • 9 replies
  • 0 likes

my android tablet is driven me nuts...HELP!!!

I cant get no tools like spotity,google chrome,windows or anything to download.does anyone no what iam doin wrong?

  • Newbie
  • I cant get no tools like spotity,google chrome,windows or anything to download.does anyone no what iam doin wrong?
  • licenced
  • Community Legend
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Nothing works in New App. Premium Account Now Useless

I have used spotify for about 6 months now, on a premium membership with no issues. My Droid recently auo updated to the new version of Spotify ("Version .5.0.xx") and now almost nothing works. My Specs - Running GAlaxy Nexus with Android Version 4.0...

Screenshot_2012-06-14-09-28-14.png Screenshot_2012-06-14-09-27-44.png Screenshot_2012-06-14-09-27-17.png Sample Playlist once I click on it
  • Regular
  • I have used spotify for about 6 months now, on a premium membership with no issues.  My Droid recently auo updated to the new version of Spotify ("Version .5.0.xx") and now almost nothing works....
  • davemynch
  • Casual Listener
  • 1599 Views
  • 18 replies
  • 0 likes
  • 1599 Views
  • 18 replies
  • 0 likes

Solved!! Cant hear music!

Hi, I have a premium account and I can't listen to streamed music! It stopped working some time ago. My local files play just fine. I have a Galaxy Note. All I see is the play slider going foward. My volume is on max. I have tried to reinstall spotif...

  • Casual Listener
  • Hi,   I have a premium account and I can't listen to streamed music! It stopped working some time ago. My local files play just fine. I have a Galaxy Note. All I see is the play slid...
  • MiniTurtle
  • Casual Listener
  • 3896 Views
  • 3 replies
  • 0 likes
  • 3896 Views
  • 3 replies
  • 0 likes

Scrobbling problem with Android Tablet

When I listen to music on my tablet in my house, my tracks are scrobbled to last.fm. However, when I take it in the car listen, those tracks remain unscrobbled. Why don't the tracks I listen to while on the road get scrobbled when I return home and a...

  • Regular
  • When I listen to music on my tablet in my house, my tracks are scrobbled to last.fm.  However, when I take it in the car listen, those tracks remain unscrobbled.  Why don't the tracks I lis...
  • 247 Views
  • 0 replies
  • 0 likes
  • 247 Views
  • 0 replies
  • 0 likes

Solved!! Too big screen for Android Spotify?

Hey, I'm new to this Android new app for Spotify. I have Android 2.3.6 and Motorola RAZR MAXX with 4.3 screen. However in every picture on internet I see Spotify like this - very sweet. Picture from Google. However I see in my phone after Settings wh...

spotify-tray.jpg
  • Visitor
  • Hey,   I'm new to this Android new app for Spotify. I have Android 2.3.6 and Motorola RAZR MAXX with 4.3 screen. However in every picture on internet I see Spotify like this - very sweet. ...
  • user-removed
  • Not applicable
  • 1886 Views
  • 27 replies
  • 0 likes
  • 1886 Views
  • 27 replies
  • 0 likes

Random sound issue with Samsung Galaxy Tab 8.9

Hi there, Receltly I bought a Samsung galaxy tab 8.9 (running android 3.2), and installed Spotify on it. For unknown reason, sometimes, the sound just stops working. The song continue to play, but spotify acts as muted. When going to other sound func...

  • Regular
  • Hi there,   Receltly I bought a Samsung galaxy tab 8.9 (running android 3.2), and installed Spotify on it. For unknown reason, sometimes, the sound just stops working. The song continue to...
  • arsthan
  • Regular
  • 1845 Views
  • 6 replies
  • 0 likes
  • 1845 Views
  • 6 replies
  • 0 likes

Local data not available on my phone

There are some songs or even albums that are not available on Spotify, if you live in Germany. "Reckless & Relentless" by Asking Alexandria is one of these albums. But I can import my PC's local data into Spotify and listen to those songs on my PC. T...

  • Newbie
  • There are some songs or even albums that are not available on Spotify, if you live in Germany. "Reckless & Relentless" by Asking Alexandria is one of these albums. But I can import my PC's local ...
  • licenced
  • Community Legend
  • 310 Views
  • 1 replies
  • 1 likes
  • 310 Views
  • 1 replies
  • 1 likes