Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35204 Views
  • 64 replies
  • 25 likes
  • 35204 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 873703 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 873703 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25487 Views
  • 3 replies
  • 0 likes
  • 25487 Views
  • 3 replies
  • 0 likes

APP

My Spotify hav worked for a long time, but now when I try to start the app, I only get a grey screen! Nothing happens, more than the phone shuts down after a while. What to do?

  • Casual Listener
  • My Spotify hav worked for a long time, but now when I try to start the app, I only get a grey screen! Nothing happens, more than the phone shuts down after a while. What to do?  
  • 1999
  • Casual Listener
  • 269 Views
  • 2 replies
  • 0 likes
  • 269 Views
  • 2 replies
  • 0 likes

Bidirectional Sync

Hello. I'm French so sorry for my french english... I can synchronize my playlist from my spotify account to my android mobile. I would like to know if it's possible to do the same but in the opposite direction. I explain me, i have made some search ...

  • Casual Listener
  • Hello. I'm French so sorry for my french english...   I can synchronize my playlist from my spotify account to my android mobile. I would like to know if it's possible to do the same but i...
  • user-removed
  • Not applicable
  • 282 Views
  • 3 replies
  • 0 likes
  • 282 Views
  • 3 replies
  • 0 likes

Battery Drain

Hi Guys, Once again starting up this forum. Downloaded the new Spotify App and it is absolutely draining my battery like never before? Doesnt matter if you force close it, still using 20%. Seeing as nobody from Spotify answered this question the last...

  • Newbie
  •   Hi Guys,   Once again starting up this forum. Downloaded the new Spotify App and it is absolutely draining my battery like never before? Doesnt matter if you force close it, still u...
  • 424 Views
  • 0 replies
  • 0 likes
  • 424 Views
  • 0 replies
  • 0 likes

Logging in through facebook on mobile

I have spotify premium. when i try to login through the spotify app using my Facebook login, the app starts going through this screen refresh/loading loop and never loads. i have tried uninstalling/ re-installing several times and this did not fix th...

  • Regular
  • I have spotify premium. when i try to login through the spotify app using my Facebook login, the app starts going through this screen refresh/loading loop and never loads. i have tried uninstalling/ ...
  • user-removed
  • Not applicable
  • 587 Views
  • 9 replies
  • 0 likes
  • 587 Views
  • 9 replies
  • 0 likes

my android tablet is driven me nuts...HELP!!!

I cant get no tools like spotity,google chrome,windows or anything to download.does anyone no what iam doin wrong?

  • Newbie
  • I cant get no tools like spotity,google chrome,windows or anything to download.does anyone no what iam doin wrong?
  • licenced
  • Community Legend
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Nothing works in New App. Premium Account Now Useless

I have used spotify for about 6 months now, on a premium membership with no issues. My Droid recently auo updated to the new version of Spotify ("Version .5.0.xx") and now almost nothing works. My Specs - Running GAlaxy Nexus with Android Version 4.0...

Screenshot_2012-06-14-09-28-14.png Screenshot_2012-06-14-09-27-44.png Screenshot_2012-06-14-09-27-17.png Sample Playlist once I click on it
  • Regular
  • I have used spotify for about 6 months now, on a premium membership with no issues.  My Droid recently auo updated to the new version of Spotify ("Version .5.0.xx") and now almost nothing works....
  • davemynch
  • Casual Listener
  • 1595 Views
  • 18 replies
  • 0 likes
  • 1595 Views
  • 18 replies
  • 0 likes

Solved!! Cant hear music!

Hi, I have a premium account and I can't listen to streamed music! It stopped working some time ago. My local files play just fine. I have a Galaxy Note. All I see is the play slider going foward. My volume is on max. I have tried to reinstall spotif...

  • Casual Listener
  • Hi,   I have a premium account and I can't listen to streamed music! It stopped working some time ago. My local files play just fine. I have a Galaxy Note. All I see is the play slid...
  • MiniTurtle
  • Casual Listener
  • 3889 Views
  • 3 replies
  • 0 likes
  • 3889 Views
  • 3 replies
  • 0 likes

Scrobbling problem with Android Tablet

When I listen to music on my tablet in my house, my tracks are scrobbled to last.fm. However, when I take it in the car listen, those tracks remain unscrobbled. Why don't the tracks I listen to while on the road get scrobbled when I return home and a...

  • Regular
  • When I listen to music on my tablet in my house, my tracks are scrobbled to last.fm.  However, when I take it in the car listen, those tracks remain unscrobbled.  Why don't the tracks I lis...
  • 245 Views
  • 0 replies
  • 0 likes
  • 245 Views
  • 0 replies
  • 0 likes

Solved!! Too big screen for Android Spotify?

Hey, I'm new to this Android new app for Spotify. I have Android 2.3.6 and Motorola RAZR MAXX with 4.3 screen. However in every picture on internet I see Spotify like this - very sweet. Picture from Google. However I see in my phone after Settings wh...

spotify-tray.jpg
  • Visitor
  • Hey,   I'm new to this Android new app for Spotify. I have Android 2.3.6 and Motorola RAZR MAXX with 4.3 screen. However in every picture on internet I see Spotify like this - very sweet. ...
  • user-removed
  • Not applicable
  • 1880 Views
  • 27 replies
  • 0 likes
  • 1880 Views
  • 27 replies
  • 0 likes

Random sound issue with Samsung Galaxy Tab 8.9

Hi there, Receltly I bought a Samsung galaxy tab 8.9 (running android 3.2), and installed Spotify on it. For unknown reason, sometimes, the sound just stops working. The song continue to play, but spotify acts as muted. When going to other sound func...

  • Regular
  • Hi there,   Receltly I bought a Samsung galaxy tab 8.9 (running android 3.2), and installed Spotify on it. For unknown reason, sometimes, the sound just stops working. The song continue to...
  • arsthan
  • Regular
  • 1844 Views
  • 6 replies
  • 0 likes
  • 1844 Views
  • 6 replies
  • 0 likes

Local data not available on my phone

There are some songs or even albums that are not available on Spotify, if you live in Germany. "Reckless & Relentless" by Asking Alexandria is one of these albums. But I can import my PC's local data into Spotify and listen to those songs on my PC. T...

  • Newbie
  • There are some songs or even albums that are not available on Spotify, if you live in Germany. "Reckless & Relentless" by Asking Alexandria is one of these albums. But I can import my PC's local ...
  • licenced
  • Community Legend
  • 310 Views
  • 1 replies
  • 1 likes
  • 310 Views
  • 1 replies
  • 1 likes

Sync playing with phone and Pc please?

Laying in bed trying to fall asleep, and for the fourth time a song I like has just come on that I didn't have in a playlist, now ill have to get up even though I know it will slow the progress of my sleep. This would be made sooooo much easier if I ...

  • Newbie
  • Laying in bed trying to fall asleep, and for the fourth time a song I like has just come on that I didn't have in a playlist, now ill have to get up even though I know it will slow the progress of my...
  • licenced
  • Community Legend
  • 360 Views
  • 2 replies
  • 1 likes
  • 360 Views
  • 2 replies
  • 1 likes

noll

Hejsan! Någon som kan hjälpa mig eller komma med "tips" I Torsdags förra veckan så strulade min mobil sony ericsson xperia. Så jag loggade ut från spotify. Sen efter det så har den blivit helt knäpp. Alla mina spellistor är borta och säger att det in...

  • Newbie
  • Hejsan! Någon som kan hjälpa mig eller komma med "tips" 🙂 I Torsdags förra veckan så strulade min mobil sony ericsson xperia. Så jag loggade ut från spotify. Sen efter det så har den blivit helt knä...
  • licenced
  • Community Legend
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

I've decided - after several frustrating years - to give up on Spotify for Android

I don't have anything illuminating to say that hasnt already been extensively covered here or on 'get satisfaction' , but after several years (I'm not sure how many exactly) of suffering with every version of the app on several different phones I've ...

  • Casual Listener
  • I don't have anything illuminating to say that hasnt already been extensively covered here or on 'get satisfaction' , but after several years (I'm not sure how many exactly) of suffering with every v...
  • 340 Views
  • 0 replies
  • 0 likes
  • 340 Views
  • 0 replies
  • 0 likes

Android phone not showing up under Devices on spotify PC despite being connected to the same wifi

Android phone not showing up under Devices on spotify PC despite being connected to the same wifi. The only reply i got from support was to connect my pc to the wifi wirelessly. Now that is impossible. I am on a desktop and the only way to connect is...

  • Music Fan
  • Android phone not showing up under Devices on spotify PC despite being connected to the same wifi.    The only reply i got from support was to connect my pc to the wifi wirelessly. Now th...
  • 1rm
  • Music Fan
  • 5040 Views
  • 2 replies
  • 0 likes
  • 5040 Views
  • 2 replies
  • 0 likes

why can't spotify find my local files anymore?

I have ben using spotify for a while now, and i used to be able to transfer my mp3s to my phone and spotify found my local files. Lately spotify havent found my files and ask me to download playlist. I do not have the fles on my computer anymore, but...

  • Casual Listener
  • I have ben using spotify for a while now, and i used to be able to transfer my mp3s to my phone and spotify found my local files. Lately spotify havent found my files and ask me to download playlist....
  • 582 Views
  • 0 replies
  • 0 likes
  • 582 Views
  • 0 replies
  • 0 likes

Purchasing Spotify

Spotify will not let me purchase its unlimited edition on my HTC My Touch. It keeps taking me in circles. It says my phone's compatible. What do I do?

  • Newbie
  • Spotify will not let me purchase its unlimited edition on my HTC My Touch. It keeps taking me in circles. It says my phone's compatible. What do I do?
  • user-removed
  • Not applicable
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

No organization/search function in 'starred' songs

I find it to be a pick problem that I can't search or in any ways organize the 'starred' songs on the mobile app. I listen to music almost exclusively from songs that I have starred, so finding them again later on the go can be a pain. Also, the fact...

  • Visitor
  • I find it to be a pick problem that I can't search or in any ways organize the 'starred' songs on the mobile app.  I listen to music almost exclusively from songs that I have starred, so finding...
  • 432 Views
  • 0 replies
  • 6 likes
  • 432 Views
  • 0 replies
  • 6 likes

Missing Feature - ETA please Spotify

"View entire Library and hence to start playback of all tracks" Can Spotify provide an ETA on this feature? I'm now paying for something I'm not using Anyone here know who I can speak with to get an answer about this - it's making the difference betw...

  • Casual Listener
  • "View entire Library and hence to start playback of all tracks"   Can Spotify provide an ETA on this feature? I'm now paying for something I'm not using   Anyone here know who I can...
  • denism
  • Regular
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

Currently playing song notification bug

when playing song and the next song starts playing the new notitfication will show the last song that was playing but if you pull down the notitifcation tray it shows correct song!

  • Music Fan
  • when playing song and the next song starts playing the new notitfication will show the last song that was playing but if you pull down the notitifcation tray it shows correct song!
  • cr0w5t3r
  • Regular
  • 1128 Views
  • 7 replies
  • 0 likes
  • 1128 Views
  • 7 replies
  • 0 likes