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Downloads are cancelled on Galaxy Note

Solved!

Downloads are cancelled on Galaxy Note

Ive managed to download my playlists to my samnsung Galaxy Note so I can listen in the car and when in hospital without using my data allowance.

When i went to listen yesterday they had all been undownloaded and would have needed to se my data allowance.

 

any suggestions greatly appreciated

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Accepted Solutions
Marked as solution

Hi and Welcome to the Community!

 

Do you have your playlists downloaded to more than 3 devices? If so, then this would be why - you can only have offline tracks on a maximum of 3 devices 🙂

 

If not, then you could be seing a bug that it listen in the bugs section where music won't stay downloaded.

 

Liam

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Marked as solution

Hi Nigel,

 

I'm afraid it's a bug in the App that Spotify need to fix - other are experienceing it as well (although I'm not).

 

You should be able to download them again, but they may dissappear again 😞

 

Liam

View solution in original post

3 Replies
Marked as solution

Hi and Welcome to the Community!

 

Do you have your playlists downloaded to more than 3 devices? If so, then this would be why - you can only have offline tracks on a maximum of 3 devices 🙂

 

If not, then you could be seing a bug that it listen in the bugs section where music won't stay downloaded.

 

Liam

Hi Liam

Thanks for the reply.

I've only got 3 devices in use so it must be the bug option.

Any way to resolve this o is it an App fix from Spotify that's needed

Nigel
Marked as solution

Hi Nigel,

 

I'm afraid it's a bug in the App that Spotify need to fix - other are experienceing it as well (although I'm not).

 

You should be able to download them again, but they may dissappear again 😞

 

Liam

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