Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I recently downloaded Spotify for my Android device (HTC One X). I have a premium subscription and it all worked perfectly fine at first. But then suddenly when I tried to open the app again there was no sound. There is sound from all the other appli...
I recently downloaded Spotify for my Android device (HTC One X). I have a premium subscription and it all worked perfectly fine at first. But then suddenly when I tried to open the app again there wa...
Newbie
14015 Views
23 replies
0 likes
If I am listening to spotify in my car and turn my vehicle off, there is a chance that if I start my car back up and the bluetooth connects that spotify will start playing by itself. If and when it does this, as it isnt a 100% chance, it will break s...
If I am listening to spotify in my car and turn my vehicle off, there is a chance that if I start my car back up and the bluetooth connects that spotify will start playing by itself. If and whe...
278 Views
0 replies
1 likes
How do I delet my account?
How do I delet my account?
Community Legend
284 Views
1 replies
0 likes
Hello, I had the mistfortune to have my credit card stolen. I had to discard it and make a new one. I thought spotify would alert me my subscription fee had been refused. Well, they did, after reverting my account to "free" and disabling my mobile ap...
Hello, I had the mistfortune to have my credit card stolen. I had to discard it and make a new one. I thought spotify would alert me my subscription fee had been refused. Well, the...
212 Views
0 replies
0 likes
Hey, just upgraded both my Galaxy Nexus (VZW) (rooted) and my Nexus 7 (unrooted) to Android 4.1.2, and It seems that My PC version of spotify is no longer able to see them in the device list, even when they are both connected to the same hotspot as t...
Hey, just upgraded both my Galaxy Nexus (VZW) (rooted) and my Nexus 7 (unrooted) to Android 4.1.2, and It seems that My PC version of spotify is no longer able to see them in the device list, even wh...
Newbie
982 Views
1 replies
1 likes
Hi, I use Spotify premium for my Android. When I choose to download an album via 3G everything works fine. If I want to connect via Wifi to download easier and quicker, it looks like my downloaded album is there and will play fine, however when I loo...
Hi, I use Spotify premium for my Android. When I choose to download an album via 3G everything works fine. If I want to connect via Wifi to download easier and quicker, it looks like my downloaded ...
Not applicable
725 Views
4 replies
0 likes
When I have my phone on wifi and am playing spotify, my network seems to be flooded down with incoming connection attempts.. here is a quick snippet of my firewall logs: RGFW-IN: BLOCK-RULES (ICMP type 8 code 0 62.64.16.40->10.55.0.211 on ixp1) [1406...
When I have my phone on wifi and am playing spotify, my network seems to be flooded down with incoming connection attempts.. here is a quick snippet of my firewall logs: RGFW-IN: BLOCK-RUL...
339 Views
0 replies
0 likes
Galaxy S3 the green shuffle light is on, but it never shuffles. The shuffle works when on my PC, but not on my phone. Any help?
Galaxy S3 the green shuffle light is on, but it never shuffles. The shuffle works when on my PC, but not on my phone. Any help?
585 Views
0 replies
0 likes
I've bayed premium membership jet and tried to make an "offline" playlist. But this playlist doesn't play when I'm out of internet contact. What is wrong?? Second, I've download my playlist "favorites". Now when I mark a song as "favorite", there's a...
I've bayed premium membership jet and tried to make an "offline" playlist. But this playlist doesn't play when I'm out of internet contact. What is wrong?? Second, I've download ...
Community Legend
1436 Views
3 replies
0 likes
Ive searched through other threads but im not getting anywhere. I guess the first thing to address is that i dont have an SD Card currently. Also i cannot find the downloaded files anywhere in my phone. I use ES File Explorer and even with the search...
Ive searched through other threads but im not getting anywhere. I guess the first thing to address is that i dont have an SD Card currently. Also i cannot find the downloaded files a...
Community Legend
801 Views
3 replies
0 likes
I'm having a problem with Spotify where when I'm connected to wifi or I have 4G service in my internet is working fine Spotify keeps telling me that I have no internet connection. Any ideas?
I'm having a problem with Spotify where when I'm connected to wifi or I have 4G service in my internet is working fine Spotify keeps telling me that I have no internet connection. Any ideas?
Newbie
711 Views
5 replies
0 likes
Hi there! Subject sounds strange, but that's how it is. I have a Premium account and a playlist with about 1.500 songs for Offline usage on my Android phone / HTC. There are no errors with the playback until the point where Spotify has to play a song...
Hi there! Subject sounds strange, but that's how it is. I have a Premium account and a playlist with about 1.500 songs for Offline usage on my Android phone / HTC. There ar...
Roadie
929 Views
2 replies
0 likes
Hi, Wiht the problems now I can not add any new lists anymore or old one keep dissapearing. Is it possible to play local files in Spotify on Android?. If I select on I can choose Sportify but it will not play is that correct?. Or is the file to big (...
Hi, Wiht the problems now I can not add any new lists anymore or old one keep dissapearing. Is it possible to play local files in Spotify on Android?. If I sele...
Community Legend
383 Views
1 replies
0 likes
Is it possible/practical to put Spotify on the Cowon Z2? I get permission errors. If it helps, I am a Spotify Desktopop Premium user. Best - Anthony
Is it possible/practical to put Spotify on the Cowon Z2? I get permission errors. If it helps, I am a Spotify Desktopop Premium user. Best - Anthony
Not applicable
7469 Views
8 replies
0 likes
Hello everyone, is it somehow possible to create playlist folders for offline playlist? Another question: I don't really get it with making a playlist available for offline mode and synchronising. If I am in the same wlan with my mobile phone and the...
Hello everyone, is it somehow possible to create playlist folders for offline playlist? Another question: I don't really get it with making a playlist available for offlin...
Regular
1409 Views
4 replies
0 likes
Hi Guys, I'm having this problem, but I'm getting no sound via headphones on my Samsung Galaxy S3 (Running ICS).Any clear help would be much appreciated!! Tom.
Hi Guys, I'm having this problem, but I'm getting no sound via headphones on my Samsung Galaxy S3 (Running ICS). Any clear help would be much appreciated!! Tom.
Casual Listener
61307 Views
13 replies
0 likes
Hello spotify I got a problem my SGS+ got only 2 MB free for the spotifymusic and thats too little What can I do ? The old tactic dont works
Hello spotify I got a problem my SGS+ got only 2 MB free for the spotifymusic and thats too little What can I do ? The old tactic dont works
Community Legend
715 Views
3 replies
0 likes
For some, for me unexplicable, reason is my Android Spotify client stuck on random play`within my playlists. I think you call it Shuffle. I don't want shuffle to be in effect most of time. Can I turn it off?
For some, for me unexplicable, reason is my Android Spotify client stuck on random play`within my playlists. I think you call it Shuffle. I don't want shuffle to be in effect most of time. Can I...
Casual Listener
3608 Views
6 replies
1 likes
i've tried searching for tons of artists and search is not responding at all. i have ics.
i've tried searching for tons of artists and search is not responding at all. i have ics.
Community Legend
530 Views
1 replies
0 likes
I accidently just deleted a playlist. It was called Shinedown-Bully, and it had 252 songs on it. Please help me get it back.
I accidently just deleted a playlist. It was called Shinedown-Bully, and it had 252 songs on it. Please help me get it back.
Spotify Legend
282 Views
1 replies
0 likes
