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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 39935 Views
  • 65 replies
  • 25 likes
  • 39935 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 876508 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 876508 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26088 Views
  • 4 replies
  • 0 likes
  • 26088 Views
  • 4 replies
  • 0 likes

Spotify premium offline

Hi, I'm a premium Spotify member. Since I have a new Ipad, I can no longer access to Spotify when offline. It always asks to login via facebook or Spotify, but when I try this it says I cannot logon because I'm not online. With my former Ipad this wa...

  • Casual Listener
  • Hi,   I'm a premium Spotify member. Since I have a new Ipad, I can no longer access to Spotify when offline. It always asks to login via facebook or Spotify, but when I try this it says...
  • floriscombes
  • Casual Listener
  • 411 Views
  • 2 replies
  • 0 likes
  • 411 Views
  • 2 replies
  • 0 likes

Transferring music

How do I transfer music to my husbands android phone so he can listen to music

  • Newbie
  • How do I transfer music to my husbands android phone so he can listen to music
  • licenced
  • Community Legend
  • 329 Views
  • 1 replies
  • 0 likes
  • 329 Views
  • 1 replies
  • 0 likes

App wont play music on my htc

I signed up for the 30 day trial on my pc, logged into my account on my phone and downloaded playlists but the music won't play. It says its playing (the song timer starts) but no music through speakers or headphones, and when I pause the song the co...

  • Newbie
  • I signed up for the 30 day trial on my pc, logged into my account on my phone and downloaded playlists but the music won't play. It says its playing (the song timer starts) but no music through speak...
  • licenced
  • Community Legend
  • 890 Views
  • 2 replies
  • 0 likes
  • 890 Views
  • 2 replies
  • 0 likes

Spotify Play Button broken: Launch from embedded Play Button only plays first track

On Android (latest version of Spotify installed on ICS) - when launching music from the Spotify Play Button embedded in a blog or website, only the first track of an album or playlist is played - it appears that it is the track that is opened for pla...

  • Regular
  • On Android (latest version of Spotify installed on ICS) - when launching music from the Spotify Play Button embedded in a blog or website, only the first track of an album or playlist is played - it ...
  • antonjw
  • Regular
  • 821 Views
  • 3 replies
  • 0 likes
  • 821 Views
  • 3 replies
  • 0 likes

Download stuck at 71% every time - Samsung Galaxy Nexus

I've been trying to download one playlist for the nth time. Each time it gets to 71% and stops downloading. I have version 0.5.4.73 (0.71.5797.gbec773d4). I have 14.8 GB free on the device. Why does it keep stopping at 71%? This is a bit frustrating;...

  • Music Fan
  • I've been trying to download one playlist for the nth time. Each time it gets to 71% and stops downloading. I have version 0.5.4.73 (0.71.5797.gbec773d4). I have 14.8 GB free on the device. Why does ...
  • 639 Views
  • 0 replies
  • 0 likes
  • 639 Views
  • 0 replies
  • 0 likes

Unknown iTunes list on Android device - HELP!

I just purchased Spotify Premium. I loaded the app onto my Note II and when I logged in (which I did via Facebook) a playlist appeared that I have never seen before. It is marked 'iTunes' and is has music on it that I have never owned (or would want ...

  • Newbie
  • I just purchased Spotify Premium.    I loaded the app onto my Note II and when I logged in (which I did via Facebook) a playlist appeared that I have never seen before.  It is mark...
  • Richard
  • Community Legend
  • 316 Views
  • 2 replies
  • 0 likes
  • 316 Views
  • 2 replies
  • 0 likes

In Africa

I'm in Africa for 3 months and I cant connect my mobile to the computer. Its only possible to have one computer/telephone on this internet. And now I cant play the songs on my mobile. WHAT DO I DO? I need my music!

  • Newbie
  • I'm in Africa for 3 months and I cant connect my mobile to the computer. Its only possible to have one computer/telephone on this internet. And now I cant play the songs on my mobile. WHAT DO I DO? I...
  • licenced
  • Community Legend
  • 362 Views
  • 2 replies
  • 0 likes
  • 362 Views
  • 2 replies
  • 0 likes

Random stops/crashes - Moto Photon q 4g lte XT897 Sprint

Anytime I pause, try to skip a song, or change playlists spotify stops. It doesn't always Crash entirely. If I set it to a playlist and leave it alone (not unlocking phone at all) it will play without issue. It does this in 4g/3g/wifi/offlinemode/air...

  • Music Fan
  • Anytime I pause, try to skip a song, or change playlists spotify stops. It doesn't always Crash entirely.  If I set it to a playlist and leave it alone (not unlocking phone at all) it will pl...
  • radius314
  • Newbie
  • 513 Views
  • 2 replies
  • 0 likes
  • 513 Views
  • 2 replies
  • 0 likes

won't download, have to do a factory resett, then it eats bandwidht like a leech...

Seriusly, are you trying to make me go on a killing rampage? First The android app to my HTC Desire-Z stopps downloading my any new additions. so i have to do a frickin' factory resett to even get it to work, (yes that is the solution the forum came ...

  • Casual Listener
  • Seriusly, are you trying to make me go on a killing rampage? First The android app to my HTC Desire-Z stopps downloading my any new additions. so i have to do a frickin' factory resett to even get it...
  • 189 Views
  • 0 replies
  • 0 likes
  • 189 Views
  • 0 replies
  • 0 likes

Problems with spotify on mobile

Hello, I got a problem with my Sony Xperia mini (android 4.0.4) and spotify mobile. Everytime I open Spotify, it says "unable to connect to internet". I got spotify premium, but it didn't sync with my android phone, then I uninstalled spotfy on my mo...

  • Casual Listener
  • Hello,   I got a problem with my Sony Xperia mini (android 4.0.4) and spotify mobile. Everytime I open Spotify, it says "unable to connect to internet". I got spotify premium, but it didn't ...
  • thorgal21
  • Casual Listener
  • 596 Views
  • 4 replies
  • 0 likes
  • 596 Views
  • 4 replies
  • 0 likes

Help no download

Spoiler (Highlight to read)Have an ematic , cheep tablet, running android but can't find the proper download. All mobile downloads seem to be for phones any help Have an ematic , cheep tablet, running android but can't find the proper download. All m...

  • Newbie
  • Have an ematic , cheep tablet, running android but can't find the proper download. All mobile downloads seem to be for phones any help   
  • neo-x
  • Community Legend
  • 493 Views
  • 2 replies
  • 0 likes
  • 493 Views
  • 2 replies
  • 0 likes

Solved!! Bug: Android app crashes on startup with too many playlists

There appears to be a limit on the number of playlists supported in the Android app. The bug manifests itself by causing Spotify to crash on startup leaving the user no choice, but to wipe the app and all sync'ed data, remove the additional playlists...

  • Regular
  • There appears to be a limit on the number of playlists supported in the Android app.  The bug manifests itself by causing Spotify to crash on startup leaving the user no choice, but to wipe the ...
  • smallo
  • Newbie
  • 15236 Views
  • 65 replies
  • 15 likes
  • 15236 Views
  • 65 replies
  • 15 likes

phone music to spotify

hello! I have own music on my phone.. Iwant those to my spotify list.. Can i do it somehow..

  • Newbie
  • hello! I have own music on my phone.. Iwant those to my spotify list.. Can i do it somehow..
  • licenced
  • Community Legend
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

Unable to connect to spotify

Hi - I have been unable to browse music on spotify for the past three days via my sonus controller - keep getting the "theres a problem connecting to spotify message" - anyone else getting the same?

  • Newbie
  • Hi - I have been unable to browse music on spotify for the past three days via my sonus controller - keep getting the "theres a problem connecting to spotify message" - anyone else getting the same?
  • licenced
  • Community Legend
  • 430 Views
  • 1 replies
  • 0 likes
  • 430 Views
  • 1 replies
  • 0 likes

Spotify Mobile Showing "No Internet connection available"

Description Spotify Mobile is showing "No Internet connection available" down the bottom. What are the steps you took to get to the error/issue? Open Spotify Mobile client. What I expected to happen It to work. The phone has internet connectivity Did...

  • Newbie
  • Description Spotify Mobile is showing "No Internet connection available" down the bottom.   What are the steps you took to get to the error/issue? Open Spotify Mobile client.   ...
  • 688 Views
  • 0 replies
  • 0 likes
  • 688 Views
  • 0 replies
  • 0 likes

"Spotify is misconfigured for Facebook login" ???

Hi Guys I keep recieving this message when trying to log in to Spotify via Facebook on the Kindle Fire HD. I can log in no probs using a PC or laptop device but when I try to access it on the Fire I get the following message. "Spotify is misconfigure...

  • Newbie
  • Hi Guys   I keep recieving this message when trying to log in to Spotify via Facebook on the Kindle Fire HD.  I can log in no probs using a PC or laptop device but when I try to access ...
  • 557 Views
  • 0 replies
  • 0 likes
  • 557 Views
  • 0 replies
  • 0 likes

Solved!! Phone OS upgrade forces Spotify to redownload all the music again.

Description When upgrading a Phone OS (in my case, flashing a new ROM, but in other cases Ice Cream Sandiwch to JellyBean for example) Spotify fails to recognize the music files already downloaded on the phone. I can clearly see the files in the fold...

  • Casual Listener
  • Description When upgrading a Phone OS (in my case, flashing a new ROM, but in other cases Ice Cream Sandiwch to JellyBean for example) Spotify fails to recognize the music files already downloaded ...
  • boredomkills
  • Casual Listener
  • 698 Views
  • 2 replies
  • 1 likes
  • 698 Views
  • 2 replies
  • 1 likes

Missing tracks in my playlist

I have problem finding all of my tracks that I've got in my playlist on my new HTC One x. The playlist got 735tracks, and I can only find 40-60 of them on my phone. At first i got all of the songs except the 2 last added songs, and spotify said it wa...

  • Newbie
  • I have problem finding all of my tracks that I've got in my playlist on my new HTC One x. The playlist got 735tracks, and I can only find 40-60 of them on my phone. At first i got all of th...
  • mmomtchev
  • Casual Listener
  • 1694 Views
  • 10 replies
  • 3 likes
  • 1694 Views
  • 10 replies
  • 3 likes

Solved!! WHY?!

I'm seriously pissed as hell right now! Why the hell is the option to save offlineplaylist to SD removed?! Why do I have to copy all my stuff on the phone to the computer to be able to play it through spotify?! Why am I not able to simply move the wh...

  • Regular
  • I'm seriously pissed as hell right now!   Why the hell is the option to save offlineplaylist to SD removed?! Why do I have to copy all my stuff on the phone to the computer to be able to p...
  • Martinmutter
  • Regular
  • 1570 Views
  • 9 replies
  • 4 likes
  • 1570 Views
  • 9 replies
  • 4 likes