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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111391 Views

26 replies

3 likes

  • 111391 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

224050 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 224050 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

581330 Views

79 replies

3 likes

  • 581330 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478587 Views

577 replies

40 likes

Account
Free
  • 478587 Views
  • 577 replies
  • 40 likes

New update = white screen Samsung Galaxy SII

After updating Spotify (today) I only reach white screens, I can't see any playlists, options, NOTHING! How do I fix it? Can I fix it? Is it only a problem for me or have any other of you experienced the same thing?? Is it a bug in the update or have...

Newbie

After updating Spotify (today) I only reach white screens, I can't see any playlists, options, NOTHING! How do I fix it? Can I fix it? Is it only a problem for me or have any other of you experienc...

Peter__

Community Legend

831 Views

1 replies

0 likes

  • 831 Views
  • 1 replies
  • 0 likes

Solved!! No sound after upgrade!! HELP!

I have paid for spotify premium, but since the new software upgrade I can't hear any music. It literally has no sound. The record plays but I can't hear anything. Tried to listen to other songs on youtube and webradio, and that worked flawless. So it...

Casual Listener

I have paid for spotify premium, but since the new software upgrade I can't hear any music. It literally has no sound. The record plays but I can't hear anything. Tried to listen to other songs on yo...

Dreammy82

Casual Listener

1512 Views

5 replies

0 likes

  • 1512 Views
  • 5 replies
  • 0 likes

alphabetizing

How can I get all my albums to show in alphabetical order in my main playlist tab?

Casual Listener

How can I get all my albums to show in alphabetical order in my main playlist tab?

Thedev

Community Legend

1133 Views

7 replies

0 likes

  • 1133 Views
  • 7 replies
  • 0 likes

Can't log in!

I can't log in to my mobile account. When I try to it takes me to my playlists but then within a few seconds kicks me back out to the log in home page. I've read many different threads on log in issues, and have tried seemingly EVERYTHING: reinstalle...

Regular

I can't log in to my mobile account. When I try to it takes me to my playlists but then within a few seconds kicks me back out to the log in home page. I've read many different threads on log in issu...

paulandrade

Regular

1055 Views

6 replies

1 likes

  • 1055 Views
  • 6 replies
  • 1 likes

Hardware Remote Control für Android

is there any "hardware! remote control like the apple remote to control spotify on android? Thank you

Casual Listener

is there any "hardware! remote control like the apple remote to control spotify on android?   Thank you

PaintX

Casual Listener

546 Views

1 replies

0 likes

  • 546 Views
  • 1 replies
  • 0 likes

Radio playlist blocked

Hi, I used to listen at my favorite playlist on mode radio to discover new music with the same kind as my playlist. 1 week ago, i push on like button on a metal hardcore music. Since, i say throught that button, i like hardcore metal, when i launch m...

Casual Listener

Hi,   I used to listen at my favorite playlist on mode radio to discover new music with the same kind as my playlist. 1 week ago, i push on like button on a metal hardcore music. Since, i sa...

yorktronic

Casual Listener

908 Views

4 replies

0 likes

  • 908 Views
  • 4 replies
  • 0 likes

Spotify Download

Spotify worked for me always fine. Great app so far and i am really a proud user of it. But since last week when Spotify is gonna to download some new songs my mobile (Samsung Galaxy s2) get every second a popup Download 0/23 but after an hour its st...

Casual Listener

Spotify worked for me always fine. Great app so far and i am really a proud user of it. But since last week when Spotify is gonna to download some new songs my mobile (Samsung Galaxy s2) get every se...

141324123412

Casual Listener

2160 Views

2 replies

0 likes

  • 2160 Views
  • 2 replies
  • 0 likes

Solved!! My songs are re-downloading everytime I open the Starred folder.

Kindle Fire first gen. Title says it all. Tried re-downloading Spotify to no avail. Anybody know anything else or able to point me in the right direction. Will be getting any updates for the Amazon store? Also having the problem where no albums are b...

Music Fan

Kindle Fire first gen. Title says it all. Tried re-downloading Spotify to no avail. Anybody know anything else or able to point me in the right direction. Will be getting any updates for the Amazon s...

user-removed

Not applicable

1696 Views

5 replies

0 likes

  • 1696 Views
  • 5 replies
  • 0 likes

Spotify radio's album art and songs are grayed out

Hello. As the topic says, when I use radio in Android Spotify (I am a free user) the album art and song information is dark and very hard to see. I was wondering if anyone had a similar problem, and if there is a fix. I have attached a picture to sho...

Music Fan

Hello. As the topic says, when I use radio in Android Spotify (I am a free user) the album art and song information is dark and very hard to see. I was wondering if anyone had a similar problem, and ...

stegnersaurus

Music Fan

1832 Views

12 replies

0 likes

  • 1832 Views
  • 12 replies
  • 0 likes

Solved!! Music stops when phone sleeps... not streaming

I know it's not a wireless thing, because this happens even with songs that I've downloaded. I'm using a Motorola Atrix with Android, and I don't have any auto-task killing apps. I also run the phone on performance mode as far as the battery is conce...

Casual Listener

I know it's not a wireless thing, because this happens even with songs that I've downloaded.   I'm using a Motorola Atrix with Android, and I don't have any auto-task killing apps. I also ru...

Liam

Community Legend

1485 Views

5 replies

0 likes

  • 1485 Views
  • 5 replies
  • 0 likes

Solved!! See track / playlist length

Hi there. Is there any way to see: How far into a track I am Lengths of tracks in playlists Lengths of playlists Thanks.

Regular

Hi there.   Is there any way to see: How far into a track I am Lengths of tracks in playlists Lengths of playlists   Thanks.

user-removed

Not applicable

5297 Views

4 replies

1 likes

  • 5297 Views
  • 4 replies
  • 1 likes

Two Accounts

Hi, Please excuse my ignorance of this subject I have just upgraded my account on my desktop to premium which should allow me to use it on my mobile, but I also previously opened a 48hour trial on my mobile using a different email address. The proble...

Newbie

Hi, Please excuse my ignorance of this subject I have just upgraded my account on my desktop to premium which should allow me to use it on my mobile, but I also previously opened a 48hour trial on ...

Peter__

Community Legend

486 Views

1 replies

0 likes

  • 486 Views
  • 1 replies
  • 0 likes

Solved!! Offline mode "License expired"

Dear community, I'm having issues getting my Spotify to work in offline mode on my Android phone. On the PC everyis working fine, I've got my license activated. But when I press offline mode on my phone it tells me that my license has been expired an...

Casual Listener

Dear community,   I'm having issues getting my Spotify to work in offline mode on my Android phone. On the PC everyis working fine, I've got my license activated. But when I press offline mo...

David

Spotify Legend

3406 Views

3 replies

0 likes

  • 3406 Views
  • 3 replies
  • 0 likes

I just need to ask a person from Spotify team :)

Hi. As the title says I need to ask someone from the Spotify team, and if someone want to discuss or something, it's okay for me I have an Samsung Galaxy S3 that runs Android of source, and I have a friend that has Iphone 4S and it runs on iOS someth...

Music Fan

Hi. As the title says I need to ask someone from the Spotify team, and if someone want to discuss or something, it's okay for me 😛   I have an Samsung Galaxy S3 that runs Android of sourc...

David

Spotify Legend

742 Views

3 replies

1 likes

  • 742 Views
  • 3 replies
  • 1 likes

New App broke Screen Rotation

Hi! First: I commented this to the Mobile Landscape mode Idea thread a while back: My Spotify does go vertical when connected to a car dock (Samsung Galaxy Note and Samsung Galaxy Note Car Dock). The ability is lacking from the iPhone/iPad support. I...

Community Legend

Hi!   First: I commented this to the Mobile Landscape mode Idea thread a while back:   My Spotify does go vertical when connected to a car dock (Samsung Galaxy Note and Samsung Gala...

spetzyy

Newbie

4175 Views

11 replies

1 likes

  • 4175 Views
  • 11 replies
  • 1 likes

playlists lost during upgrade to premium

I activated my spotify premium trial and then when using spotify on my phone my playlists i made on the free version have gone and i've got all my old playlists i had on itunes appearing, i havent been able to check if they're showing on my computer....

Visitor

I activated my spotify premium trial and then when using spotify on my phone my playlists i made on the free version have gone and i've got all my old playlists i had on itunes appearing, i havent b...

th3ryanoceros

Casual Listener

606 Views

3 replies

0 likes

  • 606 Views
  • 3 replies
  • 0 likes

wifi disconnects whit bluetooth

Cuando conecto la tableta al sistema de sonido vía bluetooth, el wifi se desconecta. No es un problema de la tableta porque he probado con distintas y distintos teléfonos. ¿Alguna idea?.Gracias

Newbie

Cuando conecto la tableta al sistema de sonido vía bluetooth, el wifi se desconecta. No es un problema de la tableta porque he probado con distintas y distintos teléfonos. ¿Alguna idea?.Gracias

620 Views

0 replies

1 likes

  • 620 Views
  • 0 replies
  • 1 likes

Wrong song deleted from playlist

When I try to delete an "unavailable track" (grayed out) from my "Liked from Radio" playlist, it deletes the song below, but not the unavailable song. Steps to reproduce: Go to a playlist Find a song that is grayed out Long press that song until the ...

Casual Listener

When I try to delete an "unavailable track" (grayed out) from my "Liked from Radio" playlist, it deletes the song below, but not the unavailable song.   Steps to reproduce: Go to a playl...

577 Views

0 replies

0 likes

  • 577 Views
  • 0 replies
  • 0 likes

how connect android with usb to my pc? not works

Some time I have my phone on Devices, other times it doesn't work. It's my problem ? Let me know how i can download music already downloaded offline and pass it on my phone, without downloading it one more time with my phone connection. thanks a lot ...

Newbie

Some time I have my phone on Devices, other times it doesn't work. It's my problem ? Let me know how i can download music already downloaded offline and pass it on my phone, without  downloadi...

Peter__

Community Legend

1480 Views

1 replies

0 likes

  • 1480 Views
  • 1 replies
  • 0 likes

Deleted playlists on ICS

Premium user now for about 2 years and it worked fine on my old HTC Desire running Android 2.2. Since upgrading to a Galaxy S3 running Jelly Bean though I've noticed random single tracks disappearing from playlists in offline mode (sometimes only hou...

Casual Listener

Premium user now for about 2 years and it worked fine on my old HTC Desire running Android 2.2. Since upgrading to a Galaxy S3 running Jelly Bean though I've noticed random single tracks disappearing...

Peter__

Community Legend

375 Views

1 replies

0 likes

  • 375 Views
  • 1 replies
  • 0 likes