Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5562 Views

0 replies

7 likes

  • 5562 Views
  • 0 replies
  • 7 likes

Solved!! Downloaded Albums disappear if downloaded with Wifi

Hi, I use Spotify premium for my Android. When I choose to download an album via 3G everything works fine. If I want to connect via Wifi to download easier and quicker, it looks like my downloaded album is there and will play fine, however when I loo...

Visitor

Hi, I use Spotify premium for my Android. When I choose to download an album via 3G everything works fine. If I want to connect via Wifi to download easier and quicker, it looks like my downloaded ...

user-removed

Not applicable

709 Views

4 replies

0 likes

  • 709 Views
  • 4 replies
  • 0 likes

Android client on Wifi causing network havoc..

When I have my phone on wifi and am playing spotify, my network seems to be flooded down with incoming connection attempts.. here is a quick snippet of my firewall logs: RGFW-IN: BLOCK-RULES (ICMP type 8 code 0 62.64.16.40->10.55.0.211 on ixp1) [1406...

Music Fan

When I have my phone on wifi and am playing spotify, my network seems to be flooded down with incoming connection attempts.. here is a quick snippet of my firewall logs:   RGFW-IN: BLOCK-RUL...

329 Views

0 replies

0 likes

  • 329 Views
  • 0 replies
  • 0 likes

playlist won't shuffle on my Galaxy S3

Galaxy S3 the green shuffle light is on, but it never shuffles. The shuffle works when on my PC, but not on my phone. Any help?

Casual Listener

Galaxy S3 the green shuffle light is on, but it never shuffles. The shuffle works when on my PC, but not on my phone.   Any help?  

575 Views

0 replies

0 likes

  • 575 Views
  • 0 replies
  • 0 likes

Automatically downloading favorites (playlist)

I've bayed premium membership jet and tried to make an "offline" playlist. But this playlist doesn't play when I'm out of internet contact. What is wrong?? Second, I've download my playlist "favorites". Now when I mark a song as "favorite", there's a...

Casual Listener

I've bayed premium membership jet and tried to make an "offline" playlist.  But this playlist doesn't play when I'm out of internet contact. What is wrong??   Second, I've download ...

neo-x

Community Legend

1427 Views

3 replies

0 likes

  • 1427 Views
  • 3 replies
  • 0 likes

White Screen on my Galaxy S 4G

Ive searched through other threads but im not getting anywhere. I guess the first thing to address is that i dont have an SD Card currently. Also i cannot find the downloaded files anywhere in my phone. I use ES File Explorer and even with the search...

Newbie

Ive searched through other threads but im not getting anywhere.    I guess the first thing to address is that i dont have an SD Card currently. Also i cannot find the downloaded files a...

neo-x

Community Legend

781 Views

3 replies

0 likes

  • 781 Views
  • 3 replies
  • 0 likes

"no internet connection" issue

I'm having a problem with Spotify where when I'm connected to wifi or I have 4G service in my internet is working fine Spotify keeps telling me that I have no internet connection. Any ideas?

Newbie

I'm having a problem with Spotify where when I'm connected to wifi or I have 4G service in my internet is working fine Spotify keeps telling me that I have no internet connection. Any ideas?

bobtrew

Newbie

707 Views

5 replies

0 likes

  • 707 Views
  • 5 replies
  • 0 likes

Playback stops / is messed up after songs from "Social Distortion" or "Mike Ness"

Hi there! Subject sounds strange, but that's how it is. I have a Premium account and a playlist with about 1.500 songs for Offline usage on my Android phone / HTC. There are no errors with the playback until the point where Spotify has to play a song...

Visitor

Hi there!   Subject sounds strange, but that's how it is.   I have a Premium account and a playlist with about 1.500 songs for Offline usage on my Android phone / HTC. There ar...

Brent212

Roadie

920 Views

2 replies

0 likes

  • 920 Views
  • 2 replies
  • 0 likes

Playing Local files on Spotify Android (SII)

Hi, Wiht the problems now I can not add any new lists anymore or old one keep dissapearing. Is it possible to play local files in Spotify on Android?. If I select on I can choose Sportify but it will not play is that correct?. Or is the file to big (...

Roadie

Hi,   Wiht the problems now I can not add any new lists anymore or old one keep dissapearing.    Is it possible to play local files in Spotify on Android?.   If I sele...

neo-x

Community Legend

374 Views

1 replies

0 likes

  • 374 Views
  • 1 replies
  • 0 likes

Solved!! Cowon Z2

Is it possible/practical to put Spotify on the Cowon Z2? I get permission errors. If it helps, I am a Spotify Desktopop Premium user. Best - Anthony

Visitor

Is it possible/practical to put Spotify on the Cowon Z2? I get permission errors. If it helps, I am a Spotify Desktopop Premium user. Best - Anthony

user-removed

Not applicable

7403 Views

8 replies

0 likes

  • 7403 Views
  • 8 replies
  • 0 likes

Offline Playlist Folder

Hello everyone, is it somehow possible to create playlist folders for offline playlist? Another question: I don't really get it with making a playlist available for offline mode and synchronising. If I am in the same wlan with my mobile phone and the...

Regular

Hello everyone,   is it somehow possible to create playlist folders for offline playlist?    Another question: I don't really get it with making a playlist available for offlin...

madmaxlax

Regular

1400 Views

4 replies

0 likes

  • 1400 Views
  • 4 replies
  • 0 likes

Solved!! Songs are PLAYING but NO SOUND (Samsung GS3)

Hi Guys, I'm having this problem, but I'm getting no sound via headphones on my Samsung Galaxy S3 (Running ICS).Any clear help would be much appreciated!! Tom.

Casual Listener

Hi Guys,   I'm having this problem, but I'm getting no sound via headphones on my Samsung Galaxy S3 (Running ICS). Any clear help would be much appreciated!!   Tom.

eminorseven

Casual Listener

61222 Views

13 replies

0 likes

  • 61222 Views
  • 13 replies
  • 0 likes

Spotify music on SD card

Hello spotify I got a problem my SGS+ got only 2 MB free for the spotifymusic and thats too little What can I do ? The old tactic dont works

Regular

Hello spotify I got a problem my SGS+ got only 2 MB free for the spotifymusic  and thats too little What can I do ? The old tactic dont works

neo-x

Community Legend

705 Views

3 replies

0 likes

  • 705 Views
  • 3 replies
  • 0 likes

Solved!! Is non-random play possible?

For some, for me unexplicable, reason is my Android Spotify client stuck on random play`within my playlists. I think you call it Shuffle. I don't want shuffle to be in effect most of time. Can I turn it off?

Casual Listener

For some, for me unexplicable, reason is my Android Spotify client stuck on random play`within my playlists. I think you call it Shuffle. I don't want shuffle to be in effect most of time. Can I...

acastro50

Casual Listener

3586 Views

6 replies

1 likes

  • 3586 Views
  • 6 replies
  • 1 likes

spotify won't search on my samsung galaxy s11

i've tried searching for tons of artists and search is not responding at all. i have ics.

Casual Listener

i've tried searching for tons of artists and search is not responding at all. i have ics.

Liam

Community Legend

523 Views

1 replies

0 likes

  • 523 Views
  • 1 replies
  • 0 likes

DELETED PLAYLIST, PLEASE HELP!

I accidently just deleted a playlist. It was called Shinedown-Bully, and it had 252 songs on it. Please help me get it back.

Newbie

I accidently just deleted a playlist.  It was called Shinedown-Bully, and it had 252 songs on it.  Please help me get it back.

David

Spotify Legend

281 Views

1 replies

0 likes

  • 281 Views
  • 1 replies
  • 0 likes

upgraded to premium, works on computer but not on mobile!

The trial worked great, convinced me to pay for premium. But now when I go and try to play anything on mobile it tells me I need to upgrade to premium. Its annoying, I tried uninstalling and reinstalling, restarting the phone...nothing works. making ...

Newbie

The trial worked great, convinced me to pay for premium. But now when I go and try to play anything on mobile it tells me I need to upgrade to premium. Its annoying, I tried uninstalling and reinstal...

Habdank

Music Fan

1301 Views

9 replies

0 likes

  • 1301 Views
  • 9 replies
  • 0 likes

premium upgrade not working

I upgraded to premium and I still receive the message saying I need to upgrade when I try to stream on mobile

Newbie

I upgraded to premium and I still receive the message saying I need to upgrade when I try to stream on mobile

neo-x

Community Legend

325 Views

1 replies

0 likes

  • 325 Views
  • 1 replies
  • 0 likes

Solved!! listening in my car

I want to listen my playlists in my car. I can plug in my usb in my car. Only the playlists aren't found. What to do?(android phone)Thanx for replying

Regular

I want to listen my playlists in my car. I can plug in my usb in my car. Only the playlists aren't found. What to do? (android phone) Thanx for replying

neo-x

Community Legend

6321 Views

17 replies

0 likes

  • 6321 Views
  • 17 replies
  • 0 likes

Spotify pauses the music automaticl​y on Galaxy SIII (online and offline mode).

Hi, the subject says it. When I play music on my S3, the music stops automatticly. It is quitte annoying, after playing 1 or 2 songs it stops middle of the song. I really got irritated of it. THe music stops playing also in Offline mode. I just have ...

Casual Listener

Hi, the subject says it.   When I play music on my S3, the music stops automatticly. It is quitte annoying, after playing 1 or 2 songs it stops middle of the song. I really got irritated of ...

Goodman

Spotify Legend

3708 Views

12 replies

2 likes

  • 3708 Views
  • 12 replies
  • 2 likes

Interface, general suggestion

Not sure if this is best place to bring this up ... I love Spotify and the Android app, but I would like to see all my music organized by artist/album etc. like it is on an iPod or my regular Music app on my Evo. Instead of just a big list in order o...

Newbie

Not sure if this is best place to bring this up ... I love Spotify and the Android app, but I would like to see all my music organized by artist/album etc. like it is on an iPod or my regular Music a...

neo-x

Community Legend

273 Views

1 replies

0 likes

  • 273 Views
  • 1 replies
  • 0 likes