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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1053 Views
  • 0 replies
  • 4 likes

Syncing Error

getting last.fm error message. wrong username or password

  • Casual Listener
  • getting last.fm error message. wrong username or password
  • Peter__
  • Community Legend
  • 1922 Views
  • 3 replies
  • 0 likes
  • 1922 Views
  • 3 replies
  • 0 likes

This is so annoying!

So I installed spotify onto my nexus 7, however I'm getting the 'song playing no audio' bug. I found that force closing the app in settings fixes it, and it seemed to happen when I was downloading a playlist.

  • Community Legend
  • So I installed spotify onto my nexus 7, however I'm getting the 'song playing no audio' bug.   I found that force closing the app in settings fixes it, and it seemed to happen when I was dow...
  • Richard
  • Community Legend
  • 353 Views
  • 3 replies
  • 0 likes
  • 353 Views
  • 3 replies
  • 0 likes

I get this facebook loading screen, that keeps spamming up and down..

Description Please describe the problem I download spotify from play store, that's no problem, I chose "logg in with facebook" then I get this facebook loading, that keep coming, it's like a spammer, its "loading" goes of, comes right up again, and i...

  • Newbie
  • Description Please describe the problem I download spotify from play store, that's no problem, I chose "logg in wit...
  • Richard
  • Community Legend
  • 780 Views
  • 3 replies
  • 0 likes
  • 780 Views
  • 3 replies
  • 0 likes

Bluetooth audio drops intermittently on Jelly Bean

When playing music on a wifi connection connected to a Jambox, I hear multiple temporary stops per minute. Streaming Google play music does not have this effect. This was observed on a nexus 7 and a Galaxy Nexus GSM.

  • Casual Listener
  • When playing music on a wifi connection connected to a Jambox, I hear multiple temporary stops per minute. Streaming Google play music does not have this effect. This was observed on a nexus 7 and a ...
  • crashloaded
  • Newbie
  • 934 Views
  • 3 replies
  • 0 likes
  • 934 Views
  • 3 replies
  • 0 likes

Facebook --> Spotify Account

I want to change from using my Facebook log in to a normal spotify account, How do I do so?

  • Newbie
  • I want to change from using my Facebook log in to a normal spotify account, How do I do so?
  • Peter__
  • Community Legend
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

No audio

No audio through Spotify mobile on streamed/downloaded tracks. It does play audio on local tracks only. Doesn't work through phone's speakers, 3.5mm aux cord or bluetooth. Works on both Windows machines fine. Other streaming apps work fine.

  • Casual Listener
  • No audio through Spotify mobile on streamed/downloaded tracks.   It does play audio on local tracks only.   Doesn't work through phone's speakers, 3.5mm aux cord or bluetooth. &nb...
  • d-a-n
  • Newbie
  • 373 Views
  • 3 replies
  • 0 likes
  • 373 Views
  • 3 replies
  • 0 likes

unknow error @ sync after reset samsung s3

i had to reset my s3 samsung. After re-install spotify i and re-connect to faceboom i tryed to download my playlists... but the download button stand still at 0% and after 30sec a error message " unknow error " shows... wlan and all other apps works ...

  • Casual Listener
  • i had to reset my s3 samsung. After re-install spotify i and re-connect to faceboom i tryed to download my playlists... but the download button stand still at 0% and after 30sec a error message " unk...
  • TheConza
  • Casual Listener
  • 673 Views
  • 5 replies
  • 0 likes
  • 673 Views
  • 5 replies
  • 0 likes

Solved!! Cant log in.

Hi.Ok so I've come across an annoying problem. When I try to sync my playlists on my phone (HTC One X), even tho I'm connected through wi-fi, spotify tells me theres no internet connection. So I try to go offline mode and back, still nothing. Then I ...

  • Regular
  • Hi. Ok so I've come across an annoying problem. When I try to sync my playlists on  my phone (HTC One X), even tho I'm connected through wi-fi, spotify tells me theres no internet connection....
  • chrisdikeman
  • Casual Listener
  • 1555 Views
  • 12 replies
  • 0 likes
  • 1555 Views
  • 12 replies
  • 0 likes

spotify keeps on downloading: songs and playlists not available

HELP !! For a 2 weeks now spotify keeps on downloading songs, and i have not been adding any new songs. When offline (no netwerk or in offline mode) there are a lot of songs not available for playing. I need some help: - How can i contact the protify...

  • Regular
  • HELP !! For a 2 weeks now spotify keeps on downloading songs, and i have not been adding any new songs. When offline (no netwerk or in offline mode) there are a lot of songs not available for pla...
  • swaugaman
  • Newbie
  • 781 Views
  • 3 replies
  • 0 likes
  • 781 Views
  • 3 replies
  • 0 likes

No conexió Internet

Buenas tardes, Intento escuchar las canciones online desde movil GALAXY II (Android) pero me sale que no hay conexión Internet... Lleva semanas así y no comprendo porque porque creo esta todo configurado ok... Desde el pc no tengo ningún problema... ...

  • Visitor
  • Buenas tardes,   Intento escuchar las canciones online desde movil GALAXY II (Android) pero me sale que no hay conexión Internet... Lleva semanas así y no comprendo porque porque creo esta t...
  • 245 Views
  • 0 replies
  • 0 likes
  • 245 Views
  • 0 replies
  • 0 likes

Search terms with ASCII characters?

I think this is a generic Spotify question, but as most of my listening is done on Android, here goes. I've been trying to search for some folk music, using the search term "9/8 Marches". Now, there certainly are tracks containing that string (I've s...

  • Visitor
  • I think this is a generic Spotify question, but as most of my listening is done on Android, here goes.  I've been trying to search for some folk music, using the search term "9/8 Marches". &nbsp...
  • StevenR
  • Roadie
  • 469 Views
  • 1 replies
  • 0 likes
  • 469 Views
  • 1 replies
  • 0 likes

finding playlists?

i have been looking for hed kandi on spotify and there is none. However I know there are playlists out there. Problem is, even when I type the name of the playlist, I still won't find it. This is within the android app. The playlist I'm looking for w...

  • Newbie
  • i have been looking for hed kandi on spotify and there is none. However I know there are playlists out there. Problem is, even when I type the name of the playlist, I still won't find it. This is wit...
  • 349 Views
  • 0 replies
  • 0 likes
  • 349 Views
  • 0 replies
  • 0 likes

Can't stream over 3G/4G network (android, Samsung Note)

I have the premium service and use a Samsung Note with Android. The past few weeks it will not stream music unless I'm on a wireless network. It just hangs and says "Loading Station" I've checked the settings and set to allow streaming over 3G/4G net...

  • Music Fan
  • I have the premium service and use a Samsung Note with Android. The past few weeks it will not stream music unless I'm on a wireless network. It just hangs and says "Loading Station" I've checked...
  • 1297 Views
  • 0 replies
  • 0 likes
  • 1297 Views
  • 0 replies
  • 0 likes

Spotify 0.5.4.73 very slow playlist syncing. Tested speed, unusually slow.

I have Spotify 0.5.4.73 (current Android version). When connected to my home WIFI I can download files (via my browser on my Android phone) at 1.2MBps (9.6mbps) but when syncing playlists on Spotify (I've download an app to monitor this in real time)...

  • Visitor
  • I have Spotify 0.5.4.73 (current Android version). When connected to my home WIFI I can download files (via my browser on my Android phone) at 1.2MBps (9.6mbps) but when syncing playlists on Spotify ...
  • Master_Ipse
  • Casual Listener
  • 719 Views
  • 3 replies
  • 2 likes
  • 719 Views
  • 3 replies
  • 2 likes

How to Integratie local files with streaming music on Android app?

I have a lot of songs stored as mp3 on my computer. I know that I have to "sync" them to my mobile app to be able to listen to local files on the app. However, you have to sync them through a playlist first. I like to have all my music mixed together...

  • Casual Listener
  • I have a lot of songs stored as mp3 on my computer. I know that I have to "sync" them to my mobile app to be able to listen to local files on the app. However, you have to sync them through a playlis...
  • licenced
  • Community Legend
  • 475 Views
  • 1 replies
  • 0 likes
  • 475 Views
  • 1 replies
  • 0 likes

Spotify says out of space when downloading

Im using a nexus 10 with 4.2 and 8.9gigs of free space and when trying to download any playlist weather it be 10 songs or 100 songs it says im out of space. Clean reinstall done and made sure it was saving to internal memory. Any workarounds for this...

  • Newbie
  • Im using a nexus 10 with 4.2 and 8.9gigs of free space and when trying to download any playlist weather it be 10 songs or 100 songs it says im out of space. Clean reinstall done and made sure it was ...
  • 351 Views
  • 0 replies
  • 0 likes
  • 351 Views
  • 0 replies
  • 0 likes

Solution to playlist unsyncing or deleting offline songs

Hey guys, I created this thread to let everyone see how the problem can be fixed.I posted earlier and was having the same issue. Because spotify didn't say a single word about this issue, I went to cancel my subscription and on the final cancellation...

  • Regular
  • Hey guys, I created this thread to let everyone see how the problem can be fixed. I posted earlier and was having the same issue. Because spotify didn't say a single word about this issue, I went ...
  • ZarifH
  • Regular
  • 423 Views
  • 2 replies
  • 0 likes
  • 423 Views
  • 2 replies
  • 0 likes

Solved!! Spotify on galaxy s3 vibrates to beat

Coming back to Spotify and put on new phone,a Galaxy S3 from Sprint. Now, I through this app only my phone vibrates to the Beat. Pause the music vibration stops, start and vibration continues. Exceptionally annoying. This is not going through thephon...

  • Visitor
  • Coming back to Spotify and put on new phone,a Galaxy S3 from Sprint. Now, I through this app only my phone vibrates to the Beat. Pause the music vibration stops, start and vibration continues. Except...
  • hunter4
  • Newbie
  • 5793 Views
  • 5 replies
  • 0 likes
  • 5793 Views
  • 5 replies
  • 0 likes

Spotify Offline for Samsung Galaxy SII does not work.

Hello,My girlfriend's spotify offline mode does not work on her Samsung Galaxy SII, however when i tried it on my Phone, Galaxy S III (3) it works.She has triedReinstallingRedownloadingLogging on and off thousant time.Rebooting phone thousands of tim...

  • Newbie
  • Hello, My girlfriend's spotify offline mode does not work on her Samsung Galaxy SII, however when i tried it on my Phone, Galaxy S III (3) it works. She has tried Reinstalling Redownloading ...
  • 370 Views
  • 0 replies
  • 0 likes
  • 370 Views
  • 0 replies
  • 0 likes