App crashes when playing podcasts

[rannnddi]

App frequently crashes when playing podcasts. Has been going on for months. Have tried force closing the app & restarting my device (android phone), even uninstalling/reinstalling app. Saw that this was posted in May of this year & was listed as resolved, but I am still experiencing it months later. I have only noticed this happening on podcasts, not songs. I have been a premium member on a family plan for several years, not sure if that makes a difference?

[AlejaR]

Hey there @rannnddi,

Thanks for posting in the Community and welcome. 

We understand you've already tried a reinstall of the app. We'd like you to try a clean (more thorough) reinstall of the app, to see if that makes any difference. By doing that, the app can be up-to-date and you can make sure the cache is not leading to this issue. You can find the steps to do it here.

If the above doesn't do the trick, we'd like to gather some additional info. Please send us:

• The make/model and exact OS version of the affected device.
• The exact Spotify version you're running there.
• Does this happen when playing a specific show/episode? If yes, share the link to it with us.
• When playing this content, do you use a Bluetooth device such as a speaker or headphones?

Keep us in the loop!