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App ist sehr langsam oder reagiert überhaupt nicht mehr

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App ist sehr langsam oder reagiert überhaupt nicht mehr

Casual Listener

Wie genannt startet die App sehr langsam, teilweise reagiert sie nicht mehr oder das überspringen von Songs funktioniert nur noch mit sehr langer Verzögerung.

Ich habe die App schon 3x mal neu installiert und auch davor nach der Beschreibung gelöscht.

Funktioniert leider trotzdem nicht.

Plan

Premium Famil,

Country

Deutschland 

Device

(Samsung Galaxy 9

Operating System

 

 

14 Replies
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Re: App ist sehr langsam oder reagiert überhaupt nicht mehr

Moderator
Moderator

Hey there @Ben1986!

 

Welcome to the Community and thanks for bringing this up with us. Hope you don't mind us replying in English 

 

Right now we have an Ongoing issue with what you seem to be experiencing with your phone.  

 

You can take a look here and leave your +Vote in the thread as well.

 

Hopefully we'll have this sorted out soon, keep an eye on the page for any updates.

 

Let us know if there's anything else we can help out with 🙂

ElenaModerator
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Re: App ist sehr langsam oder reagiert überhaupt nicht mehr

Casual Listener

The problem is not solved!

Please solve it.

Let me know what data you need from me to solve it.

It is terrible to "use" spotify in that way!

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Re: App ist sehr langsam oder reagiert überhaupt nicht mehr

Visitor

Ich habe dasselbe Problem. Alle Schritte mehrfach durchgeführt. Es ging 2 Tage, dann wieder nicht 😞

 

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Re: App ist sehr langsam oder reagiert überhaupt nicht mehr

Moderator
Moderator

Hey there @Jules11 and @Ben1986!

 

Thank for reaching out on the Community.

 

This issue that you seem to be experiencing is still Under investigation from our tech teams. 

 

We'd recommend leaving your info in the Ongoing issue thread to help us with the investigation.

 

We appreciate your patience with this and hopefully we'll have more news soon.

 

Take care!

ElenaModerator
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Re: App ist sehr langsam oder reagiert überhaupt nicht mehr

Casual Listener
  • Same problem here qith my Galaxy S9+

After like 4-5 clicks it wont load and side not even the settings or your own profile.

 

 

Please fix it.

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Re: App ist sehr langsam oder reagiert überhaupt nicht mehr

Moderator
Moderator

Hey there @Lenze,

 

Thanks for reaching out to us and welcome to the Community 🙂

 

We'd suggest you restart the device and then log out and log back in again. If that doesn't help, it's a good idea to give these steps a go and run a clean reinstall. That way you can make sure the app is up-to-date and the cache is not causing any issues.

 

If you've any battery optimization or power saving apps, you can deactivate them for Spotify.

 

Keep us posted! If you have questions, we are here for you.

 

 

 

VerModerator
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"Difficult roads often lead to beautiful destinations." ―Zig Ziglar
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Re: App ist sehr langsam oder reagiert überhaupt nicht mehr

Casual Listener

Hello 

 

allready done this some times.

Unfortunately it does not help at all.

 

Please fix it.

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Re: App ist sehr langsam oder reagiert überhaupt nicht mehr

Moderator
Moderator

Hey @Lenze,

 

Thanks for getting back to us 🙂

 

Can you check if the issue occurs with another account on the same device? It's also a good idea to check if the same thing happens when you log into your account on another device. That way we can see if it's a device or an account-related issue.

 

If you've SD card, you can try removing it. Then you can reinstall Spotify and try running the app without the SD card.

 

You can also send us a screenshot of what you are seeing. We'll investigate this further.

 

Keep us in the loop! If you have questions, you know where to find us.

VerModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Difficult roads often lead to beautiful destinations." ―Zig Ziglar
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Re: App ist sehr langsam oder reagiert überhaupt nicht mehr

Casual Listener

Hello,

 

on another device its not a problem. My other premium family mebers dont have any problems at all.

So it should be a device/app problem on android.

 

At the attached picture you can see what happens after clicking through the app 4-5times.

It wont load the settings section too.

 

Screenshot_20200928-205815_Spotify.jpg
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