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App not loading

App not loading

Plan

Was premium but I cancelled it since the app isn't working

Country

 

Device

(Samsung A12, Samsung galaxy tab S8, Hp laptop inspiron 15, its not working on all of this device

Operating System

( Android, Windows 10.)

 

My Question or Issue

I have deleted and installed my Spotify app so many times, but it still remains on the loading screen, and its quite annoying that I'm paying for a service I cannot use. I cleared the cache and did everything I knew of.

 

Reply
8 Replies

Hey @Gululiu,

 

Thanks for reaching out.

 

I recommend performing a clean reinstall of the app: https://community.spotify.com/t5/FAQs/How-can-I-perform-a-clean-reinstall-of-the-app/ta-p/4746485.

 

Let me know how it goes ๐Ÿ™‚

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

If I do that i'm going to lose all my saved music and podcasts. And I cannot see them for me to take a screenshot and make it all over again.

Hey @Gululiu,

 

Thanks for getting back.

 

Your playlists, saved music/content are bound to your account. Those things aren't saved locally only, so you can perform a clean reinstall of the app.

 

And you've mentioned that you've already performed a regular reinstall of the Spotify app. The things you mentioned would be already gone if they were only saved locally. ๐Ÿ™‚

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Ok I will try that right now.

There is no change still . it says  "something went wrong, Have another try?

Hey @Gululiu,

 

Thanks for letting me know.

 

Are you able to log into the website (https://www.spotify.com/account)?

 

Also, can you try accessing the app again on one of your devices when connected to a different internet connection? 

 

Let me know how it goes ๐Ÿ™‚

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

I just turned off my wifi and use my mobile data and it's working just that its a bit slow to start, but atleast its working.  Thank uiu

Hey @Gululiu,

 

Great, thanks for letting me know! And when you turn WiFi on again, it stops working?

 

If so, it likely has something to do with the internet connection behind the WiFi ๐Ÿ™‚

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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