App wont open

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App wont open

Casual Listener

 

Plan

Premium

Country

New Zealand

Device

Huawei nova 3i

Operating System

Android

 

My Question or Issue

As soon as I open the app it crashes. I've tried everything and it still won't work..

2 Replies
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Re: App wont open

Moderator
Moderator

Hey there @Nerdsta!

 

Thanks for reaching out to us on the Community about this.

 

We'd love to help you solve this, but you could let us know exactly what you've tried so far so that we don't offer any repeating steps.

 

We usually recommend beginning by restarting your device and performing a clean reinstall of the app with the steps here which should help solve this.

 

If this doesn't make a difference for you, we'll need to know your Android version and if you're using an SD card?

 

We'll be on the lookout for your update. Give us a shout if you have any further questions.

ElenaModerator
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Re: App wont open

Visitor
  1. Hi Elena, I'm having the same issue. I have a Samsung s9 with no SD card. I've done the clean reinstall as described above with no change. The app opens to the logo screen for a second then dissappears back to the phone home screen. Is there anything else I can try to resolve this? Thanks 
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