Autoplay not working

[Julian1749]

Plan

Premium

Device

Samsung Galaxy a52s

Operating System

Android

My Question or Issue

Autoplay doesn't work, have tried all the fixes on here and on google but none work.

It worked fine on my old iphone and every other device

Yes autoplay is turned on

[collinr_1011]

Hi yeah was directed to thread from another. 
I’ve been having this problem since 01-12-22 around 7:00 p.m. US EST. I was trying streaming HUMBLE By Kendrick Lamar and then auto play did not start. I tried with a wide range of songs as well and nada. I logged into Spotify on my 2020 MacBook Air (both web client and app) and my iPhone 11 iOS 15.2.1. I found a solution and creating a new free account works but my current count is linked to a student premium account. So I cannot verify my student status using the same info. So this solution will not work for me

[js65]

https://open.spotify.com/track/0xAVL3SQa8SxKdWJgly6Ht?si=_Dj0XkUqRNSh2oRVPdilkQ

iPhone 13 pro max (I encounter the problem especially on my phone)

1:30 pm Paris time

[Kiril]

Hey @collinr_1011,

Thanks for sharing your details here.

We understand that having a new account is not the optimal solution for you. Could you confirm if you are still experiencing issues with the Autoplay feature not starting for you preferred Student Premium account?  

If yes, please send a link to an example song, where the feature fails to work as expected. Also let us know the exact versions of Spotify you have installed on the devices where this occurs.

Keep us posted, we'll be on the lookout for your reply.

[Kiril]

Hey there @Jabluszko,

Thanks for the link you provided.

We weren't able to replicate the situation and for us Autoplay appears to work as expected at the moment. Could you quickly confirm, if you're still unable to start the Autoplay from this particular song?  

We'll be keeping an eye out for your reply, thanks!

[Kiril]

Hi @js65,

Thanks for submitting your details.

Could you confirm if the issue is still present for you? If yes please also check if your version of Spotify is up to date and share with us the exact version you have on.

If in doubt you can perform a clean reinstall of the app, as this is more thorough than the normal one and ensures that no cached data will cause interference with the new installation of your app. 

Let us know how things work out, we'll be keeping an eye out for your reply.

[shukudai]

I actually contacted Spotify online help last Friday, if my memory served. They gave me a test account to try if it would solve autoplay problem; it didn't work.  At the end of last year, I also created a new account and even pay premium to test autoplay function; it didn't work.  I have tried everything mentioned; clean install, restarting the app, even went insanely farther by clean install my iPhone 12 promax (15.3.1) on 21 February 2022 and install Spotify as the first app, it didn't work.  The autoplay does work on my MacBook pro 2019 and my PC, but not on the iPhone. 

I'm certain that this is not device specific nor account associated issues but technical problems from Spotify end.  It does not relate to tracks/albums/playlists or songs nor does it have something to do with timezone.  This has to be fixed by Spotify, and I'm tired to toggle autoplay off and on to fix this persistent issue many times a day.  As of now, I will take LordGun's advice to disable autoplay for couple days and see if it works on Monday.

[Jeremy]

Hi there @shukudai,

Thank you for your reply in this thread.

We can confirm that we passed this information to the right team that will have a closer look into this.

We'll keep you posted in this thread.

Take care!

[shukudai]

Thank for this Jeremy. Hope it fixes soon. 

[Fernando74]

Hi, SAME happening here! Autoplay is best feature from Spotify. But it doesn't work on Alexa, while working on Google Assistant. I guess we have to move to Amazon Music next month?

[Eni]

Hey folks, 

Thanks for your replies. 

@shukudai, could you let us know the Spotify version you're currently running on your iPhone? Also, you mentioned you'd disable the Autoplay feature for a couple of days and see if it works then. Did that fix it or did the issue persist?

@Fernando74, could you let us know the exact make/model, operating system and Spotify version of your device?

We'll be on the lookout for your replies.

[shukudai]

My Spotify version is 8.7.16.1370 on iOS 15.4

I did disable autoplay for couple days but it didn't work. I have to, as a workaround, turn autoplay off and on from time to time to trigger autoplay.

Autoplay does work on my MacBook and window laptop; it doesn't work on my iPhone and iPad (strange isn't it).

If creating a new account will resolve this issue, I'm willing to do. I used to create a new account early this year but it didn't work.

Thank Eni.

[Jeremy]

Hi there @shukudai,

Thank you for your reply in this thread and for providing your Spotify version and operative system.

We've passed your information to the team that's looking into this at the moment.

We'll keep you posted in this thread as soon as we have an update about this.

Let us know if we can help you with anything else in the meantime. 

Cheers!

[shukudai]

Thank Jeremy. Autoplay is the only thing that I want it fixed; everything works just fine.

[Jeremy]

Hey again @shukudai,

Thank you for your reply. We're still investigating this.

Can you let us know if this occur on same tracks, different playlists etc?

Cheers!

[shukudai]

It is not track based nor playlist based. It happens every time when I play any song from search result.

[shukudai]

Any update on this? I’ve been in this problem for nearly five months now. 

[Fernando74]

Yeah, problem stays. No solution given...

[js65]

It’s even gotten worse. I have to switch the Autoplay button off then on more often now, and when it finally works, the same songs keep on playing on repeat (when 4 songs have been played, it repeats the same 4 again so I have to skip them each time)

[Vasil]

Hey folks,

We're glad you're still keeping an eye on the thread!
@Fernando74, could you let us know the exact make/model, operating system and Spotify version of your device?
And @shukudai, for better or worse, it is still under investigation. 

As for @js65...
Your issue seems a lot more relatable to this thread, so we suggest taking a look there as well 😄

We'll keep you posted!
Thanks 🙂

[Bobmugabe]

Plan

Premium

Country

UK

Device

Windows PC/Android Phone and tablet

Operating System

Windows 10

My Question or Issue

The option "Autoplay similar songs when your music ends in this app" does not work for me when I cast playlists or mixes to my Google Home speakers. The option is enabled, as well as the option to autoplay on other devices on both the Windows 10 app and Android.

This option has never worked for me, and not suddenly stopped working. It's been years now.

I have to select a new playlist or mix everytime it gets to the end of the preselected songs. I end up listening to the same songs over and over because of this.

The only way around this is for me to play a single artist (can't select just 1 song or album) and once all their songs have played through, then the autoplay will work.

Is this by design?

Does autoplay not work with playlists and mixes?

I have reinstalled Windows multiple times in the years I have had this issue and changed phones, reinstalling the app does not help at all.