Help Wizard

Step 1


Black screen after logging in

Black screen after logging in

Hi, I am currently trying to sign into Spotify so my mother can use the music app on holiday, each time I enter my log in details the screen goes black and reverts to the home screen picture. The phone is a Samsung s5 , I have watched every YouTube channel and red every support forum possible and the same problem occurs. I have reinstalled and rebooted and taken out the SD card and cleared all data via application manager and still the same problem... Can someone please help? Thank you 🙂
1 Reply

Hi @Shaker93,


Have you seen this guide? It's quite complete, and might help you!

BittencourtSpotify Star
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

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