Premium (2 users)
(SAMSUNG NOTE 8)
(iOS 10, Android Oreo, Windows 10,etc.)
My Question or Issue
Haven't been able to go online in at least two weeks except for one day. Despite attempting to access via mobile data and via wifi (at a local cafe, at home, at work, at the airport), I can get nothing except an "offline mode" screen.
Radio tab says "That didn't work, please have another go."
Browse tab continually leads to a green ring that keeps spinning indefinitely.
Cannot search for anything (the only results are songs I've already downloaded or what I've successfully searched the last time I was able to gp online). I cannot use the "go to Artist" function on anything except for the album I currently have loaded, gives me another green ring indefinitely. Any other artist/ album, the go to artist and go to album are greyed out.
I have restarted my phone multiple times on more than one day. I have reinstalled spotify. I have logged out and in. Offline mode is OFF. Mobile data is on. Data saver is OFF. Download using cellular ON. Also tried the alternative in all cases.
Plenty of storage space left (see attachment). Power Saver OFF. Spotify worked fine for a year or two until this summer.
Please help. Will cancel my subscription if the product doesn't work at all.
Solved! Go to Solution.
Hey @Jayred1015, thanks for writing!
According to what you're letting us know, it's possible that the cache for the offline devices in your account might be having some issues, so our best recommendation would be for you to clear your offline devices from this link. Once you've done it, give the app a clean reinstall with the steps you'll find here.
We hope this helps. Have an amazing day :)