Can't go online

Reply
Highlighted

Can't go online

Casual Listener

Hi

 

I'm a Premium account holder. I use S primarily on my Galaxy s2(Android ICS). Can't now go online at all to add new tunes to Playlists etc. Also, Spotify is not recognising my phone under 'Devices' on my PC.

 

Help!

 

Steve

3 Replies
Highlighted

Re: Can't go online

Spotify
Spotify
Hi Steve,

I've just moved your post over here, as it's an Android problem. Have you tried the brand new preview app at all? You can get your hands on it from here: https://www.spotify.com/download/previews/
-------

Check out how we're doing over @SpotifyStatus

Question answered? Just click 'Accept as solution' to help other users out. Easy.

Who's your Spotify Star?
Highlighted

Re: Can't go online

Casual Listener

Yeah..I downloaded it...it was the first thing I tried. Any more ideas?

Highlighted

Re: Can't go online

Spotify
Spotify
Firstly, I would suggest a clean reinstall. I need to, really. But it really does work sometimes.

The second idea may seem a little strange, but could you head to our website and change your Spotify password. You can do so from here: https://www.spotify.com/account/profile/

If you could then make sure you log in with the username 'steve_guy' and your Spotify password.

-------

Check out how we're doing over @SpotifyStatus

Question answered? Just click 'Accept as solution' to help other users out. Easy.

Who's your Spotify Star?
SUGGESTED POSTS