Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


Cannot access spotify account via Google Assistant on Android

Cannot access spotify account via Google Assistant on Android

Plan : Premium
Country : Thailand

Device : Galaxy S10+

Operating System : Android 11

My Question or Issue :  I have a Spotify Premium account in Thailand.  I have a Galaxy S10+.  I am not sure exactly where Google thinks I am; maybe the U.S.?  When I go to Google HOME and go to ADD MUSIC,  it says "Spotify Free Active" so obviously Google isn't hooked up to my Premium account. When I unlink and then link it again, it still shows "Spotify Free Active."

How do I fix this?

Tks for your help.


1 Reply

Hi @rexall9000,


Welcome to the Community and thank you for posting.


We're not quite sure about what kind of setup you're trying to use.


In order to better assist you, could you confirm if you refer to Google Home only as the app, or also as a speaker?


We'll be on the lookout!

Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts