Help Wizard

Step 1


Cannot reset new password

Cannot reset new password

I have tried multiple times to reset my password. But before being accepted my new password, I get a message that the form sent has expired.
1 Reply

Hey @jaunjmatamoros


Thanks for posting in the Spotify Community.


Have you tried using the password reset link in an incognito or private window? How does that help?


If you're still having trouble after trying this, I'd recommend that you reach out to our contact form.


If you reach out to the team here, you may receive an automated reply. Don't worry though, just reply back to it and the right team will get your email. They'll be able to take a look backstage for you.


Alternatively reach over to our Twitter team at @SpotifyCares.


I hope this helps!

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