Cannot start the radio station

[barishzr3431]

Plan

Premium

Country

 Turkey

Device

Lenovo Vibe K5

Operating System

Android 5.1.1

My Question or Issue

 Ican't start the song radio on my phone. It says cannot play the radio station. Please try later.

[Bittencourt]

Hi @barishzr3431, welcome to the Community!

Did this happen when you were using Wi-Fi or your cell phone data?

Could you try both to see if it makes any difference? Does it happen with other playlists or only with this one?

Also, could you try again using any other device?

[barishzr3431]

 Im sure that it happens with every song and i tried both wifi and cellphone data. Unfortunately i don't have another android device but i think this problem is about my device. Thanks for helping btw

[barishzr3431]

 I use spotify on my computer and I haven't got any problem like this

[Katerina · Accepted solution]

Hey there @barishzr3431,

Thanks for posting about this in the Community!

Since this only occurs on your Android device, we'd recommend first performing a clean reinstall of the app. You can do so by following the steps below:

1. Head here and click Remove all devices
2. Go to your Spotify settings, scroll down to Storage and then clear the cache
3. From the Android home screen, tap Settings > Apps
4. Find Spotify in your list of apps, tap it and clear the cache and data. Then select Uninstall.
5. Switch your device off and wait a couple minutes
6. Switch your device back on
7. Open the Google Play Store then search for and install the Spotify Music app

Keep in mind that you'll need to make redownload any content you had available for offline use once you've reinstalled the app. 

If the issue still persists after that, it'd be helpful if you could post some screenshots of the error message you see. Just make sure that it doesn't include any private or sensitive info.

Let us know how you get on 🙂

[barishzr3431]

Thanks i fixed my problem. 

[Katerina]

Hey there @barishzr3431,

Thanks for keeping us in the loop 🙂

Glad to hear everything is working as it should once more. 

We'll be spotify:track:40wFAseXr2d6XhCm0Il5R7 if you need us.

Have a lovely day!