Cant use my spotify premium - google smart lock blocks spotify starting

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Cant use my spotify premium - google smart lock blocks spotify starting

nutmix
Regular

My wife has a google nexus 6. Up until about a week ago, spotify worked fine and she uses it most days (she pays for premium).  Now, if she opens spotify, a few seconds later, some sort of weird smart lock messages pops up, and closes spotify app down.

 

We tried rebooting the phone, didnt help. 

 

We found several posts with the same issue, but none had replies.

 

Any suggestions?

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Re: Cant use my spotify premium - google smart lock blocks spotify starting

Dom1796
Casual Listener

Try in this order, 

Go to settings-google-Smart lock for password

Disable auto sign in

Go on web and change password

Log in on app

Re-enable smart lock

 

If that doesn't work try signing out of your Google account maybe?

View solution in original post

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Re: Cant use my spotify premium - google smart lock blocks spotify starting

itai7se
Newbie

I had the same problem. Here is how I resoloved it:

1. Go to https://passwords.google.com/

2. In the search box look for Spotify.

3. Press the Delete buttorn.

4. Re open Spotify app, this time you will be able to ener your password

View solution in original post

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Re: Cant use my spotify premium - google smart lock blocks spotify starting

Moderator
Moderator

Hey @nutmix.

 

Thanks for reaching out to us about this - we'll be glad to help you and your wife out 🙂

 

Could you possibly send us a screenshot showing us the message that pops us? We'll look into it. If you could link us to the similar threads in the Community, that would also be great.

 

Thanks! We'll be looking out for your reply.

PeterModerator
 
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Re: Cant use my spotify premium - google smart lock blocks spotify starting

Stingray240CS
Casual Listener

Did this ever get resolved? Having the same issue on the S9 Plus.

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Re: Cant use my spotify premium - google smart lock blocks spotify starting

Stingray240CS
Casual Listener

Nevermind. I had to update the password saved in my google account for Spotify.

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Re: Cant use my spotify premium - google smart lock blocks spotify starting

nutmix
Regular

The message about smartlock pops up and dissapears too fast to take a screen shot. right at the same time, spotify closes (not running at all).

 

No solution yet.

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Re: Cant use my spotify premium - google smart lock blocks spotify starting

Shanty
Newbie

Have found no answer on the web.

But have kinda solution.

I own a Samsung Galaxy s10 plus and the same issue.

I changed my password on the website and it work again.

What's making this? 

Hope it helps someone.

 

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Re: Cant use my spotify premium - google smart lock blocks spotify starting

Moderator
Moderator

Hey @Shanty and @Stingray240CS,

 

Glad to hear changing the password did the trick 😉

 

@nutmix could you give that a go and see if it works for you?

 

Keep us posted 🙂

 

PeterModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
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Re: Cant use my spotify premium - google smart lock blocks spotify starting

Dom1796
Casual Listener

Thanks for this!

Me and my partner had the same issue.

It's because of Google smart lock. It's been a known issue for a month but no resolves! It can happen to any app not just spotify and changing password on the web has worked for all of mine

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Re: Cant use my spotify premium - google smart lock blocks spotify starting

emiliocastelar2
Casual Listener

Just Today Have The Same Issue, Changed Passwords, Install UnInstall App, Deleted Passwords On Google...Nothing Seems To Work.... Galaxy S10+ PLEASE HELP...

THANK YOU.....

Highlighted
Solution!

Re: Cant use my spotify premium - google smart lock blocks spotify starting

Dom1796
Casual Listener

Try in this order, 

Go to settings-google-Smart lock for password

Disable auto sign in

Go on web and change password

Log in on app

Re-enable smart lock

 

If that doesn't work try signing out of your Google account maybe?

View solution in original post

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