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Charged 3 times

Avatar of sameramous
Newbie
2015-08-27 03:30 AM
I have been charged 3 times for a college subscription and I checked my spotify "subscription page" and it only says they took money once but my bank statement shows 3. What can I do to reverse that???
3 people had this problem.
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Avatar of JoeThomas
Community Legend
2015-08-27 02:44 PM

Hiya again:

 

Just checked with someone - The payments on your statement should show as processing/pending/pre-auth, meaning no money's been taken. The funds should reappear on his statement soon.

 

~Joe

JOEBOT, lovingly handmade by MattSuda - I'm not the only sexy rock star, there are plenty of others that are happy to help you out. Just look for the star by their name.
-
I AM NOT AN EMPLOYEE OF SPOTIFY AB. I am just a thirteen year old child trying to help out. I am not paid to help or say any views of Spotify AB or any of it's affiliates, so the least that you could do is share some kudos, or, if I helped you out, mark my post as a solution. It makes me all fuzzy inside

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Avatar of Fmaldonado25
Casual Listener
2015-09-01 07:55 AM
ME TOO. I just signed up a few days ago WTH.

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5 Replies

Avatar of JoeThomas
Community Legend
2015-08-27 12:49 PM

Hiya:

 

I'm escatalating this now, someone shall be with you soon.

 

~Joe

JOEBOT, lovingly handmade by MattSuda - I'm not the only sexy rock star, there are plenty of others that are happy to help you out. Just look for the star by their name.
-
I AM NOT AN EMPLOYEE OF SPOTIFY AB. I am just a thirteen year old child trying to help out. I am not paid to help or say any views of Spotify AB or any of it's affiliates, so the least that you could do is share some kudos, or, if I helped you out, mark my post as a solution. It makes me all fuzzy inside
0 Likes
Marked as solution

Avatar of JoeThomas
Community Legend
2015-08-27 02:44 PM

Hiya again:

 

Just checked with someone - The payments on your statement should show as processing/pending/pre-auth, meaning no money's been taken. The funds should reappear on his statement soon.

 

~Joe

JOEBOT, lovingly handmade by MattSuda - I'm not the only sexy rock star, there are plenty of others that are happy to help you out. Just look for the star by their name.
-
I AM NOT AN EMPLOYEE OF SPOTIFY AB. I am just a thirteen year old child trying to help out. I am not paid to help or say any views of Spotify AB or any of it's affiliates, so the least that you could do is share some kudos, or, if I helped you out, mark my post as a solution. It makes me all fuzzy inside
0 Likes
Marked as solution

Avatar of Fmaldonado25
Casual Listener
2015-09-01 07:55 AM
ME TOO. I just signed up a few days ago WTH.
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Avatar of Fmaldonado25
Casual Listener
2015-09-01 07:56 AM
What if the funds don't "reappear"??
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Avatar of Hashtagxtina
Newbie
2016-01-15 08:31 PM
This happened to me too and not very happy. I signed up for student discount and got charged 3 times
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