[Closed ongoing issue] Offline changes to playlists disappear when going back online

[Gazerbin]

Hey,

An issue is still here after the 8.6.34.749 update but the board has been closed

Here's the link

https://community.spotify.com/t5/Ongoing-Issues/Offline-changes-to-playlists-are-wiped-out-when-I-m-...

Thanks !

[tjasthi]

This is happening for me on Mac. I don't think Spotify has any special privacy permissions on mac applications?

Can the issue be diagnosed on the Mac application as well?

[Gazerbin]

Hey,

Very promising indeed !

Storage was denied, I switched it on, and so far it seems to be working. I'm still a bit skeptical too, and second what rcklr said.

At last a solution, thanks guys !

EDIT : No, it still doesn't consistently works with storage allowed. I'd say the issue ain't that the client doesn't write to the local storage, it is that it can't communicate the local content to the server.

[rcklr]

Turns out this problem is definitely NOT solved, in spite of apparent success with my quick test a few weeks ago. I tested again on a five-hour flight from west coast to east coast. Confirmed that Battery Optimization was OFF and access to Storage was ON, and rebooted phone before flight. During the flight I made a few changes to some test playlists, and after connecting to the cell network upon landing I literally watched Spotify revert the changes I’d made to one of the test lists during the flight song by song. All of the changes I’d made to all of the test playlists during the flight were lost.

Samsung Galaxy S21 5G Model Number SM-G991U1

Spotify Version 8.6.66.1238

Android 11

[JEEMKLFAN]

Yeah this problem still isn't fixed. I've done what was suggested, turned off optimisations and allowed all permissions, but it's still there and I just lost an hour of playlist fiddling. Pretty much the same experience as gazerbin and rcklr. 

[Gazerbin]

The issue is still here

I performed several clean reinstall when asked, and I think I never denied 'Storage access', which means storage is probably currently denied by default, if it might help

[CarlosE]

Hey folks,

Thanks for keeping in touch.

@JEEMKLFAN and @Gazerbin, could you let us know the Spotify version you're currently running? We'll look into it further.

Keep us posted.

[JEEMKLFAN]

@carlosE

Spotify Version: 8.6.66.1238

Android Version: 11

Phone: Oppo A9 2020 model CPH1941

Thanks for looking into this!

[Gazerbin]

Hey,

Spotify : 8.6.68.1225

Android 10

Phone : Huawei P20

Hope you'll find the bug

[MafeG]

Hi folks,

Thank you for that information! 

We've sent your information to the right team backstage. At the moment we're not able to provide you with a timeframe for a fix, but we can recommend keeping the app updated.

If anybody else is still experiencing this issue, please share with us your device model, OS and Spotify version you're running. 

Let us know if you have any questions.

[Gazerbin]

It's been 38 weeks and the issue's still here

[Gazerbin]

39 WEEKS

[Jeremy]

Hi there folks,

Thank you for your replies in this thread.

It would be great if you could provide us screenshots and a video recording that we can pass on to the team that's taking a closer look into this.

We'll keep an eye out for your replies.

Take care!

[Gazerbin]

Hey,

Spotify version : 8.6.74.1176

Android 10

Reproduction I just did : https://vimeo.com/641912531

Old clean and quick reproduction : https://vimeo.com/554850623 ; steps are visible but also explained in description.

One series of step that reproduces the issue :

====== STEPS ========

1. Make sure the app is closed and you've downloaded some music for the test

2. Open it offline

3. Create a playlist offline

4. Add songs from various sources : playlists, albums, downloaded, non-downloaded

5. Listen to it (optional ?)

6. Add it to home screen (optional)

7. Close the app.

8. Reopen it while offline

======= RESULTS =========

'Missing playlist

The playlist is no longer valid. Please try another one'

===== Additional steps =======

1. Close the app

2. Open the playlist from its shortcut while offline

==== Results =====

You can reaccess it

===== What DOES NOT reproduce the issue for me =====

Open the app online

Go offline

Create a playlist

Take first 5 downloaded songs from the 'On Repeat' Spotify official playlist

Close the app

Open it online

===== RESULTS ======

It works just fine, which might trick you into thinking the issue has been solved

What we know so far:

· ain't account specific (50 people must be on this thread)

· ain't platform specific (iPhone and Android users concerned)

· appeared just after the 26th January 2021 update for me (Android)

· hard to reproduce it immediately, and the behavior is really dependent on the following parameters

What we can guess:

· it impacts the whole premium user base

· it impacted way more than the 50 of us on this thread, but perhaps it only happened once or twice for them and it went unnoticed

===== Parameters ======

Create the playlist offline or online

Open the app offline or online

Close the app before you put the data back on or don't

Which songs you put in the playlist (taken from albums, personal playlists, other account's playlists, downloaded and in your library or not)

Download the playlist or don't

Reopen the app while offline vs online 

Choose to play the playlist or not

As we said earlier, it ain't fixed behavior. You might repeat the same steps as me and still not find it the first time. But, try it again, taking different songs, from different playlists, taking songs from whom you only have the name cached, and you'll get this 'Missing playlist' error message

The issue appeared right after the 26th of January 2021 update. 

Using version control, you could go check what changes were made for this update, and then recursively go back in time

Hope you'll find it, stay in touched if you need more info, but we already shared so much in the threads

[Gazerbin]

41 weeks

[Gazerbin]

I'd love to hate you, but man, Spotify's the best, which is probably the reason why we are still here despite the current poor support

It just feels like no dev really tried reproducing the issue, or tried to understand what's happening

So, if anybody's trying to solve it rn, I'd be happy to help, to try different reproductions, anything

But, just, please make it look like you're trying to solve it and feel free to use us as much as you want

It's a short life we live here and 1 year with **bleep** playlists already seems pretty huge for me

PS : I ain't no gig goer

[Gazerbin]

42

[Jeremy]

Hi there @Gazerbin,

Thank you for getting back in touch with us.

We've provided all of the information to the right team and we can assure you that this is being investigated at the moment.

We'll get back to you as soon as we have more information to share regarding this.

Let us know if we can help you with anything else in the meantime.

Take care!

[Gazerbin]

Thanks !

[vipnick1337]

Hey there!

I saw this happening to somebody a while back but after that it was answered that it should be fixed. Happened now to me, I was in the airplane adding stuff from my synced playlists into a new playlist. When I turned Spotify back into online mode my playlist had dissappeared.

Would love to get it back 😞

[Alex]

Hey @vipnick1337,

Thanks for the post.

Sorry to hear that you're having such an experience with the app.

We'd recommend running a clean reinstall of the app. Please follow the steps from this Spotify Guide exactly, as this will assure that all app data is cleared completely, before reinstalling.

Also, make sure the app is granted all permissions. These settings could be hindering the performance of the app.

Keep us posted on how you get on with this.

Cheers.