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Continuously crashes!

Continuously crashes!

I downloaded the app yesterday and it was working just fine. However, since signing up to the free trial, I have not been able to access the app without it crashing. It only gets as far as a black screen with the little menu bars on the left. I wait for it to load and it just crashes - even after I close the app and clear the RAM. I have tried uninstalling, reinstalling and restarting my phone (Samsung G S4) but the same thing keeps happening.
I really would like to enjoy the benefits of the app so I'm incredibly disappointed.
Is there anything you can do?
Reply
3 Replies

Can you try a clean install following the below guide?

 

[GUIDE] How to fix common issues for Spotify on Android


Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

I have the exact same problem since I installed the last version (1.9.0.1273). Anyone can help with something more interesting than the "common issues for android"?

Same here! Have a Sony Z1.  The common issues for android doesn´t solv my problems!!!

 

Come and fix this!!

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