Download progress

Plan

Premium

Country

Israel

Device

S8+

Operating System

Android

 

My Question or Issue

Progress of download keep appear in notification area , I didn't ask to download something, and it still on 0% and I can't close it even after restart the phone.

2019-03-28 06.26.34.jpg
Reply

Accepted Solutions
Marked as solution

Hey @Lidor.

 

Thanks for the reply!

Could you try a clean reinstall of the app?

 

Let me know how this goes 🙂

Billy-JSpotify Star
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5 Replies

Hey @Lidor, and welcome to the community.

Hope you're doing great!

 

No worries, I'll be happy to help. 

Have you already downloaded the app, or is that what the progress bar is?

Keep me posted 🙂 

Billy-JSpotify Star
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If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Thank you for the reply, I use the app for about a year, and in the last couple of days this progress bar keep appear in the notification area.

2019-03-28 14.08.44.jpg
Marked as solution

Hey @Lidor.

 

Thanks for the reply!

Could you try a clean reinstall of the app?

 

Let me know how this goes 🙂

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Same issue here.

You mean to say clean re-install including to lose all downloads? ~13 GB here.

Probably not a good idea...

Hey there @simsonfahrer,

 

Thanks for reaching out to us 🙂

 

We'd suggest you start off by restarting the device. Then you can log out and log back in to the account. You can also check these steps and clear the cache. Sometimes the cache can lead to different issues.

 

Tip: To make sure that the app is up-to-date, it is also a good idea to run a clean reinstall with the steps mentioned here. That way some other potential issues can be avoided.

 

Keep us posted! If you have questions, you know where to find us.

 

 

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