Downloading problems

[katie1993]

Hi,

All my songs on my phone and probably on the app in general keep on re-downloading themselves. I have limited internet connection, but do have spotify premium and now my phone is downloading over 1000 songs. Why is this and how do i make it stop? 

Also it is so hard to get in contact with anyone at spoitfy and your help pages are just complete mazes to ensure that nobody can get in touch with you to try and ask for help with a problem you probably don't know how to fix. I love spotify and the service it provides but have really found it frustrating to get some help with what is probably a straightforward problem. 

Apologies for the rant but thank you to anyone who can help me, 

[Joe]

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