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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5238 Views

0 replies

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Solved!! Spotify crash immediately on my Galaxy S3

Hello, I'm a premium member, and Spotify doesn't work on my phone anymore. On the last couple of days, it crashes when I start the application ("Unfortunately, Spotify has stopped"). This morning I was able to access the login screen, but when I was ...

Regular

Hello,   I'm a premium member, and Spotify doesn't work on my phone anymore. On the last couple of days, it crashes when I start the application ("Unfortunately, Spotify has stopped"). Thi...

stakleni

Newbie

3622 Views

20 replies

0 likes

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Spotify closes down on samsung s7

Please help. My Spotify isn't working anymore. It closes down immediately when I turn it on. Also my phone gets really warm. I have Android 6.0.1. On a Samsung galaxy s7.I tried:- Turning my phone off and on- Reinstalling spotify and turning phone of...

Newbie

Please help. My Spotify isn't working anymore. It closes down immediately when I turn it on. Also my phone gets really warm. I have Android 6.0.1. On a Samsung galaxy s7. I tried: - Turning my phon...

270 Views

0 replies

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Not working on my premium account

Good day if you reading this, thank you for you're time.My problem is that if i open spotify i wont open at all, i open it and i closes after 1 second. But if a re-install than i opens but if i wanted to login with my account it closes.But if i re-in...

Newbie

Good day if you reading this, thank you for you're time. My problem is that if i open spotify i wont open at all, i open it and i closes after 1 second. But if a re-install than i opens but if i wan...

282 Views

0 replies

0 likes

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Forced offline, syncing problems + Spotify erases my offline music! :-(

I had these problems since about 1 1/2 month or so. I've written twice to Spotify, who so far has neglected my messages. Offline:Most of the time when using the app, I am forced into an offline-mode. It is not enabled in settings. It does not matter ...

Music Fan

I had these problems since about 1 1/2 month or so. I've written twice to Spotify, who so far has neglected my messages.   Offline: Most of the time when using the app, I am forced into an of...

hellozarina

Newbie

7160 Views

20 replies

7 likes

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  • 20 replies
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Spotify deactivates my password on lock display

When i listen to spotify music and lock my display, i don't need my password to get into my phone again, spotify deactivates my display lock. Someone knows how to fix that, because it's annoying if everyone is able to get into my phone. Sorry for bad...

Casual Listener

When i listen to spotify music and lock my display, i don't need my password to get into my phone again, spotify deactivates my display lock. Someone knows how to fix that, because it's annoying if e...

oliverschlick

Casual Listener

471 Views

2 replies

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my spotify closes after I login with my account

When I open my spotify it automatticaly closes on my phone. I deleted it and downloaded it again. Then spotify worked, but soon after I logged in with my account the app closes again. I already turned my phone off and on a couple of times. I logged i...

Newbie

When I open my spotify it automatticaly closes on my phone. I deleted it and downloaded it again. Then spotify worked, but soon after I logged in with my account the app closes again. I already turne...

346 Views

0 replies

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Can't play spotify when screen is off.

My device is a Xiaomi Mi3 running on Android 6.0.1 Marshmallow. I've been tweeking my phone for almost a week now, and I can't seem to find a solution to my problem (as mentioned above). Need help with these. After 2 or 3 songs when my screen is off ...

Casual Listener

My device is a Xiaomi Mi3 running on Android 6.0.1 Marshmallow. I've been tweeking my phone for almost a week now, and I can't seem to find a solution to my problem (as mentioned above). Need help wi...

Chubz316

Casual Listener

343 Views

2 replies

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Spotify Crashes after login

HiI own an LG Nexus 5X and every time I open the application it just crashes. I've tried reinstalling and it launches normally but straight after I log in it says "logging in" and crashes. I don't know what to do I've cleared cache and I've logged ou...

Newbie

Hi I own an LG Nexus 5X and every time I open the application it just crashes. I've tried reinstalling and it launches normally but straight after I log in it says "logging in" and crashes. I don't ...

Nuttynote

Music Fan

647 Views

2 replies

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Hwkwos

I was listing to music on my Samsung galaxy s6 and it stopped playback didn't realize it so I went back into the app and it keeps force closing. I uninstalled and reinstalled and it worked but when I signed in nto my premium account it force closed a...

Newbie

I was listing to music on my Samsung galaxy s6 and it stopped playback didn't realize it so I went back into the app and it keeps force closing. I uninstalled and reinstalled and it worked but when I...

311 Views

0 replies

0 likes

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how can I connect my smartphone to my car?

Hello!I'd like to use a cable to connect my smartphone to my car audio system and to listen music with the android app. Which one should I use? USB or mini-jack?Thanks!

Roadie

Hello! I'd like to use a cable to connect my smartphone to my car audio system and to listen music with the android app. Which one should I use? USB or mini-jack? Thanks! 🙂

S3ndG

Roadie

355 Views

2 replies

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Playback starts on my wife's phone when i play something on my phone

I am a Spotify premium user and have the app for my Samsung Galaxy S5. My wife has also downloaded the app and uses my account to listen to stuff when I'm not using it. I'm totally fine with this but recently when I start to listen to Spotify it kick...

Newbie

I am a Spotify premium user and have the app for my Samsung Galaxy S5. My wife has also downloaded the app and uses my account to listen to stuff when I'm not using it. I'm totally fine with this but...

justinewin_

Roadie

485 Views

1 replies

0 likes

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Spotify home screen just shows: An error occurred. Please try again

Playback works fine but the home screen of the app just says "An error occurred. Please try again" (or rather "Hoppsan, något blev fel. Det fungerade inte. Försök igen." since language is set to swedish) Huwaei P8 LiteSpotify version 5.4.0.858Android...

Casual Listener

Playback works fine but the home screen of the app just says "An error occurred. Please try again" (or rather "Hoppsan, något blev fel. Det fungerade inte. Försök igen." since language is set to sw...

Klfb

Newbie

1668 Views

5 replies

1 likes

Android
huawei
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Stops playing after going in sleep mode.

I have the newest version, no other updates available. When my tablet is turned on, plays just fine. Shortly after my tablet goes into sleep mode, the song playing automatically stops and resets. Ive already uninstalled and reinstalled the app, redow...

Casual Listener

I have the newest version, no other updates available. When my tablet is turned on, plays just fine. Shortly after my tablet goes into sleep mode, the song playing automatically stops and resets. Ive...

447 Views

0 replies

0 likes

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WHAT THE **bleep** IS UP WITH THE NEW UPDATE (MARCH 2017)

I no longer have the option to send anything directly to friends! **bleep**! And you can't see the number of followers on a playlist anymore either! This is BULL!Am I missing something???

Regular

I no longer have the option to send anything directly to friends! **bleep**! And you can't see the number of followers on a playlist anymore either! This is BULL! Am I missing something???

Smarkley3

Newbie

2804 Views

10 replies

0 likes

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Songs not deleting

I have a LG Android device and have been trying to clean up my library. Whenever I try deleting a song it still remains in my library. Any suggestions or solutions?

Casual Listener

I have a LG Android device and have been trying to clean up my library. Whenever I try deleting a song it still remains in my library. Any suggestions or solutions?

222 Views

0 replies

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Solved!! When I search for a song it says "Ooops, something went wrong"

Even after hitting then try again button nothing happens. I restarted my phone and cleared all data but the app. Still failed. Any ideas what might be wrong?

Newbie

Even after hitting then try again button nothing happens. I restarted my phone and cleared all data but the app. Still failed. Any ideas what might be wrong?

user-removed

Not applicable

912 Views

3 replies

0 likes

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Phone shuts down

When I open the spotify app on my Samsung s5 sometimes it will freeze then shut down my whole phone and then my phone won't turn on for a few minutes. I thought it was just my old phone (s4) but when I upgraded it still does it. I don't want to delet...

Newbie

When I open the spotify app on my Samsung s5 sometimes it will freeze then shut down my whole phone and then my phone won't turn on for a few minutes. I thought it was just my old phone (s4) but when...

nikkivansoriano

Newbie

539 Views

1 replies

3 likes

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Constant notifications when playing music

When I'm playing music I constantly hear a notification sound. This notification sound stops when I stop playing music, too. I have no clue as how to fix this. Any help would be greatly appreciated!

Newbie

When I'm playing music I constantly hear a notification sound. This notification sound stops when I stop playing music, too. I have no clue as how to fix this. Any help would be greatly appreciated!

330 Views

0 replies

0 likes

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Solved!! Music stop when playing music

i use redmi3sWhen i play to shuffle,radio play , music suddenly stop

Newbie

i use redmi3s When i play to shuffle,radio play , music suddenly stop

Joe

Community Legend

547 Views

1 replies

0 likes

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