Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Casual Listener
201314 Views
134 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
545461 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
453083 Views
571 replies
38 likes
I'm having problems with the bass sound. This problem have ruined my Electronic and House musics. At first i thought that the problem was on my headphones, but the same thing happens if i connect on Bluetooth or even if a listening right trough the p...
I'm having problems with the bass sound. This problem have ruined my Electronic and House musics. At first i thought that the problem was on my headphones, but the same thing happens if i connect on ...
759 Views
0 replies
2 likes
Hello! I'm a Premium user, I use Spotify both on my PC and my phone (HTC Explorer). My problem is that when I download my playlists, some songs refuse to get downloaded. In one of my playlists I have 31 songs, but not all of them will play. They all ...
Hello! I'm a Premium user, I use Spotify both on my PC and my phone (HTC Explorer). My problem is that when I download my playlists, some songs refuse to get downloaded. In one of my playlis...
Newbie
23323 Views
6 replies
1 likes
Hi , i use my Premium Spotify Account via my Samsung S4 /Android 5.0.1 and Bluetooth connections since months in my Car.But since the latest update to Spotify 8.4.1.846 armV7 , i can connect via Bluetooth but no Sound is available . I re-installed Sp...
Hi , i use my Premium Spotify Account via my Samsung S4 /Android 5.0.1 and Bluetooth connections since months in my Car. But since the latest update to Spotify 8.4.1.846 armV7 , i can connect...
Community Legend
554 Views
1 replies
0 likes
Finally got Android Auto in my car, but I can only see like half of my playlists?
Finally got Android Auto in my car, but I can only see like half of my playlists?
Music Fan
25578 Views
63 replies
13 likes
I purchased a new phone, and I had no issues logging into my Spotify account. However, only a few of the songs I had saved are now on the new phone. I still have access to the older phone, so is there a way to get the rest of my saved songs on the ne...
I purchased a new phone, and I had no issues logging into my Spotify account. However, only a few of the songs I had saved are now on the new phone. I still have access to the older phone, so is ther...
Community Legend
470 Views
1 replies
0 likes
After downloading some songs through the Spotify app on the X5 3rd gen running Android 5.1, if I power off the X5 3rd gen and power it on again, the downloaded songs will disappear when opening the Spotify. But it it strange that, the songs have gone...
After downloading some songs through the Spotify app on the X5 3rd gen running Android 5.1, if I power off the X5 3rd gen and power it on again, the downloaded songs will disappear when opening&...
Casual Listener
12072 Views
2 replies
0 likes
App is using internal storage instead of SD card. Please fix. I'm not getting paid for doing a workaround clean install whatsoever. I'm paying for a service and demand it to be fixed. Get a couple developers and address the issue as a real company wo...
App is using internal storage instead of SD card. Please fix. I'm not getting paid for doing a workaround clean install whatsoever. I'm paying for a service and demand it to be fixed. Get a couple de...
Casual Listener
2077 Views
9 replies
0 likes
Im using the android app on my lg v20 and it crashes as soon as i enter my username and password and click login.Ive tried reinstalling the app and have reset my password. The app still crashes.
Im using the android app on my lg v20 and it crashes as soon as i enter my username and password and click login. Ive tried reinstalling the app and have reset my password. The app still crashes.
Roadie
606 Views
1 replies
0 likes
I fell asleep listening to one of my playlist. Phone dies. Woke up put it on the charger. Go to my account and every song is gone. Try to log off and log back in. Credit card info is good. I tried going to my account it says premium. Tried to recover...
I fell asleep listening to one of my playlist. Phone dies. Woke up put it on the charger. Go to my account and every song is gone. Try to log off and log back in. Credit card info is good. I tried go...
Roadie
326 Views
1 replies
0 likes
I've recently installed an SD card to my Moto X Play. After finally getting it to download my music to the SD card, I'm still having issues. Spotify frequently gives me the "no storage area found" error, which is fixed with a phone restart. However, ...
I've recently installed an SD card to my Moto X Play. After finally getting it to download my music to the SD card, I'm still having issues. Spotify frequently gives me the "no storage area found" er...
Casual Listener
520 Views
2 replies
0 likes
Pls advise im paying $12 per month for this **bleep**
Pls advise im paying $12 per month for this **bleep**
Community Legend
449 Views
1 replies
0 likes
I'm still getting a very frustrating error that was present in the beta. I set a lot of playlists for offline listening, as I like to hike where there is very little or no cell phone reception. I keep getting an error where as soon as Spotify loses c...
I'm still getting a very frustrating error that was present in the beta. I set a lot of playlists for offline listening, as I like to hike where there is very little or no cell phon...
Casual Listener
3103 Views
9 replies
6 likes
I have Spotify Premium and for the past month or so I haven't been able to find Up Next on my list of song options. I'm not tech-savvy and I have no idea what to do! Somebody please help me!
I have Spotify Premium and for the past month or so I haven't been able to find Up Next on my list of song options. I'm not tech-savvy and I have no idea what to do! Somebody please help me!
Casual Listener
572 Views
2 replies
0 likes
Anybody know why my songs are undownloading themselves and asking to be redownloaded randomly?
Anybody know why my songs are undownloading themselves and asking to be redownloaded randomly?
Community Legend
430 Views
1 replies
0 likes
All of my music got deleted two times, just a couple of playlists got saved, need help
All of my music got deleted two times, just a couple of playlists got saved, need help
Community Legend
692 Views
3 replies
0 likes
Olá.. Estou tendo um problema ao executar algumas músicas. Algumas músicas não reproduzem corretamente, elas ficam chiando como uma estação de tv ou rádio fora do ar.. Porém em tablet ou desktop eu consigo executar normalmente, apenas em celulares an...
Olá.. Estou tendo um problema ao executar algumas músicas. Algumas músicas não reproduzem corretamente, elas ficam chiando como uma estação de tv ou rádio fora do ar.. Porém em tablet ou desktop eu c...
Not applicable
4078 Views
6 replies
3 likes
Hi all,is there any specific way to follow related to the ability of adding a track to a playlist owned by me ?I mean, I have a collaborative playlist and one of my follower can't add a track to it (can see and play tracks in it but can't add).Let me...
Hi all, is there any specific way to follow related to the ability of adding a track to a playlist owned by me ? I mean, I have a collaborative playlist and one of my follower can't add a trac...
Casual Listener
432 Views
2 replies
0 likes
i have put 2 local song files in my playlist but decided to delete them a while ago. When i'm looking at the playlist on my phone the local songs are still there, but greyed out. how do i delete these from my phone (galaxy s7)?
i have put 2 local song files in my playlist but decided to delete them a while ago. When i'm looking at the playlist on my phone the local songs are still there, but greyed out. how do i delete thes...
Community Legend
438 Views
1 replies
0 likes
I can't open the genius lyrics. The button doesn't show up
I can't open the genius lyrics. The button doesn't show up
Community Legend
957 Views
1 replies
1 likes
I have a family acount and once in a while i lose all the offline music and naturaly i realise that when i need it. And the i dont have it. I pay for it. If it was to use the the mobile data i wouldnt pay for it.A realy unsatisfied costumer
I have a family acount and once in a while i lose all the offline music and naturaly i realise that when i need it. And the i dont have it. I pay for it. If it was to use the the mobile data i wouldn...
Casual Listener
653 Views
2 replies
1 likes
