Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
For some reason I hit shuffle play on my songs or playlists and it keeps saying "looks like you discovered a premium feature" but that doesn't make sense I'm just trying to listen to a playlist like any person on Spotify?
For some reason I hit shuffle play on my songs or playlists and it keeps saying "looks like you discovered a premium feature" but that doesn't make sense I'm just trying to listen to a playlist like ...
Newbie
357 Views
1 replies
1 likes
So my playlist is 630 songs. When I play a song from my Android then connect it to my PC the next song in the playlist is always the first song of the playlist then proceeds to play the first 100 songs. If I try to shuffle then play to my PC it plays...
So my playlist is 630 songs. When I play a song from my Android then connect it to my PC the next song in the playlist is always the first song of the playlist then proceeds to play the first 100 son...
Roadie
4987 Views
1 replies
4 likes
I'm free user and I have Nvidia SHIELD K1 tablet that is recognized as phone, which means that I can't play songs on demand anymore and I can't control my tablet with phone.I'm using latest version of Spotify (8.4.0.539) on Android 7.0 (Nvidia SHIELD...
I'm free user and I have Nvidia SHIELD K1 tablet that is recognized as phone, which means that I can't play songs on demand anymore and I can't control my tablet with phone. I'm using latest version...
806 Views
0 replies
1 likes
Hi!I have the premium subscription but I can only shuffle play albums when I'm on my Samsung Galaxy 5 mobile phone. I expected to be able to play them sequentially.Rgds Christian
Hi! I have the premium subscription but I can only shuffle play albums when I'm on my Samsung Galaxy 5 mobile phone. I expected to be able to play them sequentially. Rgds Christian
Newbie
2399 Views
5 replies
0 likes
Estou com um problema que pode ser total ignorância minha, então peço desculpa desde já pelo incomodo. Em meu spotify apareceu um novo recurso chamado "Behind the Lyrics" que mostra as informações e curiosidades por trás das letras. Amei esse novo re...
Estou com um problema que pode ser total ignorância minha, então peço desculpa desde já pelo incomodo. Em meu spotify apareceu um novo recurso chamado "Behind the Lyrics" que mostra as informações e ...
388 Views
0 replies
0 likes
I have Spotify on Android(LG G3) used while running. Songs appear to be skipping using the motion sensor. This makes using spotify on the run annoying/impossible. Is there any solution to this? I have looked through android spotfify settings and cann...
I have Spotify on Android(LG G3) used while running. Songs appear to be skipping using the motion sensor. This makes using spotify on the run annoying/impossible. Is there ...
Casual Listener
14509 Views
5 replies
0 likes
I noticed a very annoying problem implicating the using of Spotify offline. Often playlists saved on my device are not available offline so for example when I open spotify on the plane or when I don't have connection I cannot listen to the whole play...
I noticed a very annoying problem implicating the using of Spotify offline. Often playlists saved on my device are not available offline so for example when I open spotify on the plane or when I don'...
Newbie
414 Views
1 replies
0 likes
Good afternoon, I would like to consult how do I make the application recognize the downloaded songs in the micro SD so that you do not have to re-download them?
Good afternoon, I would like to consult how do I make the application recognize the downloaded songs in the micro SD so that you do not have to re-download them?
Community Legend
371 Views
1 replies
0 likes
Hi guys.I know how I can change the order of my songs in the shuffle mode. But how can I change the order of my own playlist permanently (means, if I restart the app, the songs should be in my chosen order). The only option I know is to create a new ...
Hi guys. I know how I can change the order of my songs in the shuffle mode. But how can I change the order of my own playlist permanently (means, if I restart the app, the songs should be in my chos...
Community Legend
1040 Views
1 replies
0 likes
So, I have tried everything to get the Waze integration working. I have tried from both apps. I saw an "enable Spotify" setting in the Waze app (which I did), but have not seen anything in my Spotify settings. I can have both apps running when drivin...
So, I have tried everything to get the Waze integration working. I have tried from both apps. I saw an "enable Spotify" setting in the Waze app (which I did), but have not seen anything in my Spotify...
Casual Listener
55980 Views
6 replies
0 likes
hi there,I had an iphone 6 and recently upgraded to samsung s8. on the iphone i could easily play music at home via airply to my stereo and in the car as it was integrated.now..im having issues connecting to my stereo as airply doesnt work with samsu...
hi there, I had an iphone 6 and recently upgraded to samsung s8. on the iphone i could easily play music at home via airply to my stereo and in the car as it was integrated. now..im having issues c...
974 Views
0 replies
0 likes
Hi, I've been having trouble with the Android importing feature for a while now. I have a few local folks for songs that aren't available on the app, and I've tried to import them several times, but they never show up on my "imported music" list. I g...
Hi, I've been having trouble with the Android importing feature for a while now. I have a few local folks for songs that aren't available on the app, and I've tried to import them several times, but ...
307 Views
0 replies
0 likes
Problem is that when I connect my mobile to my car stereo via aux , it will play a song for few seconds then stops .I have tryed this on WiFi/3g/4g , therefore its not a connection issueI have changed aux cable to a new one , still the problem occurs...
Problem is that when I connect my mobile to my car stereo via aux , it will play a song for few seconds then stops . I have tryed this on WiFi/3g/4g , therefore its not a connection issue I hav...
Newbie
6904 Views
8 replies
2 likes
Hello, I wasn't able to find a topic similar or related to this. I'm using Nougat on a Huawei P9 and the lockscreen notification keeps turning the screen on everytime a song is played or changed when playing music on my computer. Basically, if Spotif...
Hello, I wasn't able to find a topic similar or related to this. I'm using Nougat on a Huawei P9 and the lockscreen notification keeps turning the screen on everytime a song is played o...
Regular
608 Views
3 replies
0 likes
So,when i'm in my home the spotify doesn't work but when i'm using the Wi Fi of another place,it works,doens't work in my home so, what i do? I tried to unistall it,doesn't work,i turn my cellphone off and after a few minutes i put it On and nothing ...
So,when i'm in my home the spotify doesn't work but when i'm using the Wi Fi of another place,it works,doens't work in my home so, what i do? I tried to unistall it,doesn't work,i turn my cellphone o...
Newbie
1485 Views
5 replies
1 likes
Everytime I try to login it says "Enjoying your trip? To listen abroad for more than 14 days tell us where you are at spotify.com.". I cannot change my current location due to it being fixated to Austria even though I currently live in Bosnia and Her...
Everytime I try to login it says "Enjoying your trip? To listen abroad for more than 14 days tell us where you are at spotify.com.". I cannot change my current location due to it being fixated to Aus...
Roadie
1483 Views
4 replies
0 likes
Hey spotifySo I have been seeking certain soundtracks on the spotify app but they just are not available so I was just wondering if it would be possible to download all the pokemon movies soundtracks onto spotify at all
Hey spotify So I have been seeking certain soundtracks on the spotify app but they just are not available so I was just wondering if it would be possible to download all the pokemon movies soundtrac...
Spotify Star
294 Views
1 replies
0 likes
Was listening to Release Radar & heard a song I wanted to share but didn't have a chance to at the time & didn't save it. Half hour later opened Spotify again & Release Radar had changed. Is there a way to find out what songs I've recently listened t...
Was listening to Release Radar & heard a song I wanted to share but didn't have a chance to at the time & didn't save it. Half hour later opened Spotify again & Release Radar had changed....
Spotify Star
226 Views
1 replies
0 likes
I'm a premium user. I use a Huawei P7. Most of the times, I listen from my saved playlist, so I'm not sure if this is a more general problem. Sometimes, when the player goes to next song, the audio mutes, but the player keeps going forward. I have to...
I'm a premium user. I use a Huawei P7. Most of the times, I listen from my saved playlist, so I'm not sure if this is a more general problem. Sometimes, when the player goes to ne...
Regular
2669 Views
5 replies
0 likes
While I love the idea of this service I have also never encountered a piece of software that is such a struggle to use. Each session is a wrestling match -- you select an option and maybe the menu loads. Maybe it times out and you try again. Will it ...
While I love the idea of this service I have also never encountered a piece of software that is such a struggle to use. Each session is a wrestling match -- you select an option and maybe the menu lo...
Music Fan
279 Views
1 replies
1 likes
