Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5326 Views

0 replies

6 likes

  • 5326 Views
  • 0 replies
  • 6 likes

unable to play an album or playlist (Premium subscription)

Hello, currently when I choose an album or playlist, spotify will play just one track then shuffle randomly from my saved tracks. This has only started recently. I have a premium account and have a fully updated android app. Any ideas?

Newbie

Hello, currently when I choose an album or playlist, spotify will play just one track then shuffle randomly from my saved tracks. This has only started recently. I have a premium account and have a f...

244 Views

0 replies

0 likes

  • 244 Views
  • 0 replies
  • 0 likes

Trouble with downloading playlist

I'm trying to download this full playlist onto my phone (Arctic Monkeys). I'm trying to do this because my friend likes this band, but the playlist she currently has is incomplete. When I download this, the songs not downloaded quickly pop up with a ...

Casual Listener

I'm trying to download this full playlist onto my phone (Arctic Monkeys🌺🌸🌼). I'm trying to do this because my friend likes this band, but the playlist she currently has is incomplete. When I downl...

ArcticM

Casual Listener

330 Views

2 replies

0 likes

  • 330 Views
  • 2 replies
  • 0 likes

Allow rating / like / dislike on Discover items

I have a samsung galaxy5 phone and samsung galaxy tab s tablet, i stream to my tv/stereo using chromecast. When i play radio and go to hit the like/DISLIKE button it works once then the button is frozen and i can no longer press it for other songs. I...

Newbie

I have a samsung galaxy5 phone and samsung galaxy tab s tablet, i stream to my tv/stereo using chromecast. When i play radio and go to hit the like/DISLIKE button it works once then the button is fro...

188 Views

0 replies

0 likes

  • 188 Views
  • 0 replies
  • 0 likes

Se borran canciones

Hola! Ya llevo un buen tiempo con mi cuenta premium, últimamente cada que se apaga o reinicio mi celular por cuestiones de batería o de señal de Red, se borran las canciones que tengo, al principio descargaba muchisimas, ahora solo descargo pocas por...

Newbie

Hola! Ya llevo un buen tiempo con mi cuenta premium, últimamente cada que se apaga o reinicio mi celular por cuestiones de batería o de señal de Red, se borran las canciones que tengo, al principio d...

Beto11

Casual Listener

4275 Views

6 replies

6 likes

  • 4275 Views
  • 6 replies
  • 6 likes

Downloaded songs keep disappearing

I ejected my sd card to transfer some files to my computer. When i put back the sd card into my phone, all the songs disappeared! Then i have to download them all over again. Then i switched my storage to sd card, and all the songs disappeared again!...

Visitor

I ejected my sd card to transfer some files to my computer. When i put back the sd card into my phone, all the songs disappeared! Then i have to download them all over again. Then i switched my stora...

257 Views

0 replies

0 likes

  • 257 Views
  • 0 replies
  • 0 likes

Download Micro sd

I don't see the option for download music in Micro sd. Help please. Account premium, Huawei p9 lite

Casual Listener

I don't see the option for download music in Micro sd. Help please. Account premium, Huawei p9 lite

Domy_ct46

Casual Listener

655 Views

3 replies

1 likes

  • 655 Views
  • 3 replies
  • 1 likes

Paid for premium

Can someone please provide an actual email address I can use to speak with anyone at Spotify for customer support!? I paid for premium, have receipt. When I use the app, it will not let me download music. An add pops up when I try. It says about not ...

Newbie

Can someone please provide an actual email address I can use to speak with anyone at Spotify for customer support!? I paid for premium, have receipt. When I use the app, it will not let me download m...

barebears

Newbie

309 Views

1 replies

0 likes

  • 309 Views
  • 1 replies
  • 0 likes

Can't hear Spotify playing in car MINI over bluetooth

Hi there,After the recent updates (think the one end of Jan/beginning of Feb) on android I can't seem to play Spotify in the car.I have an android phone (OnePlus 3) - nougat - I can connect my phone via Bluetooth to my car (Mini One) and can answer /...

Newbie

Hi there, After the recent updates (think the one end of Jan/beginning of Feb) on android I can't seem to play Spotify in the car. I have an android phone (OnePlus 3) - nougat - I can connect m...

619 Views

0 replies

0 likes

  • 619 Views
  • 0 replies
  • 0 likes

Modo offline

Hola espero me respondan mi pregunta chicos.¿Si cambio de dispositivo tengo que descargar mi musica offline otra vez?

Casual Listener

Hola espero me respondan mi pregunta chicos. ¿Si cambio de dispositivo tengo que descargar mi musica offline otra vez?

itu_

Community Legend

489 Views

1 replies

0 likes

  • 489 Views
  • 1 replies
  • 0 likes

Liked from Radio Playlist Missing

I've been using Daily Mixes to find new music for a bit with the intention of saving some of those songs to my library later. Now that I want to do that I noticed that my Liked from Radio playlist is missing. I'm pretty sure I didn't delete it myself...

Casual Listener

I've been using Daily Mixes to find new music for a bit with the intention of saving some of those songs to my library later. Now that I want to do that I noticed that my Liked from Radio playlist is...

onebakednoodle

Newbie

607 Views

2 replies

0 likes

  • 607 Views
  • 2 replies
  • 0 likes

Downloaded songs undownloading

This has happened twice now, i have a samsung j7 with huge storage, i have spotify premium and in early january spotify undownloaded all the songs i had downloaded for no reason and i had to download them all again, today the same happened and they a...

Casual Listener

This has happened twice now, i have a samsung j7 with huge storage, i have spotify premium and in early january spotify undownloaded all the songs i had downloaded for no reason and i had to download...

Ueberdosis

Newbie

817 Views

4 replies

1 likes

  • 817 Views
  • 4 replies
  • 1 likes

Spotify wont play using Android Auto

Whenever I start spotify on android auto it plays for one second then crashes, anyone else having similar issue? Galaxy S7 android 6.0 and 7.0 same problem. Works fine when out of Android Auto.Thanks!

Casual Listener

Whenever I start spotify on android auto it plays for one second then crashes, anyone else having similar issue? Galaxy S7 android 6.0 and 7.0 same problem. Works fine when out of Android Auto. Than...

im2lazy789

Casual Listener

370 Views

1 replies

0 likes

  • 370 Views
  • 1 replies
  • 0 likes

Can not log in

I Washington able to log in and listen music tren i deleted the app on phone (galaxy a7 (2016) i upload it again and it says something about facebook in my language which means you dont have a account with facebook bütün i am not clicking the connect...

Newbie

I Washington able to log in and listen music tren i deleted the app on phone (galaxy a7 (2016) i upload it again and it says something about facebook in my language which means you dont have a accoun...

DaveDenomolos

Roadie

336 Views

1 replies

0 likes

  • 336 Views
  • 1 replies
  • 0 likes

Music deleted

While traveling abroad all my saved music deleted itself leaving me without music for several days, anything I can do?

Newbie

While traveling abroad all my saved music deleted itself leaving me without music for several days, anything I can do?

woodandrew90

Roadie

505 Views

1 replies

0 likes

  • 505 Views
  • 1 replies
  • 0 likes

[Android] songs disappear and spotify stops out of nowhere

HiI've been having some issues with my spotify. A few days ago, a lot of offline songs disappear. They're not available anymore. This happened with many other playlists. More than 1000 musics became unavailable.I have enough free space to download th...

Newbie

Hi I've been having some issues with my spotify. A few days ago, a lot of offline songs disappear. They're not available anymore. This happened with many other playlists. More than 1000 musics bec...

17775 Views

0 replies

0 likes

  • 17775 Views
  • 0 replies
  • 0 likes

Trying to log in with email + pass, prompt concerns facebook

Hi On both my wife's and my own phone I have similar problems. They're both Android. When I want to sign in, I fill in user + pass and touch 'log in'. It fails and tells me that it's unable to login using Facebook, which I'm actually not.Please help....

Regular

Hi   On both my wife's and my own phone I have similar problems. They're both Android. When I want to sign in, I fill in user + pass and touch 'log in'. It fails and tells me that it's unable ...

cveng

Regular

965 Views

9 replies

0 likes

  • 965 Views
  • 9 replies
  • 0 likes

Playlists to libary

Is there any way to put all the songs from a playlist at one click to your libary. I know you can do it with one number a time but i'm hoping there is a easier way to all this.

Casual Listener

Is there any way to put all the songs from a playlist at one click to your libary. I know you can do it with one number a time but i'm hoping there is a easier way to all this.

379 Views

0 replies

0 likes

  • 379 Views
  • 0 replies
  • 0 likes

The recent Spotify Update Deleted all my offline sogs almost 1,100 songs

Hello, the recent update just deleted all of my downloaded songs, I had problems with this recently, but in a different way, reeboting my celphone would just logg out spotify and delete all my songs, I solved it by deleting all data and giving spotif...

Newbie

Hello, the recent update just deleted all of my downloaded songs, I had problems with this recently, but in a different way, reeboting my celphone would just logg out spotify and delete all my songs,...

451 Views

0 replies

0 likes

  • 451 Views
  • 0 replies
  • 0 likes

No more downloaded songs?

Alright so I used to have spotify premium and I used premium to download all 582 songs from my playlist. But after I premium expired, I can no longer play all my downloaded songs. When I had premium all my songs that I downloaded appeared with a gree...

Newbie

Alright so I used to have spotify premium and I used premium to download all 582 songs from my playlist. But after I premium expired, I can no longer play all my downloaded songs. When I had premium ...

DaveDenomolos

Roadie

571 Views

1 replies

0 likes

  • 571 Views
  • 1 replies
  • 0 likes

Memoria SD

Hola, necesito su ayuda.Mi Spotify no reconoce la memoria completa de la sd, me arroja la misma cantidad de memoria entre la SD y la interna.Saludos

Newbie

Hola, necesito su ayuda. Mi Spotify no reconoce la memoria completa de la sd, me arroja la misma cantidad de memoria entre la SD y la interna. Saludos

315 Views

0 replies

0 likes

  • 315 Views
  • 0 replies
  • 0 likes