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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 854622 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 854622 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 20425 Views
  • 3 replies
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  • 20425 Views
  • 3 replies
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Modo aleatorio não desabilita na versao premium

Não consigo mais escutar as playlists na ordem original, apenas no modo aleatório mesmo quando não aciono esse modo e isso está irritando muito. Como solucionar?

  • Newbie
  • Não consigo mais escutar as playlists na ordem original, apenas no modo aleatório mesmo quando não aciono esse modo e isso está irritando muito. Como solucionar?
  • 198 Views
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  • 198 Views
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Crashed widget in notification bar/lockscreen won't go away

Sometimes (I haven't been able to manually reproduce it) the widget (with pause/next buttons and song info) in the notification bar and lockscreen will crash (the buttons won't respond) and I'm not able to swipe it to remove it. Then I will close the...

  • Regular
  • Sometimes (I haven't been able to manually reproduce it) the widget (with pause/next buttons and song info) in the notification bar and lockscreen will crash (the buttons won't respond) and I'm not a...
  • 402 Views
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  • Galaxy S6
    notification bar
    s6
    Widget
  • 402 Views
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Updating spotify on android resets settings, deletes downloaded tracks

Brief description of the issue: Updates for Spotify on Android resets storage settings and deletes all downloaded tracksSteps to reproduce the issue:Updated Spotify on AndroidStart Spotify, notified that I'm logged outLog in to discover storage optio...

  • Music Fan
  • Brief description of the issue: Updates for Spotify on Android resets storage settings and deletes all downloaded tracks Steps to reproduce the issue: Updated Spotify on Android Start Spoti...
  • gilzow
  • Music Fan
  • 1006 Views
  • 8 replies
  • 0 likes
  • Android
    Offline Content
    settings
  • 1006 Views
  • 8 replies
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How COMPLETELY OFF automatically launch applications on Android?

How COMPLETELY OFF automatically launch applications on Android? Nothing else does not interest me!Where and how can I permanently disable this feature **bleep**?

  • Newbie
  • How COMPLETELY OFF automatically launch applications on Android?  Nothing else does not interest me! Where and how can I permanently disable this feature **bleep**?
  • 378 Views
  • 0 replies
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  • auto staring
    autoplay
  • 378 Views
  • 0 replies
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Solved!! Spotify is crashing all the time on my Xperia Z5 compact

Hi, As of this morning, Spotify now crashes ALL THE TIME when I try to use it on my phone. When I try to start it, it thinks about it for a few seconds, then I get the "Unfortunately, Spotify has stopped" message. I've tried the usual things (re-inst...

  • Regular
  • Hi,   As of this morning, Spotify now crashes ALL THE TIME when I try to use it on my phone. When I try to start it, it thinks about it for a few seconds, then I get the "Unfortunately, Spotif...
  • kennymccartney
  • Regular
  • 726 Views
  • 2 replies
  • 0 likes
  • 726 Views
  • 2 replies
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Spotify Premium Widget Does Not Work Well

I have the HTC EVO 4G LTE phone, and the spotify widget for easy home screen access doesn't work. If I pause a song on the widget, it will pause. However, if I press play, backwards, or forwards after I pause a song, it does not respond. The cover ar...

  • Newbie
  • I have the HTC EVO 4G LTE phone, and the spotify widget for easy home screen access doesn't work. If I pause a song on the widget, it will pause. However, if I press play, backwards, or forwards afte...
  • andrewscooke
  • Newbie
  • 1720 Views
  • 5 replies
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  • 1720 Views
  • 5 replies
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Superuser Contribution [Chromecast] Support Backdrop (wallpaper) & Screensaver

I'm using Chromecast connecting my mobile phone to TV and there is problems it Sometimes difference wi-fi connection ok ok I'm using the mobile.de hand it Sometimes claiming that somebody else is using my God I have a premium Spotify Sometimes it not...

  • Regular
  • I'm using Chromecast connecting my mobile phone to TV and there is problems it Sometimes difference wi-fi connection ok ok I'm using the mobile.de hand it Sometimes claiming that somebody else is usi...
  • Lee
  • Spotify
  • 413 Views
  • 1 replies
  • 0 likes
  • 413 Views
  • 1 replies
  • 0 likes

Backup playlists

Existe hoje no Spotify uma forma de fazer backup de listas baixadas offline? Existe um outro modo fora do App?

  • Casual Listener
  • Existe hoje no Spotify uma forma de fazer backup de listas baixadas offline? Existe um outro modo fora do App?
  • 157 Views
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  • 157 Views
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Android version excessive battery drain

I'm on a Nexus 5, fully stock, latest updates. For some reason, Spotify is using way too much battery. On the battery monitor, it's using more power than the screen. What's up with that?

  • Newbie
  • I'm on a Nexus 5, fully stock, latest updates. For some reason, Spotify is using way too much battery. On the battery monitor, it's using more power than the screen. What's up with that?
  • vducloux
  • Regular
  • 575 Views
  • 6 replies
  • 0 likes
  • 575 Views
  • 6 replies
  • 0 likes

Remove Spotify Android App - Keep your off line Music ?

I have spotify premium account and use the Android app, something has gone wrong with the app because it is constantly draining my battery running in the background (will not close). I was told I have to remove the app completely and re-install, ques...

  • Newbie
  • I have spotify premium account and use the Android app, something has gone wrong with the app because it is constantly draining my battery running in the background (will not close). I was told I hav...
  • vducloux
  • Regular
  • 305 Views
  • 3 replies
  • 0 likes
  • 305 Views
  • 3 replies
  • 0 likes

[Android] Android TV (Philips) - unblock access to TV remote functions

Dear Spotify developers,Thanks for the Android TV app; it has become my app of choice to listen to music.However, the access to some of the remote functions is blocked on my Philips TV. Specifically, the "Settings" and the "TV" buttons do not work, w...

  • Newbie
  • Dear Spotify developers, Thanks for the Android TV app; it has become my app of choice to listen to music. However, the access to some of the remote functions is blocked on my Philips TV. Specifica...
  • 352 Views
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  • 2 likes
  • Android
  • 352 Views
  • 0 replies
  • 2 likes

Sharing Issue on Android

After becoming a premium member I can no longer share within the Spotify App. When I click the Three dots and then Share, Spotify opens the default Android Share Window asking me which app I want to use to share the track with. Spotify is not an opti...

spotify-share.jpg
  • Casual Listener
  • After becoming a premium member I can no longer share within the Spotify App.  When I click the Three dots and then Share, Spotify opens the default Android Share Window asking me which app I wa...
  • corkymac87
  • Casual Listener
  • 338 Views
  • 3 replies
  • 0 likes
  • 338 Views
  • 3 replies
  • 0 likes

"Your Library" is missing. Has ben replaced by "You"?

Hello Spotify Community "Your Library" in the bottom right corner has disappeared, instead there is just "you".I can not access artists, albums or songs of downloaded music. How can I get my Library back? Android 6.0.1; Sony Xperia Z3 Compact, Spotif...

  • Newbie
  • Hello Spotify Community     "Your Library" in the bottom right corner has disappeared, instead there is just "you". I can not access artists, albums or songs of downloaded music. &nbsp...
  • MartinStoichkov
  • Community Legend
  • 266 Views
  • 1 replies
  • 1 likes
  • 266 Views
  • 1 replies
  • 1 likes

Track info can't be read

I own an s7 edge. I've tried all the previous soluzione for the samsung smartphone but none of them worked. My track info is simply totally White and I cannot read anything. I've unistalled the app several times, switched themes... I'm getting mad. H...

  • Visitor
  • I own an s7 edge. I've tried all the previous soluzione for the samsung smartphone but none of them worked. My track info is simply totally White and I cannot read anything. I've unistalled the app s...
  • user-removed
  • Not applicable
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Android N bug

Just got official Android N for my Oneplus 3. For some reason Spotify keeps coming up in the notification field every 5 minutes or so. It's not starting to play. It just comes up. And I have to swipe it away.Why is this happening? Didn't happen befor...

  • Regular
  • Just got official Android N for my Oneplus 3. For some reason Spotify keeps coming up in the notification field every 5 minutes or so. It's not starting to play. It just comes up. And I have to swipe...
  • Reflux_
  • Community Legend
  • 716 Views
  • 6 replies
  • 0 likes
  • Android N
    notification
    Oneplus
  • 716 Views
  • 6 replies
  • 0 likes

Settings wont stay saved

Im using a Galaxy s6, never had this problem till i updated the app. Under settings, i turned off "Auto Play" and "Download over Cellular", when i leave that setting section, and go back in, Both of those settings are immediately reverted back. Also ...

  • Newbie
  • Im using a Galaxy s6, never had this problem till i updated the app.  Under settings, i turned off "Auto Play" and "Download over Cellular", when i leave that setting section, and go back in, B...
  • 160 Views
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  • 160 Views
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Música se pausa con otras aplicaciones (juegos)

Buenas tardes! Acabo de inscribirme en Spotify premium después de años utilizándo el servicio gratuito y quería saber si existe alguna solución para el problema que planteo a continuación. Cuando estoy utilizando Spotify y abro otra aplicación tipo j...

  • Newbie
  • Buenas tardes!   Acabo de inscribirme en Spotify premium después de años utilizándo el servicio gratuito y quería saber si existe alguna solución para el problema que planteo a continuación. ...
  • 6768 Views
  • 0 replies
  • 5 likes
  • 6768 Views
  • 0 replies
  • 5 likes

[Android] Downloaded music keeps deleting

Hi,i am a premium owner, but it doesn't feel premium at all, because i need to download all my playlist at least once a week. My offline music keeps deleting automatically. I tried to reinstall the app deleting the cache but the problem persists.Plea...

  • Newbie
  • Hi, i am a premium owner, but it doesn't feel premium at all, because i need to download all my playlist at least once a week. My offline music keeps deleting automatically. I tried to reinstall the...
  • 211 Views
  • 0 replies
  • 0 likes
  • music deleting
  • 211 Views
  • 0 replies
  • 0 likes