Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
388014 Views
545 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
There is enough memory, but I don't even have the option to make the move. I have the last version. Could you help me please?
There is enough memory, but I don't even have the option to make the move. I have the last version. Could you help me please?
Spotify Star
17367 Views
1 replies
0 likes
HeySince I updated my tablet to Android 7.0 Nougat, I can't anymore play advertisements to have a 30-minute-break. When I want to watch the ad, it doesn't play and I can't do anything in the app and have to reinstall it.
Hey Since I updated my tablet to Android 7.0 Nougat, I can't anymore play advertisements to have a 30-minute-break. When I want to watch the ad, it doesn't play and I can't do anything in the app an...
455 Views
0 replies
0 likes
Won't let me play music. When I press shuffle play all that happens is a box comes up with get premium for ad-free music anywhere at the bottom of the screen
Won't let me play music. When I press shuffle play all that happens is a box comes up with get premium for ad-free music anywhere at the bottom of the screen
Regular
1151 Views
10 replies
0 likes
I was having a terrible time with Spotify on my Android/Samsung Galaxy S7 and S8. UI was slow, and songs would randomly stop playing for up to a few minutes and then restart. Media controls wouldn't work and sometimes the entire app would simply free...
I was having a terrible time with Spotify on my Android/Samsung Galaxy S7 and S8. UI was slow, and songs would randomly stop playing for up to a few minutes and then restart. Media contro...
Casual Listener
1303 Views
1 replies
1 likes
I feel like I have to watch the progress circle go around and around for a few minutes every time I want to listen. What is happening here?I have a brand new moto z so don't blame the phone!
I feel like I have to watch the progress circle go around and around for a few minutes every time I want to listen. What is happening here? I have a brand new moto z so don't blame the phone!
Roadie
2612 Views
3 replies
3 likes
Spotify is opening for about 2-3 seconds on Android. It should be opened immediately and load everything in a background. Just open a search screen immediately after an icon click and then load my songs, radio, popular and so on. It's just unacceptab...
Spotify is opening for about 2-3 seconds on Android. It should be opened immediately and load everything in a background. Just open a search screen immediately after an icon click and then load ...
Roadie
1754 Views
3 replies
0 likes
Hi all and sorry for the misleading title, im not in suiciding process im talking for the spotify process, that is killing itself after sometime, when playback is on other device, or the music is stopped/paused for some time. (15-20min). As a result,...
Hi all and sorry for the misleading title, im not in suiciding process 🙂 im talking for the spotify process, that is killing itself after sometime, when playback is on other device, or ...
325 Views
0 replies
0 likes
Hello everyone:)My Huawei Honor 8 just updated to Android 7.0. But the locked screen player is not working (at all) like before. I assume this is just a temporary problem with the new update, but if not, what is the matter?
Hello everyone:) My Huawei Honor 8 just updated to Android 7.0. But the locked screen player is not working (at all) like before. I assume this is just a temporary problem with the new update, but...
Newbie
1106 Views
3 replies
3 likes
If spotify has wifi and simultaneously Phone data (internet) , has problems on load anything
If spotify has wifi and simultaneously Phone data (internet) , has problems on load anything
306 Views
0 replies
1 likes
The official support article for the US Spotify hotkeys is out of date, so heres what's missing: Shift+(Left,Right) Skip five seconds back/fwdCtrl+r Toggle Repeat mode (Once, infinitely, off)Ctrl+s Toggle Shuffle on/offCtrl+Shift+a Deselect (Tested o...
The official support article for the US Spotify hotkeys is out of date, so heres what's missing: Shift+(Left,Right) Skip five seconds back/fwd Ctrl+r &nbs...
Community Legend
915 Views
6 replies
2 likes
Hi. I'd like to know how many offline tracks I get ?
Hi. I'd like to know how many offline tracks I get ?
Community Legend
512 Views
3 replies
0 likes
It use to have a hot key to were I can switch song or pause/play from my notifications screen now it's gone
It use to have a hot key to were I can switch song or pause/play from my notifications screen now it's gone
251 Views
0 replies
0 likes
Freezes or just stops working when I get this adverisment, help!?
Freezes or just stops working when I get this adverisment, help!?
Newbie
392 Views
1 replies
1 likes
So I have old htc wildfire s with armv6 procesor and android 4.1.2. Is there version of spotify witch will work on my device?
So I have old htc wildfire s with armv6 procesor and android 4.1.2. Is there version of spotify witch will work on my device?
Community Legend
1371 Views
3 replies
0 likes
If i add a song on the desktop app it wont register as a recently added song on my android. It does add to the playlist, but it does not go to the top of my list on the android. If i sort by "Recently added" on the the mobile it just ends up somewher...
If i add a song on the desktop app it wont register as a recently added song on my android. It does add to the playlist, but it does not go to the top of my list on the android. If i sort by "Recentl...
Newbie
650 Views
2 replies
0 likes
¿Porqué cuando descargo mi música en mi SD parece que sí la descarga y empieza a reducir mi espacio de almacenamiento, pero unas horas después de que terminó la descarga, en el App me aparece que ya no tengo la música descargada, pero mi SD tiene men...
¿Porqué cuando descargo mi música en mi SD parece que sí la descarga y empieza a reducir mi espacio de almacenamiento, pero unas horas después de que terminó la descarga, en el App me aparece que ya ...
Newbie
467 Views
1 replies
1 likes
A problem that appears to have been getting worse over release cycles is the inordinate amount of time that Spotify takes to load up my playlists on my mobile phone. Pretty much all my playlists are sync'd to the device anyway so why does Spotify sit...
A problem that appears to have been getting worse over release cycles is the inordinate amount of time that Spotify takes to load up my playlists on my mobile phone. Pretty much all my playlists are ...
Newbie
1886 Views
4 replies
4 likes
Hi, today I opened my Spotify and as usual it played the bit about 'watch this next ad for 30 minutes of ad free music', and then it went to the ad except the screen is completely black where the ad should be and no matter how many times I press play...
Hi, today I opened my Spotify and as usual it played the bit about 'watch this next ad for 30 minutes of ad free music', and then it went to the ad except the screen is completely black where the ad ...
441 Views
0 replies
2 likes
Spotify yaklasik 5 aydır abone olarak kullaniyorum. Daha önce olmayan bisey olmaya başladı. Kendi kendine programı kapatıyor. Müzik açıyorum. Tuş kilitliyorum herhangi bi uygulama acık degil fakat kapatıyo ve üst üste yapıyor.
Spotify yaklasik 5 aydır abone olarak kullaniyorum. Daha önce olmayan bisey olmaya başladı. Kendi kendine programı kapatıyor. Müzik açıyorum. Tuş kilitliyorum herhangi bi uygulama acık degil fakat ka...
Casual Listener
90036 Views
10 replies
48 likes
Songs aren't building as i listen to daily mixes OR artist radio stations....i am active as i like or dislike each song...but the radio or daily mix ALWAYS stops abruptly after a set number of songs... how do I fix this?
Songs aren't building as i listen to daily mixes OR artist radio stations....i am active as i like or dislike each song...but the radio or daily mix ALWAYS stops abruptly after a set number of songs....
348 Views
0 replies
0 likes
