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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387594 Views

545 replies

34 likes

Account
Free
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  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8042 Views

0 replies

7 likes

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Solved!! Can't look at artists pages

I'll click on the "go to artist" button and more often than not, I'm unable to view the page. What's weird is that it doesn't happen with every artist, just most of them. I have tried resetting my phone and reinstalling the app, but I'm still running...

Newbie

I'll click on the "go to artist" button and more often than not, I'm unable to view the page. What's weird is that it doesn't happen with every artist, just most of them. I have tried resetting my ph...

Napalmhardcore

Casual Listener

13239 Views

5 replies

5 likes

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  • 5 replies
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Solved!! Noise using aux

I have the galaxy s8 and when I'm using the aux cord only in my car, it's making a really bad static noise. Any help why or how to get rid of it? I've tried uninstalling and re-installing... Didn't help. I tried the equalizer... Didn't do anything. H...

Casual Listener

I have the galaxy s8 and when I'm using the aux cord only in my car, it's making a really bad static noise. Any help why or how to get rid of it? I've tried uninstalling and re-installing... Didn't h...

cluz

Gig Goer

3216 Views

3 replies

0 likes

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Music starts playing during calls

Over the last couple of weeks, this has happened three times on my Android device and had never happened before that (using Android devices with Spotify for years prior). It has happened both during a phone call and a Skype call that music has starte...

Regular

Over the last couple of weeks, this has happened three times on my Android device and had never happened before that (using Android devices with Spotify for years prior).   It has happened bot...

3678 Views

0 replies

2 likes

call
Calls
Music
phone
playing
Skype
starting
starts
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Solved!! App wont load

Hi i have a samsung s7 and have it for over a month now. Today for some reason once i launched spotify on my phone it closed before opening the menu. Ive restarted and reinstalled multiple times, including going into settings and doing it from there....

Casual Listener

Hi i have a samsung s7 and have it for over a month now. Today for some reason once i launched spotify on my phone it closed before opening the menu. Ive restarted and reinstalled multiple times, inc...

Kiamasurf

Casual Listener

1061 Views

3 replies

1 likes

Login
Other
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  • 3 replies
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¿Why the app delete all the music And albums in S7 edge

I download some albums and the next day all this music are delete. Download again, and again, and again, always found delete the songs... in my S7 Edge.Is boring and disgusting.

Newbie

I download some albums and the next day all this music are delete. Download again, and again, and again, always found delete the songs... in my S7 Edge. Is boring and disgusting.

Gonzo_VF

Newbie

451 Views

1 replies

0 likes

  • 451 Views
  • 1 replies
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Wont accept my prepaid visa card

So I have a prepaid visa card and everytime I put the information in, spotify tells me that my card or payment provider is having a bad day. Why will it not let me use my card (I've tried 3 different activated prepaid visa cards and none have worked)...

Casual Listener

So I have a prepaid visa card and everytime I put the information in, spotify tells me that my card or payment provider is having a bad day. Why will it not let me use my card (I've tried 3 different...

MatildaJ99

Newbie

835 Views

1 replies

1 likes

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  • 1 replies
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Have to clear cache every time I leave the house. (Chromecast)

Hello.I'm having issues with chromecast dissapearing in 'devices'I have to clear the cache and log out of spotify every time I leave the house/ get out of range of the local wifi.I have tried reinstalling and removing 'offline playlists' in my accoun...

Newbie

Hello. I'm having issues with chromecast dissapearing in 'devices' I have to clear the cache and log out of spotify every time I leave the house/ get out of range of the local wifi. I have t...

692 Views

0 replies

1 likes

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Playing audio on desktop eventually causes song to start on phone

When I am trying to listen to music on my desktop, eventually when the playlist switches to a new song, the audio will come out of my phone instead of the desktop. If the session started from my desktop, why would it ever switch to my phone unless I ...

Newbie

When I am trying to listen to music on my desktop, eventually when the playlist switches to a new song, the audio will come out of my phone instead of the desktop. If the session started from my desk...

326 Views

0 replies

0 likes

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List 'added recently' filter doesn't work...

Since some days ago, I'm unable to order the songs of a playlists by adding date. It just happens in android, as in the desktop app they appear by date. I tried to change between different filters but is the same. The order with this filter is totall...

Newbie

Since some days ago, I'm unable to order the songs of a playlists by adding date. It just happens in android, as in the desktop app they appear by date. I tried to change between different filters bu...

325 Views

0 replies

0 likes

  • 325 Views
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Black screen or 1 second open then crashes and shuts down

I have the newest version of Spotify (8.4.0.539) and android version 6.0.1 Samsung s6.This morning it was working fine then suddenly froze and stopped working and then shut down. I've tried to uninstall and reinstall, sometimes I get past the login s...

Regular

I have the newest version of Spotify (8.4.0.539) and android version 6.0.1 Samsung s6. This morning it was working fine then suddenly froze and stopped working and then shut down. I've tried to un...

Nuttynote

Music Fan

4050 Views

28 replies

1 likes

Android
crashes
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Possible app crashing solution post update?

Okay so I was having the same issue a lot of other people were having where you try to open the Spotify app, it opens for about a second, then closes. After uninstalling, restarting my phone, ect.I found that when I clicked on the app I immediately t...

Casual Listener

Okay so I was having the same issue a lot of other people were having where you try to open the Spotify app, it opens for about a second, then closes. After uninstalling, restarting my phone, ect. ...

357 Views

0 replies

0 likes

  • 357 Views
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Solved!! Spotify crash immediately on my Galaxy S3

Hello, I'm a premium member, and Spotify doesn't work on my phone anymore. On the last couple of days, it crashes when I start the application ("Unfortunately, Spotify has stopped"). This morning I was able to access the login screen, but when I was ...

Regular

Hello,   I'm a premium member, and Spotify doesn't work on my phone anymore. On the last couple of days, it crashes when I start the application ("Unfortunately, Spotify has stopped"). Thi...

stakleni

Newbie

3963 Views

20 replies

0 likes

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  • 20 replies
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Spotify closes down on samsung s7

Please help. My Spotify isn't working anymore. It closes down immediately when I turn it on. Also my phone gets really warm. I have Android 6.0.1. On a Samsung galaxy s7.I tried:- Turning my phone off and on- Reinstalling spotify and turning phone of...

Newbie

Please help. My Spotify isn't working anymore. It closes down immediately when I turn it on. Also my phone gets really warm. I have Android 6.0.1. On a Samsung galaxy s7. I tried: - Turning my phon...

302 Views

0 replies

0 likes

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Not working on my premium account

Good day if you reading this, thank you for you're time.My problem is that if i open spotify i wont open at all, i open it and i closes after 1 second. But if a re-install than i opens but if i wanted to login with my account it closes.But if i re-in...

Newbie

Good day if you reading this, thank you for you're time. My problem is that if i open spotify i wont open at all, i open it and i closes after 1 second. But if a re-install than i opens but if i wan...

327 Views

0 replies

0 likes

  • 327 Views
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Forced offline, syncing problems + Spotify erases my offline music! :-(

I had these problems since about 1 1/2 month or so. I've written twice to Spotify, who so far has neglected my messages. Offline:Most of the time when using the app, I am forced into an offline-mode. It is not enabled in settings. It does not matter ...

Music Fan

I had these problems since about 1 1/2 month or so. I've written twice to Spotify, who so far has neglected my messages.   Offline: Most of the time when using the app, I am forced into an of...

hellozarina

Newbie

7747 Views

20 replies

7 likes

  • 7747 Views
  • 20 replies
  • 7 likes

Spotify deactivates my password on lock display

When i listen to spotify music and lock my display, i don't need my password to get into my phone again, spotify deactivates my display lock. Someone knows how to fix that, because it's annoying if everyone is able to get into my phone. Sorry for bad...

Casual Listener

When i listen to spotify music and lock my display, i don't need my password to get into my phone again, spotify deactivates my display lock. Someone knows how to fix that, because it's annoying if e...

oliverschlick

Casual Listener

542 Views

2 replies

0 likes

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my spotify closes after I login with my account

When I open my spotify it automatticaly closes on my phone. I deleted it and downloaded it again. Then spotify worked, but soon after I logged in with my account the app closes again. I already turned my phone off and on a couple of times. I logged i...

Newbie

When I open my spotify it automatticaly closes on my phone. I deleted it and downloaded it again. Then spotify worked, but soon after I logged in with my account the app closes again. I already turne...

368 Views

0 replies

0 likes

  • 368 Views
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Can't play spotify when screen is off.

My device is a Xiaomi Mi3 running on Android 6.0.1 Marshmallow. I've been tweeking my phone for almost a week now, and I can't seem to find a solution to my problem (as mentioned above). Need help with these. After 2 or 3 songs when my screen is off ...

Casual Listener

My device is a Xiaomi Mi3 running on Android 6.0.1 Marshmallow. I've been tweeking my phone for almost a week now, and I can't seem to find a solution to my problem (as mentioned above). Need help wi...

Chubz316

Casual Listener

411 Views

2 replies

0 likes

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  • 2 replies
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Spotify Crashes after login

HiI own an LG Nexus 5X and every time I open the application it just crashes. I've tried reinstalling and it launches normally but straight after I log in it says "logging in" and crashes. I don't know what to do I've cleared cache and I've logged ou...

Newbie

Hi I own an LG Nexus 5X and every time I open the application it just crashes. I've tried reinstalling and it launches normally but straight after I log in it says "logging in" and crashes. I don't ...

Nuttynote

Music Fan

691 Views

2 replies

0 likes

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  • 2 replies
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