Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
194250 Views
131 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
535450 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
438849 Views
565 replies
37 likes
This has been happening for the last 2 weeks and it's driving me insane! Every morning I have to download all my songs and play lists. Why is this happening?
This has been happening for the last 2 weeks and it's driving me insane! Every morning I have to download all my songs and play lists. Why is this happening?
Community Legend
492 Views
1 replies
0 likes
Why am I getting the pop-up "maximum number of downloads reached - remove songs before you can download new songs " when I barely have a couple dozen songs downloaden? I have a Premium account and plenty of free memory on my Samsung s7 edge.
Why am I getting the pop-up "maximum number of downloads reached - remove songs before you can download new songs " when I barely have a couple dozen songs downloaden? I have a Premium account and pl...
Community Legend
9441 Views
3 replies
3 likes
Nachdem ich Spotify beendet habe und es erneut öffne muss ich mich wieder anmeldenHilfe
Nachdem ich Spotify beendet habe und es erneut öffne muss ich mich wieder anmelden Hilfe
386 Views
0 replies
0 likes
Listening to Spotify on android I am constantly interrupted with a message 'you are listening on laptop-'. I'm not I'm listening on my phone anyone have any idea how to solve this it is so annoying it pops up every time I listen to a new song or try ...
Listening to Spotify on android I am constantly interrupted with a message 'you are listening on laptop-'. I'm not I'm listening on my phone anyone have any idea how to solve this it is so annoying i...
Casual Listener
663 Views
2 replies
0 likes
Hi,I have a Huawei p9 lite and since yesterday the spotify app crashes when I start it up. After I click the spotify icon it opens a black screen and then closes after a few seconds. I already tried downloading the app again, then I could log in but ...
Hi, I have a Huawei p9 lite and since yesterday the spotify app crashes when I start it up. After I click the spotify icon it opens a black screen and then closes after a few seconds. I already trie...
Casual Listener
1484 Views
7 replies
0 likes
Hi, When I press on a song, the app doesn't do anything. I can play my playlist without a problem.
Hi, When I press on a song, the app doesn't do anything. I can play my playlist without a problem.
741 Views
0 replies
2 likes
Hi, Following problem and although I have a new Huawei Y330 displayed with Android 4.2.2, but in the settings is to me no equalizer. How So? And what I can possibly do so I have one? Thanks for Help
Hi, Following problem and although I have a new Huawei Y330 displayed with Android 4.2.2, but in the settings is to me no equalizer. How So? And what I can possibly do so I have one? ...
Newbie
10761 Views
2 replies
2 likes
Recently a purchased a gift card and renovated my premium account. I did this in my computer, and it worked perfectly. But in my phone (android) it´s still a normal basic account. I tried logging out, and closing the app but it still doesn´t work. HE...
Recently a purchased a gift card and renovated my premium account. I did this in my computer, and it worked perfectly. But in my phone (android) it´s still a normal basic account. I tried logging out...
Community Legend
436 Views
1 replies
0 likes
I have the premium version. I'm down my playlist, but when I'm offline it appears as unavailable. What to do?
I have the premium version. I'm down my playlist, but when I'm offline it appears as unavailable. What to do?
327 Views
0 replies
0 likes
The ad in the title spells "Learn more". Other ads work fine.I'm on android Galaxy S8. Problem is network independent (GSM, WIFI work and home)It's not enough to kill the app. I need to force the stoppage of the spotify app in the app window)
The ad in the title spells "Learn more". Other ads work fine. I'm on android Galaxy S8. Problem is network independent (GSM, WIFI work and home) It's not enough to kill the app. I need to fo...
345 Views
0 replies
0 likes
Is there any way around this? All the files are still safely stored on my SD card, why is there no option to check for files similar to what steam has? There's a reason why I use offline mode.
Is there any way around this? All the files are still safely stored on my SD card, why is there no option to check for files similar to what steam has? There's a reason why I use offline mode.
293 Views
0 replies
0 likes
Hi All, I was wondering if someone could help me please? When I'm playing my music, it cuts out during the songs, kind of like when you'd play a cd in a stereo and walk too heavy on the floor. This happens anywhere between 2 and 12 times in a song. I...
Hi All, I was wondering if someone could help me please? When I'm playing my music, it cuts out during the songs, kind of like when you'd play a cd in a stereo and walk too heavy ...
Community Legend
1301 Views
3 replies
0 likes
I have just installed a Kenwood DMX 7017 DABs head unit with Android Auto in my car. When navigating Spotify, I go to Your library and the click on Albums, but it just takes you to the what is playing screen and not to albums. It's fine to go to Play...
I have just installed a Kenwood DMX 7017 DABs head unit with Android Auto in my car. When navigating Spotify, I go to Your library and the click on Albums, but it just takes you to the what is playin...
479 Views
0 replies
0 likes
I have the premium Android version and whenever I go offline it keeps trying to play undownloaded songs, so it it playing nothing.I have logged out and back in and wiped, uninstalled and reinstalled the app and it makes no difference.It is pointless ...
I have the premium Android version and whenever I go offline it keeps trying to play undownloaded songs, so it it playing nothing. I have logged out and back in and wiped, uninstalled and reinstalle...
Casual Listener
568 Views
4 replies
0 likes
Hi, I just got a new phone (Huawei P8 Lite 2017) and my premium account won't work on it. I can log in to my account but it tells me that I'm not a premium user even though I am. I tried to log out and log in again but it still tells me I'm not a pre...
Hi, I just got a new phone (Huawei P8 Lite 2017) and my premium account won't work on it. I can log in to my account but it tells me that I'm not a premium user even though I am. I tr...
Community Legend
539 Views
1 replies
0 likes
How do I remove an artist from my welcome mix?
How do I remove an artist from my welcome mix?
1693 Views
0 replies
0 likes
Hi there, On my girlfriend's iphone under artists there is a tab with 'downloaded files' (pl: pobrane pliki) in her library. It's cool and necessary feature that is missing on my android's device. Any way to force it to show up? It would make trips w...
Hi there, On my girlfriend's iphone under artists there is a tab with 'downloaded files' (pl: pobrane pliki) in her library. It's cool and necessary feature that is missing on my android's dev...
Spotify Star
1008 Views
6 replies
0 likes
The app works great, until I start doing other things on my phone. If I start using another app, and then return to the Spotify app, it becomes unresponsive (can't pause music, change music, etc), but the music continues to play. I've tried doing a c...
The app works great, until I start doing other things on my phone. If I start using another app, and then return to the Spotify app, it becomes unresponsive (can't pause music, change music, etc...
351 Views
0 replies
0 likes
On my Samsung Galaxy S8+ it keeps asking me when I open the app "You are listening on" Galaxy S8+ and then gives a green "Continue" button or writing below "LISTEN ON THIS PHONE". I've signed out of all instances of Spotify using the web login and I'...
On my Samsung Galaxy S8+ it keeps asking me when I open the app "You are listening on" Galaxy S8+ and then gives a green "Continue" button or writing below "LISTEN ON THIS PHONE". I've signed o...
376 Views
0 replies
0 likes
Tengo un iphone y cada vez que se conecta al Bluetooth del auto, arranca la aplicacion de spotify aunque este cerrada. Que debo hacer?
Tengo un iphone y cada vez que se conecta al Bluetooth del auto, arranca la aplicacion de spotify aunque este cerrada. Que debo hacer?
278 Views
0 replies
0 likes
