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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

bettiey-bettiey

Visitor

400341 Views

549 replies

35 likes

Account
Free
  • 400341 Views
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  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8599 Views

0 replies

7 likes

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Can't play spotify when screen is off.

My device is a Xiaomi Mi3 running on Android 6.0.1 Marshmallow. I've been tweeking my phone for almost a week now, and I can't seem to find a solution to my problem (as mentioned above). Need help with these. After 2 or 3 songs when my screen is off ...

Casual Listener

My device is a Xiaomi Mi3 running on Android 6.0.1 Marshmallow. I've been tweeking my phone for almost a week now, and I can't seem to find a solution to my problem (as mentioned above). Need help wi...

Chubz316

Casual Listener

428 Views

2 replies

0 likes

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  • 2 replies
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Spotify Crashes after login

HiI own an LG Nexus 5X and every time I open the application it just crashes. I've tried reinstalling and it launches normally but straight after I log in it says "logging in" and crashes. I don't know what to do I've cleared cache and I've logged ou...

Newbie

Hi I own an LG Nexus 5X and every time I open the application it just crashes. I've tried reinstalling and it launches normally but straight after I log in it says "logging in" and crashes. I don't ...

Nuttynote

Music Fan

712 Views

2 replies

0 likes

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Hwkwos

I was listing to music on my Samsung galaxy s6 and it stopped playback didn't realize it so I went back into the app and it keeps force closing. I uninstalled and reinstalled and it worked but when I signed in nto my premium account it force closed a...

Newbie

I was listing to music on my Samsung galaxy s6 and it stopped playback didn't realize it so I went back into the app and it keeps force closing. I uninstalled and reinstalled and it worked but when I...

358 Views

0 replies

0 likes

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how can I connect my smartphone to my car?

Hello!I'd like to use a cable to connect my smartphone to my car audio system and to listen music with the android app. Which one should I use? USB or mini-jack?Thanks!

Roadie

Hello! I'd like to use a cable to connect my smartphone to my car audio system and to listen music with the android app. Which one should I use? USB or mini-jack? Thanks! 🙂

S3ndG

Roadie

432 Views

2 replies

0 likes

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Playback starts on my wife's phone when i play something on my phone

I am a Spotify premium user and have the app for my Samsung Galaxy S5. My wife has also downloaded the app and uses my account to listen to stuff when I'm not using it. I'm totally fine with this but recently when I start to listen to Spotify it kick...

Newbie

I am a Spotify premium user and have the app for my Samsung Galaxy S5. My wife has also downloaded the app and uses my account to listen to stuff when I'm not using it. I'm totally fine with this but...

justinewin_

Roadie

545 Views

1 replies

0 likes

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Spotify home screen just shows: An error occurred. Please try again

Playback works fine but the home screen of the app just says "An error occurred. Please try again" (or rather "Hoppsan, något blev fel. Det fungerade inte. Försök igen." since language is set to swedish) Huwaei P8 LiteSpotify version 5.4.0.858Android...

Casual Listener

Playback works fine but the home screen of the app just says "An error occurred. Please try again" (or rather "Hoppsan, något blev fel. Det fungerade inte. Försök igen." since language is set to sw...

Klfb

Newbie

1865 Views

5 replies

1 likes

Android
huawei
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Stops playing after going in sleep mode.

I have the newest version, no other updates available. When my tablet is turned on, plays just fine. Shortly after my tablet goes into sleep mode, the song playing automatically stops and resets. Ive already uninstalled and reinstalled the app, redow...

Casual Listener

I have the newest version, no other updates available. When my tablet is turned on, plays just fine. Shortly after my tablet goes into sleep mode, the song playing automatically stops and resets. Ive...

494 Views

0 replies

0 likes

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WHAT THE **bleep** IS UP WITH THE NEW UPDATE (MARCH 2017)

I no longer have the option to send anything directly to friends! **bleep**! And you can't see the number of followers on a playlist anymore either! This is BULL!Am I missing something???

Regular

I no longer have the option to send anything directly to friends! **bleep**! And you can't see the number of followers on a playlist anymore either! This is BULL! Am I missing something???

Smarkley3

Newbie

2948 Views

10 replies

0 likes

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Songs not deleting

I have a LG Android device and have been trying to clean up my library. Whenever I try deleting a song it still remains in my library. Any suggestions or solutions?

Casual Listener

I have a LG Android device and have been trying to clean up my library. Whenever I try deleting a song it still remains in my library. Any suggestions or solutions?

266 Views

0 replies

0 likes

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Solved!! When I search for a song it says "Ooops, something went wrong"

Even after hitting then try again button nothing happens. I restarted my phone and cleared all data but the app. Still failed. Any ideas what might be wrong?

Newbie

Even after hitting then try again button nothing happens. I restarted my phone and cleared all data but the app. Still failed. Any ideas what might be wrong?

user-removed

Not applicable

1019 Views

3 replies

0 likes

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Phone shuts down

When I open the spotify app on my Samsung s5 sometimes it will freeze then shut down my whole phone and then my phone won't turn on for a few minutes. I thought it was just my old phone (s4) but when I upgraded it still does it. I don't want to delet...

Newbie

When I open the spotify app on my Samsung s5 sometimes it will freeze then shut down my whole phone and then my phone won't turn on for a few minutes. I thought it was just my old phone (s4) but when...

nikkivansoriano

Newbie

611 Views

1 replies

3 likes

  • 611 Views
  • 1 replies
  • 3 likes

Constant notifications when playing music

When I'm playing music I constantly hear a notification sound. This notification sound stops when I stop playing music, too. I have no clue as how to fix this. Any help would be greatly appreciated!

Newbie

When I'm playing music I constantly hear a notification sound. This notification sound stops when I stop playing music, too. I have no clue as how to fix this. Any help would be greatly appreciated!

360 Views

0 replies

0 likes

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Solved!! Music stop when playing music

i use redmi3sWhen i play to shuffle,radio play , music suddenly stop

Newbie

i use redmi3s When i play to shuffle,radio play , music suddenly stop

Joe

Community Legend

607 Views

1 replies

0 likes

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  • 1 replies
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I can not delete imported files

Hello, I have a problem that's bothering me. I imported some songs from my cell phone into spotify, and then I deleted them from my cell phone, I did that, I went back to spotify and the songs were not available and since then I can not delete them ....

Casual Listener

Hello, I have a problem that's bothering me. I imported some songs from my cell phone into spotify, and then I deleted them from my cell phone, I did that, I went back to spotify and the songs were n...

Joe

Community Legend

1159 Views

3 replies

0 likes

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Deleat a downloaded song

I downloaded a lot of playlists, and it's taking a lot of my device space, so I kinda tried to deleat a bunch of songs. But the problem is, it's showing like it's not downloaded, it doesn't have the check thing on the name of the song, but I can list...

Newbie

I downloaded a lot of playlists, and it's taking a lot of my device space, so I kinda tried to deleat a bunch of songs. But the problem is, it's showing like it's not downloaded, it doesn't have the ...

Joe

Community Legend

646 Views

2 replies

0 likes

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Lg-h830 (Suggestion!!) Adding Related Artists

Mostly some phones don't have this, from some of my friends, they're not able to look at the related artists on the bands they are wanting to look for. It'd be awesome if it could add a related suggestion page as a tweak for the LG. Thanks!

Roadie

Mostly some phones don't have this, from some of my friends, they're not able to look at the related artists on the bands they are wanting to look for. It'd be awesome if it could add a related sugge...

327 Views

0 replies

0 likes

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Solved!! No option for SD card storage, even though SD card is mounted?

My phones storage says there is a SD card in the device, I've tried putting the sd card in and out, deleting the app and restarting the device, and I have over 10gb of storage left on the SD card. Any advice? Thanks in advance.

Regular

My phones storage says there is a SD card in the device, I've tried putting the sd card in and out, deleting the app and restarting the device, and I have over 10gb of storage left on the SD card. An...

itu_

Community Legend

2805 Views

13 replies

0 likes

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Spotify Connect BUG on OnePlus 3T

Hey everyone,I noticed buggy behavior when using Spotify Connect on my OnePlus 3T and I'd like to know if someone has similar problem.I usually listen music via Spotify on my PC with Spotify Connect active so I can control the music via my phone as w...

Music Fan

Hey everyone, I noticed buggy behavior when using Spotify Connect on my OnePlus 3T and I'd like to know if someone has similar problem. I usually listen music via Spotify on my PC with Spotify Conn...

ZRyzner

Music Fan

1536 Views

2 replies

0 likes

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Spotify Won't Let Me Search Music

Hello. Today I noticed that my spotify's search feature no longer works. I am a premium user and ordinarily can search and choose whichever songs I like, but now whenever I attempt to search a song, the words "Oops, something went wrong" isntantly ap...

Newbie

Hello. Today I noticed that my spotify's search feature no longer works. I am a premium user and ordinarily can search and choose whichever songs I like, but now whenever I attempt to search a song, ...

MattSuda

Spotify Star

12407 Views

8 replies

0 likes

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  • 8 replies
  • 0 likes