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Android

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Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1076 Views
  • 0 replies
  • 4 likes

Apple headphones with remote and mic—skip songs, control volume

Spotify on my iPhone works fine with Apple's headphones with remote and mic—you can use it to play/pause music, control volume, and skips songs. Spotify on Android doesn't work with them—all I can do is play/pause musc. You can't skip or control volu...

  • Casual Listener
  • Spotify on my iPhone works fine with Apple's headphones with remote and mic—you can use it to play/pause music, control volume, and skips songs.   Spotify on Android doesn't work with t...
  • dweeler
  • Casual Listener
  • 3329 Views
  • 3 replies
  • 2 likes
  • 3329 Views
  • 3 replies
  • 2 likes

Randomly deleting downloaded songs

I've got my SD Card set as storage for my songs and it's more than enough space left. Still my downloaded songs are getting randomly deleted. Do you guys have any suggestions what to do?

  • Newbie
  • I've got my SD Card set as storage for my songs and it's more than enough space left. Still my downloaded songs are getting randomly deleted. Do you guys have any suggestions what to do? 🙂
  • 444 Views
  • 0 replies
  • 1 likes
  • 444 Views
  • 0 replies
  • 1 likes

Podcasts have disappeared!

The latest update seems to have removed the option for podcasts, which wasn't a nice surprise as I was getting into the car this morning!I'm using an Xperia Z1 compact, running Android 5.1.1, app version 8.4.0.539 armV7.

  • Casual Listener
  • The latest update seems to have removed the option for podcasts, which wasn't a nice surprise as I was getting into the car this morning! I'm using an Xperia Z1 compact, running Android 5.1.1, app v...
  • Moody_git
  • Casual Listener
  • 1232 Views
  • 1 replies
  • 1 likes
  • 1232 Views
  • 1 replies
  • 1 likes

app opens on my phone well listening on my PC

My phone app keeps opening its self and playing on its own. I have it running on PC, then it will open on my phone and play a different song and stop playing on my PC. Please fix this problem.

  • Newbie
  • My phone app keeps opening its self and playing on its own. I have it running on PC, then it will open on my phone and play a different song and stop playing on my PC. Please fix this problem.
  • Joe
  • Community Legend
  • 3571 Views
  • 6 replies
  • 5 likes
  • 3571 Views
  • 6 replies
  • 5 likes

Saving Music to SD Card

So, I have my music set to save to the SD card in my phone, and it is on the SD card. However, it is also trying to save everything to my internal storage as well. Any suggestions?

  • Newbie
  • So, I have my music set to save to the SD card in my phone, and it is on the SD card. However, it is also trying to save everything to my internal storage as well. Any suggestions?
  • Joe
  • Community Legend
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Push notifications

Push notifications don't work properly. I never receive any notifications of any new album or single of artists I follow, even though I've got them activated since I created my account. What can I do? Thanks.

  • Newbie
  • Push notifications don't work properly. I never receive any notifications of any new album or single of artists I follow, even though I've got them activated since I created my account. What can I do...
  • MattSuda
  • Spotify Star
  • 513 Views
  • 1 replies
  • 0 likes
  • 513 Views
  • 1 replies
  • 0 likes

Log-in Error; "You do not have a spotify account connected to your facebook account"

Hello, I recently purchased a new phone and after downloading the spotify app from the Google play store I am having issues signing in. I do not have my spotify account connected to ym Facebook account nor do I want to. However, when I try to sign in...

  • Newbie
  • Hello,    I recently purchased a new phone and after downloading the spotify app from the Google play store I am having issues signing in. I do not have my spotify account connected to ym...
  • Joe
  • Community Legend
  • 26697 Views
  • 8 replies
  • 1 likes
  • 26697 Views
  • 8 replies
  • 1 likes

Solved!! Not able to delete song of a playlist

Hello,During the night, the song all summer long has been apparently removed. I can't delete it... See the screenshot bellow. Any ideas?Thanks!!Anthony

  • Casual Listener
  • Hello, During the night, the song all summer long has been apparently removed. I can't delete it... See the screenshot bellow. Any ideas? Thanks!! Anthony
  • Joe
  • Community Legend
  • 601 Views
  • 5 replies
  • 0 likes
  • 601 Views
  • 5 replies
  • 0 likes

Que List for Spotify Web Player

Hello,In the latest update the Que List has been removed from the Spotify online web player. It was one of the best functions for Spotify, you really need to consider bringing it back. //GML

  • Newbie
  • Hello, In the latest update the Que List has been removed from the Spotify online web player.   It was one of the best functions for Spotify, you really need to consider bringing it back. &n...
  • 347 Views
  • 0 replies
  • 0 likes
  • 347 Views
  • 0 replies
  • 0 likes

I cant my spotify player in my lock screen can Someone help

I've been trying to get the lock screen player for awhile. Can someone let me know how to do that on my s7.

  • Newbie
  • I've been trying to get the lock screen player for awhile. Can someone let me know how to do that on my s7.
  • 397 Views
  • 0 replies
  • 0 likes
  • 397 Views
  • 0 replies
  • 0 likes

Songs periodically being undownloaded and other issues

Ever since I bought Spotify Premium, my Spotify account on my phone has been acting up. Once or twice a month, I get signed out of my Spotify account and have to sign in again, my songs have all been undownloaded, and my song download location has be...

  • Regular
  • Ever since I bought Spotify Premium, my Spotify account on my phone has been acting up. Once or twice a month, I get signed out of my Spotify account and have to sign in again, my songs have all...
  • 272 Views
  • 0 replies
  • 0 likes
  • 272 Views
  • 0 replies
  • 0 likes

Android Auto - Only some of the playlist showing

Hi All,Searched through the forums and there seems to be some inconsitencies over how the queue should work on a large playlist. I expect the behaviour that when you are parked you should be able to see all playlists and all content inside playlists....

  • Music Fan
  • Hi All, Searched through the forums and there seems to be some inconsitencies over how the queue should work on a large playlist.   I expect the behaviour that when you are parked you should ...
  • 370 Views
  • 0 replies
  • 0 likes
  • 370 Views
  • 0 replies
  • 0 likes

Solved!! No terminé de completar mi suscripción de estudiante y ya me aparecieron dos cobros pendientes en mi

Al no poder terminar en dos ocasiones mi suscripción me hicieron dos cargos. Y sigo sin servicio premium.

  • Newbie
  • Al no poder terminar en dos ocasiones mi suscripción me hicieron dos cargos. Y sigo sin servicio premium.
  • MattSuda
  • Spotify Star
  • 495 Views
  • 1 replies
  • 0 likes
  • 495 Views
  • 1 replies
  • 0 likes

[Moto G4] Behind the Lyrics cards get cut off

Loving the behind the lyrics feature but long cards are getting cut off with no way to read the last one or two lines. Please make them scrollable or a smaller font.

  • Newbie
  • Loving the behind the lyrics feature but long cards are getting cut off with no way to read the last one or two lines. Please make them scrollable or a smaller font.
  • 535 Views
  • 0 replies
  • 6 likes
  • 535 Views
  • 0 replies
  • 6 likes

Downloading now working.

To download music (with wifi connection) do I need to have download using cellular data on? It doesn't want to work with it off. Just don't want to chance it and use up all my data.

  • Newbie
  • To download music (with wifi connection) do I need to have download using cellular data on? It doesn't want to work with it off. Just don't want to chance it and use up all my data.
  • justinewin_
  • Roadie
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

continuous play

my spotify stops playing after one song. Also sometimes when my screen blacks out

  • Newbie
  • my spotify stops playing after one song.  Also sometimes when my screen blacks out
  • 341 Views
  • 0 replies
  • 0 likes
  • 341 Views
  • 0 replies
  • 0 likes

Superuser Contribution Buen día tengo un problema

Buenos días tengo un problema con mi spotify en mi celular no es la primera vez que sucede pero quiero expresar que no siempre tenemos la posibilidad de conectarnos a internet y volver a descargar la música que se supone ya estaba descargada, resulta...

  • Newbie
  • Buenos días tengo un problema con mi spotify en mi celular no es la primera vez que sucede pero quiero expresar que no siempre tenemos la posibilidad de conectarnos a internet y volver a descargar la...
  • user-removed
  • Not applicable
  • 409 Views
  • 1 replies
  • 0 likes
  • 409 Views
  • 1 replies
  • 0 likes

Nexus 6P Sound Issues Marshmallow

I just recently purchased the Google Nexus 6P and have been having issues with the sound output for Spotify app on Android 6.0 Marshmallow. It is very quiet when the audio cable is plugged into external speakers or my car stereo. I tested the phone i...

  • Regular
  • I just recently purchased the Google Nexus 6P and have been having issues with the sound output for Spotify app on Android 6.0 Marshmallow. It is very quiet when the audio cable is plugged into exter...
  • robertsonj0844
  • Regular
  • 1689 Views
  • 12 replies
  • 3 likes
  • 1689 Views
  • 12 replies
  • 3 likes

Lost playlist

I have had a free account with Spotify for about the last 8 months. During that time, I created a playlist with over 250 songs. All was well until this afternoon. I usually just have to tap on my Spotify icon, and I'm taken to the last song in my lis...

  • Newbie
  • I have had a free account with Spotify for about the last 8 months. During that time, I created a playlist with over 250 songs. All was well until this afternoon. I usually just have to tap on my Spo...
  • Joe
  • Community Legend
  • 376 Views
  • 1 replies
  • 0 likes
  • 376 Views
  • 1 replies
  • 0 likes