Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35978 Views
  • 64 replies
  • 25 likes
  • 35978 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874112 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874112 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Problems downloading songs

I have a premium account, but i have problems downloading songs. The only ones i can download are the ones in the playlists I've created. When i try to download an album the download starts but when i open Spotify again it's like I've never pressed t...

  • Newbie
  • I have a premium account, but i have problems downloading songs. The only ones i can download are the ones in the playlists I've created. When i try to download an album the download starts but when ...
  • 287 Views
  • 0 replies
  • 0 likes
  • 287 Views
  • 0 replies
  • 0 likes

Removing downloaded songs

It looks like my phone has updated spotify automatically but now i cant remove songs from my playlists. I can press down on the song an options come up such as 'remove' and 'go to album' ect but I when i click on it nothing happens.

  • Newbie
  • It looks like my phone has updated spotify automatically but now i cant remove songs from my playlists. I can press down on the song an options come up such as 'remove' and 'go to album' ect but I wh...
  • labelscollected
  • Community Legend
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Music stops

When I listen to music, it stops when I'm doing other things on the phone.Often it stops after 30 seconds. Have premium and this has lasted for several days now.Have reinstalled Spotify and logged out of and rebooting the phone.But Spotify works on t...

  • Newbie
  • When I listen to music, it stops when I'm doing other things on the phone. Often it stops after 30 seconds. Have premium and this has lasted for several days now. Have reinstalled Spotify and ...
  • Joe
  • Community Legend
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Publish Playlist on Android

My playlist https://play.spotify.com/user/harbingermckenzie/playlist/5mtBef4vnVjgGqhSRZBXbm This playlist is shown as collaborative, all of my playlists should be public by default yet nobody can see this playlist. Apparently the answer is to publish...

  • Newbie
  • My playlist https://play.spotify.com/user/harbingermckenzie/playlist/5mtBef4vnVjgGqhSRZBXbm   This playlist is shown as collaborative, all of my playlists should be public by default yet n...
  • Joe
  • Community Legend
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Offline playlists keep getting deleted

Spotify keeps changing my settings from using the sd-card as storage to the device storage. This deletes all of my offline playlists and I have to download them over and over again. This happens a few times a week.I use a Samsung galaxy s5.

  • Casual Listener
  • Spotify keeps changing my settings from using the sd-card as storage to the device storage. This deletes all of my offline playlists and I have to download them over and over again. This happens a fe...
  • Paisen
  • Casual Listener
  • 313 Views
  • 2 replies
  • 0 likes
  • 313 Views
  • 2 replies
  • 0 likes

Solved!! Song options not working?

Ever since the new update, whenever I try to click something on the menu on the right part of a song name (adding to playlist, going to song radio, etc.) it won't let me click any. What's up with that?

  • Newbie
  • Ever since the new update, whenever I try to click something on the menu on the right part of a song name (adding to playlist, going to song radio, etc.) it won't let me click any. What's up with tha...
  • Jacob
  • Community Legend
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

Saio do aplicativo e a musica para de tocar

Sempre que inicio uma música no Spotify e logo depois mudo de aplicativo, rapidamente a música para de tocar e isso vem fazendo com que eu não esteja utilizando muito o aplicativo mesmo tendo assinatura, como faço para resolver isso o voltar ao norma...

  • Newbie
  • Sempre que inicio uma música no Spotify e logo depois mudo de aplicativo, rapidamente a música para de tocar e isso vem fazendo com que eu não esteja utilizando muito o aplicativo mesmo tendo assinat...
  • 1681 Views
  • 0 replies
  • 0 likes
  • 1681 Views
  • 0 replies
  • 0 likes

Solved!! Spotify on Smartwatch3 with lite account

Can i use spotify on my Smartwatch3 even though i dont have Premium account?

  • Newbie
  • Can i use spotify on my Smartwatch3 even though i dont have Premium account?
  • Joe
  • Community Legend
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

S7 updated missing all songs now

Have updated s7 and all music saved to sd card are gone. All non playlist tracks/albums missing. No good

  • Casual Listener
  • Have updated s7 and all music saved to sd card are gone. All non playlist tracks/albums missing. No good
  • Danformer79
  • Casual Listener
  • 402 Views
  • 4 replies
  • 0 likes
  • 402 Views
  • 4 replies
  • 0 likes

Solved!! Music doesn't stop at the end of the playlist

When I listen music with my playlist, and the repeat mode is desactivaded, spotify play other music that isn't in my playlist when this one is finish. Can you help me ?

  • Casual Listener
  • When I listen music with my playlist, and the repeat mode is desactivaded, spotify play other music that isn't in my playlist when this one is finish. Can you help me ?
  • Jacob
  • Community Legend
  • 923 Views
  • 1 replies
  • 0 likes
  • 923 Views
  • 1 replies
  • 0 likes

Solved!! Can't Add to Playlist

I can't do anything like queueing, adding or removing from a playlist, basically anything that has to do with pressing that side button :((((

  • Newbie
  • I can't do anything like queueing, adding or removing from a playlist, basically anything that has to do with pressing that side button :((((
  • Joe
  • Community Legend
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes

How to uninstall spotify.? When i go to settings it only gives me option to enable or disable the ap

How to uninstall spotify.? When i go to settings it only gives me option to enable or disable the application.. I want to uninstall it from my Sony device which got updated to the latest version..

  • Newbie
  • How to uninstall spotify.? When i go to settings it only gives me option to enable or disable the application.. I want to uninstall it from my Sony device which got updated to the latest version..
  • labelscollected
  • Community Legend
  • 447 Views
  • 1 replies
  • 0 likes
  • 447 Views
  • 1 replies
  • 0 likes

Can't queue songs on Android

Neither me, or my friends, can queue songs after the new Spotify update

  • Regular
  • Neither me, or my friends, can queue songs after the new Spotify update
  • Joe
  • Community Legend
  • 691 Views
  • 1 replies
  • 0 likes
  • 691 Views
  • 1 replies
  • 0 likes

Music is constantly pausing

Every time i play music with my premium membership, my song pauses halfway through, and it does this every time i play a song

  • Newbie
  • Every time i play music with my premium membership, my song pauses halfway through, and it does this every time i play a song
  • Champoluc
  • Newbie
  • 249 Views
  • 2 replies
  • 0 likes
  • 249 Views
  • 2 replies
  • 0 likes

Cubot Rainbow refusing to pair/play

Could anyone help with this? No problem for Nexus 9...?

  • Regular
  • Could anyone help with this? No problem for Nexus 9...?
  • justinewin_
  • Roadie
  • 307 Views
  • 3 replies
  • 0 likes
  • 307 Views
  • 3 replies
  • 0 likes

Çok sık duraklıyor

Merhaba. Uygulama müzik dinlerken sürekli duraklama moduna geçiyor ve ben tekrar play e basmak zorunda kalıyorum. HTC 10 telefonuma başka bir uygulamadan bildirim geldiğinde Spotify pause konumuna geçiyor. Lütfen yardım.

  • Newbie
  • Merhaba. Uygulama müzik dinlerken sürekli duraklama moduna geçiyor ve ben tekrar play e basmak zorunda kalıyorum. HTC 10 telefonuma başka bir uygulamadan bildirim geldiğinde Spotify pause konumuna ge...
  • 470 Views
  • 0 replies
  • 0 likes
  • 470 Views
  • 0 replies
  • 0 likes

Songs greyed out on mobile but not on laptop???

I've just added some old CDs onto my laptop and put them into a Playlist and downloaded them. I can play them all on there just fine.However, I have tried to download them on my mobile and nearly all the songs are greyed out and I can't play them - u...

  • Casual Listener
  • I've just added some old CDs onto my laptop and put them into a Playlist and downloaded them. I can play them all on there just fine. However, I have tried to download them on my mobile and nearly...
  • patthechat
  • Casual Listener
  • 2646 Views
  • 2 replies
  • 1 likes
  • 2646 Views
  • 2 replies
  • 1 likes

Spotify on tablet Huawei mediapad m3

I have a new tablet Huawei mediapad m3 and I can't skip or choose songs like in other tablet. It seems that it works like in the smartphones where with free version we can't skip or choose song.

  • Newbie
  • I have a new tablet Huawei mediapad m3 and I can't skip or choose songs like in other tablet. It seems that it works like in the smartphones where with free version we can't skip or choose song.
  • Joe
  • Community Legend
  • 892 Views
  • 1 replies
  • 0 likes
  • 892 Views
  • 1 replies
  • 0 likes

Can't log in

i can log in with my facebook account in the smartphone that i am using right now, but i have another smartphone and when i try to log in with the same method that i used in this smartphone, i have an error.. by the way, i tried creatig a password fo...

  • Newbie
  • i can log in with my facebook account in the smartphone that i am using right now, but i have another smartphone and when i try to log in with the same method that i used in this smartphone, i have a...
  • 200 Views
  • 0 replies
  • 0 likes
  • 200 Views
  • 0 replies
  • 0 likes

Downloaded songs not playing online

Every time I download songs from my one playlist, it shows the green downward arrow beside every track and the tracks play offline (Spotify on offline mode and data/wifi off). If I play them immediately after downloading. About 30mins later, none of ...

  • Casual Listener
  • Every time I download songs from my one playlist, it shows the green downward arrow beside every track and the tracks play offline (Spotify on offline mode and data/wifi off). If I play them immediat...
  • 245 Views
  • 0 replies
  • 0 likes
  • 245 Views
  • 0 replies
  • 0 likes