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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

1443 Views

0 replies

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Lost playlist

I have had a free account with Spotify for about the last 8 months. During that time, I created a playlist with over 250 songs. All was well until this afternoon. I usually just have to tap on my Spotify icon, and I'm taken to the last song in my lis...

Newbie

I have had a free account with Spotify for about the last 8 months. During that time, I created a playlist with over 250 songs. All was well until this afternoon. I usually just have to tap on my Spo...

Joe

Community Legend

378 Views

1 replies

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Spotify randomly changes device when playing

While playing a song, it seems to randomly go from my computer to me music player, without any interaction.

Casual Listener

While playing a song, it seems to randomly go from my computer to me music player, without any interaction.

Joe

Community Legend

2723 Views

8 replies

6 likes

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Spotify undownloads tracks and albums (Premium)

This is really strange. After updating recently from a really old version, Spotify kept deleting certain songs and an album I had downloaded on my Huawei. After another update, the single tracks from albums I had downloaded would stay again, but Kate...

Casual Listener

This is really strange. After updating recently from a really old version, Spotify kept deleting certain songs and an album I had downloaded on my Huawei. After another update, the single tracks from...

Nordavind

Casual Listener

615 Views

2 replies

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Music skips Stutteren

Music skips stuterd if i play it on the bluetooth in the car (at least 8 x per song) like an old diskman have tried different phones and reset the bluetooth and mobile but noting helps but if I put the number on the phone it selfs and play it, this w...

Newbie

Music skips stuterd if i play it on the bluetooth in the car (at least 8 x per song) like an old diskman  have tried different phones and reset the bluetooth and mobile but noting helps&nb...

214 Views

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Songs stop one second before it should end

For months ive been dealing with spotify not continuing to the next song. 90% on the time the music stops after the songs is over. Ive played with all the settings nothing. Ive deleted the app and the data from my galaxy s7 phone. Nothing. Ive moved ...

Newbie

For months ive been dealing with spotify not continuing to the next song. 90% on the time the music stops after the songs is over. Ive played with all the settings nothing. Ive deleted the app and th...

discord-317

Music Fan

378 Views

1 replies

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Problemas com reprodução de musicas offline

As músicas estão baixadas mas não consigo escuta-Mas off line, mesmo a seta de download estando verde.

Newbie

As músicas estão baixadas mas não consigo escuta-Mas off line, mesmo a seta de download estando verde.

292 Views

0 replies

2 likes

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Spotify plays audio from saved video files when using tasker

I used tasker to auto launch spotify when the headphines are plugged in, however when it lauches it plays audio from saved video files on phone instaeding of playing the play list. Below is the intent command I am using; System”>Send Intent• – Action...

Newbie

I used tasker to auto launch spotify when the headphines are plugged in, however when it lauches it plays audio from saved video files on phone instaeding of playing the play list.   Below is ...

224 Views

0 replies

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Offline playlist get unsynched (undownloaded)

So this happened to me a few times now and it's becoming more and more of an issue. I have a playlist downloaded to my device and once in a while Spotify (spontaneously) decides my playlist shouldn't be listened to offline and unsynces(undownloads, w...

Newbie

So this happened to me a few times now and it's becoming more and more of an issue. I have a playlist downloaded to my device and once in a while Spotify (spontaneously) decides my playlist shouldn't...

tvshirley44

Casual Listener

2632 Views

2 replies

2 likes

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Solved!! Wont play my downloaded songs

It has happened a couple times now that my downloaded songs wont play but the files for them are still saved to my phone

Newbie

It has happened a couple times now that my downloaded songs wont play but the files for them are still saved to my phone

AndyUrie

Casual Listener

637 Views

2 replies

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Missing downloaded songs after software update

I have problem after update spotify, all songs on all my playlists that I have downloaded before show no green check, and I can't play it offline. I have to re-download all of them again. I got same problem twice, first on desktop, second on my andro...

Newbie

I have problem after update spotify, all songs on all my playlists that I have downloaded before show no green check, and I can't play it offline. I have to re-download all of them again. I got same ...

499 Views

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Language setting on Spotify differs from Android

My Xperia is set to Danish but the language on the Spotify app is running Malayan. How can I set the language to Danish in the App?

Newbie

My Xperia is set to Danish but the language on the Spotify app is running Malayan. How can I set the language to Danish in the App?

Joe

Community Legend

440 Views

1 replies

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Samsung Galaxy A5 spotify starts playing automatically

For some reason when playing music on my computer and pausing it for a longer time, it starts playing from my mobile device if spotify is turned on.

Newbie

For some reason when playing music on my computer and pausing it for a longer time, it starts playing from my mobile device if spotify is turned on.

361 Views

0 replies

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Spotify on Samsung S8 not updating track on lock screen

HeyI have two new issues on the Samsun S8 1) When Casting to Chromecast the artist details don't always update on the lock screen so I'm unable to forward a track etc.2) Then if I go into the phone to change a track in the Spotify app, it disconnects...

Newbie

Hey I have two new issues on the Samsun S8   1) When Casting to Chromecast the artist details don't always update on the lock screen so I'm unable to forward a track etc. 2) Then if I go int...

richf90

Newbie

645 Views

1 replies

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Play all playlist from a folder

Hi! In earlier versions I was able to play songs from all playlist I have sorted in a folder. This is now removed. Why? It is still there on my tablet and on the desktop. how can I get it back (in what version did you remove it so I can downgrade to ...

Music Fan

Hi! In earlier versions I was able to play songs from all playlist I have sorted in a folder. This is now removed. Why? It is still there on my tablet and on the desktop. how can I get it back (in wh...

Hugol0l

Music Fan

485 Views

2 replies

1 likes

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Solved!! Spotify does not rocognize my sd card

Help, my mobile (tplink neffos 5c) cannot recognize my sd card to migrate my offline mode songs. Just appears the phone memory two times.

Newbie

Help, my mobile (tplink neffos 5c) cannot recognize my sd card to migrate my offline mode songs. Just appears the phone memory two times.

MattSuda

Spotify Star

6474 Views

1 replies

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My spotify won't play songs

It keeps saying I need premium in order to shuffle play. **bleep**?

Newbie

It keeps saying I need premium in order to shuffle play. **bleep**?

284 Views

0 replies

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Artist Page Shuffle omits old albums, plays Popular 10 too often

I have a question. Does shuffle have a heavier bias toward more popular songs? Or am I just imagining it? I often put Regina Spektor's page on "Shuffle All". It seems like the tracks I get most are the more 'mainstream' or the albums' flagship songs....

Regular

I have a question. Does shuffle have a heavier bias toward more popular songs? Or am I just imagining it?   I often put Regina Spektor's page on "Shuffle All". It seems like the tracks I get m...

411 Views

0 replies

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Stop Playing music of last album of Drake(?)

Hi, well i dont if im the only one, maybe it happens with other songs to you, but in my case is with Drake, i want to hear his last album and it starts play the songs good and then stop and all spotify frozen. Im premium, in my computer the same with...

Newbie

Hi, well i dont if im the only one, maybe it happens with other songs to you, but in my case is with Drake, i want to hear his last album and it starts play the songs good and then stop and all spoti...

301 Views

0 replies

1 likes

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Not working

When i start the app it always signs me out,and makes me redowload my muisic, and a few minutes later it happens again.

Newbie

When i start the app it always signs me out,and makes me redowload my muisic, and a few minutes later it happens again.

229 Views

0 replies

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Shuffle Trouble

Not sure if this is due to the size of my playlist (Current 2,773) It tends to stick to the top of the list. I found that sometimes it will be a bit more diverse if I choose a song further down the list bit maybe one out of three times. Anything I ca...

Newbie

Not sure if this is due to the size of my playlist (Current 2,773)  It tends to stick to the top of the list. I found that sometimes it will be a bit more diverse if I choose a song further down...

302 Views

0 replies

0 likes

  • 302 Views
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