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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

Get help for your Android mobile or tablet

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35970 Views
  • 64 replies
  • 25 likes
  • 35970 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874104 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874104 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25573 Views
  • 3 replies
  • 0 likes
  • 25573 Views
  • 3 replies
  • 0 likes

Spotify pauses every 10 minutes

I have Spotify premium and if I'm at home or on the go whend I play my Spotify it pauses about every 10 to 13 minutes. I'm the only one who listens to music on this account and kinda getting frustrated paying for something I have to start every 10 mi...

  • Newbie
  • I have Spotify premium and if I'm at home or on the go whend I play my Spotify it pauses about every 10 to 13 minutes. I'm the only one who listens to music on this account and kinda getting frustrat...
  • 305 Views
  • 0 replies
  • 0 likes
  • 305 Views
  • 0 replies
  • 0 likes

Superuser Contribution Cannot access premium features on Android

I'm a premium family subscriber. I recently changed my cellphone and I'm not able to access premium features like adjusting quality and offline mode on my Android phone. I'm logged into my correct account.

  • Newbie
  • I'm a premium family subscriber. I recently changed my cellphone and I'm not able to access premium features like adjusting quality and offline mode on my Android phone. I'm logged into my correct ac...
  • ZullyB
  • Roadie
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Spoyify uses data while listening online

Why is spotify using so much data . I only listen to downloaded music. I am 10 days into my billing cycle and so far it has used 100 megs. I am seriously thinking cancelling and switching to another streaming app. Does anyone else have this problem a...

  • Newbie
  • Why is spotify using so much data . I only listen to downloaded music. I am 10 days into my billing cycle and so far it has used 100 megs. I am seriously thinking cancelling and switching to another ...
  • Ibonsall14
  • Gig Goer
  • 512 Views
  • 1 replies
  • 0 likes
  • 512 Views
  • 1 replies
  • 0 likes

Solved!! Cant add songs to playlist or share songs

Since a few days ago I can't add anything to playlist or share any songs.. the menu comes up, I hit 'add to playlist' or 'share' and nothing happens

  • Regular
  • Since a few days ago I can't add anything to playlist or share any songs.. the menu comes up, I hit 'add to playlist' or 'share' and nothing happens
  • Joe
  • Community Legend
  • 567 Views
  • 6 replies
  • 0 likes
  • 567 Views
  • 6 replies
  • 0 likes

Chromecast bug

When I connect to my Chromecast, all of the other devices on my Wi-Fi network will show a notification about connecting to Chromecast. I'm using Android 4.4.4, and the device is a Motorola Droid Maxx. The two phone's that are doing this are a Samsung...

  • Newbie
  • When I connect to my Chromecast, all of the other devices on my Wi-Fi network will show a notification about connecting to Chromecast. I'm using Android 4.4.4, and the device is a Motorola Droid Maxx...
  • 217 Views
  • 0 replies
  • 0 likes
  • 217 Views
  • 0 replies
  • 0 likes

New song doesn't start until app is "Open"

Does anyone else have the problem with the app where the next song doesn't start playing until you open up the app on your phone again? This is super frustrating! Help!

  • Newbie
  • Does anyone else have the problem with the app where the next song doesn't start playing until you open up the app on your phone again? This is super frustrating! Help!
  • Joe
  • Community Legend
  • 453 Views
  • 3 replies
  • 0 likes
  • 453 Views
  • 3 replies
  • 0 likes

Download Error

I have been using spotify for a while now. I keep all my songs downloaded so I can access them anytime.Today however, while looping a single song that had already been downloaded ages ago, for some reason I got a download error, saying i had my songs...

  • Music Fan
  • I have been using spotify for a while now. I keep all my songs downloaded so I can access them anytime. Today however, while looping a single song that had already been downloaded ages ago, for so...
  • 186 Views
  • 0 replies
  • 0 likes
  • 186 Views
  • 0 replies
  • 0 likes

Turn off and log out of the android app.

How do I turn off and log out of my android app? I read that from the main page I should select menu from the upper right and then select settings and then logout. I have not found any of these. Is the page with “Home” at the top the main page? I hav...

  • Casual Listener
  • How do I turn off and log out of my android app?   I read that from the main page I should select menu from the upper right and then select settings and then logout. I have not found any of th...
  • 474 Views
  • 0 replies
  • 0 likes
  • 474 Views
  • 0 replies
  • 0 likes

family premium subscription.

I recently got invited to a family premium link by my sister. I've been trying to put in our address in several ways for the past few days and I still have been unsuccessful in signing in.. I've also approached her about the way she put in the addres...

  • Casual Listener
  • I recently got invited to a family premium link by my sister. I've been trying to put in our address in several ways for the past few days and I still have been unsuccessful in signing in.. I've also...
  • Zoeronto
  • Casual Listener
  • 243 Views
  • 2 replies
  • 0 likes
  • 243 Views
  • 2 replies
  • 0 likes

Settings

I was trying to download some music but I can't. It says "Go to settings to download using cellular". I check the settings and turned on the "download using cellular" but same thing happened. What should I do?

  • Newbie
  • I was trying to download some music but I can't. It says "Go to settings to download using cellular". I check the settings and turned on the "download using cellular" but same thing happened. What sh...
  • Joe
  • Community Legend
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Solved!! Blank screen on new spotify version

I tried the new version of spotify to android 4. It seemed good at first but now i only get a totally blank screen and i can't play any music at all. I have a google nexus. I don't know what the problem is. Any idea??

  • Newbie
  • I tried the new version of spotify to android 4. It seemed good at first but now i only get a totally blank screen and i can't play any music at all. I have a google nexus. I don't know what the prob...
  • Joe
  • Community Legend
  • 45709 Views
  • 206 replies
  • 4 likes
  • 45709 Views
  • 206 replies
  • 4 likes

can't scroll through all playlists when i search on a mobile

i have premium and my spotify app on my mobile (moto e3) updated recently and since then when i search for something i can only see 8 or so playlists when i click see all playlists but i know there are more than what show up because i can see them if...

  • Newbie
  • i have premium and my spotify app on my mobile (moto e3) updated recently and since then when i search for something i can only see 8 or so playlists when i click see all playlists but i know there a...
  • 209 Views
  • 0 replies
  • 0 likes
  • 209 Views
  • 0 replies
  • 0 likes

Android Moto G black screen

Hey guy's i read all the pages of the same topic but i have tried all the steps even downloading manually the apk Preview version that worked but it is empty and old..buggy.. is there any real replies of spotify?cause this is an issue that i can see ...

  • Casual Listener
  • Hey guy's i read all the pages of the same topic but i have tried all the steps even downloading manually the apk Preview version that worked but it is empty and old..buggy..   is there any re...
  • 264 Views
  • 0 replies
  • 0 likes
  • 264 Views
  • 0 replies
  • 0 likes

spotify not playing the song's from the PC

So i'm new to Spotify premium and having this problem where i downloaded music files from my PC through Spotify software on PC and it says only 45 song is playable and other 105 song is greyed out and said unplayable/unavailable. **bleep** is this bu...

  • Newbie
  • So i'm new to Spotify premium and having this problem where i downloaded music files from my PC through Spotify software on PC and it says only 45 song is playable and other 105 song is greyed out an...
  • Joe
  • Community Legend
  • 486 Views
  • 1 replies
  • 0 likes
  • 486 Views
  • 1 replies
  • 0 likes

Solved!! songs keep changing in the middle of the song!

this happens mostly on android but just happened in my PC desktop player. sometimes i am able to play 2-3 songs but somehow every time i listen to spotify, the song cuts out and some random Thai (i think) music comes on. strange random artists i've n...

  • Casual Listener
  • this happens mostly on android but just happened in my PC desktop player.  sometimes i am able to play 2-3 songs but somehow every time i listen to spotify, the song cuts out and some random Tha...
  • jeffc632
  • Casual Listener
  • 47053 Views
  • 2 replies
  • 3 likes
  • 47053 Views
  • 2 replies
  • 3 likes

Solved!! Can't log in

When I try to log in on my phone app with my email and password It says there is no Facebook account associated with my spotify account but I didn't use the log in with Facebook option. I can log in on the internet but not on my app.

  • Newbie
  • When I try to log in on my phone app with my email and password It says there is no Facebook account associated with my spotify account but I didn't use the log in with Facebook option. I can log in ...
  • Joe
  • Community Legend
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes

My spotify is saying its being used on more than 3 devices

My spotify won't let me download my music anymore because it's saying I've downloaded on more than 3 devices yet I don't have it on three devices I've tried deleting and re-installing but that hasn't worked what's can I do? It's a long playlist and I...

  • Newbie
  • My spotify won't let me download my music anymore because it's saying I've downloaded on more than 3 devices yet I don't have it on three devices I've tried deleting and re-installing but that hasn't...
  • Hubo
  • Community Legend
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Spotify internet connection

I just got Spotify after not being on for a while and it won't let me buy premium. at first when I tried to buy it it said my exp date wasn't right when I'd put it like 04/20 it said you need to put a month and now it won't let me buy it because ever...

  • Newbie
  • I just got Spotify after not being on for a while and it won't let me buy premium. at first when I tried to buy it it said my exp date wasn't right when I'd put it like 04/20 it said you need to put ...
  • 288 Views
  • 0 replies
  • 0 likes
  • 288 Views
  • 0 replies
  • 0 likes

Spotify intercepts headset play/pause button on Android

Spotify, even when force closed, intercepts the play/pause button from my headset. For example, if the last time I was listening to spotify was 3 days ago and I've restarted my phone in the meantime, and now I'm watching Hulu and hit the play button ...

  • Casual Listener
  • Spotify, even when force closed, intercepts the play/pause button from my headset. For example, if the last time I was listening to spotify was 3 days ago and I've restarted my phone in the meantime,...
  • 383 Views
  • 0 replies
  • 0 likes
  • 383 Views
  • 0 replies
  • 0 likes

Downloading songs to offline list not possible

There is always a notification that says I do not have enough space even if I delete almost my entire library.. I habe a stable wifi connection, enough space on both, my phone and my sd card and my phone is the only device I am using spotify on.. pls...

  • Casual Listener
  • There is always a notification that says I do not have enough space even if I delete almost my entire library.. I habe a stable wifi connection, enough space on both, my phone and my sd card and my p...
  • MarkPedersen
  • Roadie
  • 803 Views
  • 3 replies
  • 0 likes
  • 803 Views
  • 3 replies
  • 0 likes