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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5442 Views

0 replies

7 likes

  • 5442 Views
  • 0 replies
  • 7 likes

Solved!! No SD storage option

Hi,I have a SD card, set as external memory with lots of Space empty, but there is not the storage option in the app settings.I tried to format the SD card, to close the app, to reinstall it etc, but it still doesn't work.I don't have enough space le...

Music Fan

Hi, I have a SD card, set as external memory with lots of Space empty, but there is not the storage option in the app settings. I tried to format the SD card, to close the app, to reinstall it ...

Joe

Community Legend

83299 Views

34 replies

1 likes

  • 83299 Views
  • 34 replies
  • 1 likes

ARMv8 and ARMv7 Spotfy App

Why is the Spotfy App only available in ARMv7, while many devices have ARMv8 SoCs and OS's? It seems the the App could be lighter/faster/more efficient if it used the ISA in the supported devices...

Newbie

Why is the Spotfy App only available in ARMv7, while many devices have ARMv8 SoCs and OS's? It seems the the App could be lighter/faster/more efficient if it used the ISA in the supported devices...

4131 Views

0 replies

2 likes

  • 4131 Views
  • 0 replies
  • 2 likes

Solved!! Music undownloads itself?

For some reason it seems if I got online after being offline or I close the app out the. Open it again all the music in my library just isn't downloaded anymore and then I have to download it again I have had to download my entire library twice today

Newbie

For some reason it seems if I got online after being offline or I close the app out the. Open it again all the music in my library just isn't downloaded anymore and then I have to download it again I...

Lonely_egg

Newbie

1111 Views

2 replies

1 likes

  • 1111 Views
  • 2 replies
  • 1 likes

Solved!! Samsung s7

My spotify stop playing a song after 20 sec.on my samsung S7. It happens online and offline.On my laptop it works just fine.What is going on?

Casual Listener

My spotify stop playing a song after 20 sec.on my samsung S7. It happens online and offline.On my laptop it works just fine. What is going on?

steinen76

Casual Listener

504 Views

2 replies

1 likes

  • 504 Views
  • 2 replies
  • 1 likes

google now, locked device, not working

Hi,I want to use google now to change spotify track while my device is locked in my pocket.I tell "ok google, please play daft punk with spotify"-answer form google now: "okay, we will tell spotify to play daft punk".But it doesn't do anything, until...

Regular

Hi, I want to use google now to change spotify track while my device is locked in my pocket. I tell "ok google, please play daft punk with spotify" -answer form google now: "okay, we will tell...

Jon403

Newbie

1510 Views

3 replies

1 likes

Other
  • 1510 Views
  • 3 replies
  • 1 likes

Solved!! My music

Hi guys.... just wondering if anyone can help a brother out?...... so I've been off Spotify for about 3 months now and during the time ive been with Spotify ive really enjoyed it and saved heaps of playlists ect.......in this time ive still been payi...

Newbie

Hi guys.... just wondering if anyone can help a brother out?...... so I've been off Spotify for about 3 months now and during the time ive been with Spotify ive really enjoyed it and saved heaps of p...

OviiiOne

Community Legend

493 Views

1 replies

0 likes

  • 493 Views
  • 1 replies
  • 0 likes

Data usage

Why has my data usage tripled in the last few days when I am not doing a single thing different?

Visitor

Why has my data usage tripled in the last few days when I am not doing a single thing different?

lcolling

Community Legend

341 Views

2 replies

0 likes

  • 341 Views
  • 2 replies
  • 0 likes

stockage sur carte sd

bonjour,Mes musiques synchronisées sont stockées sur le téléphone (android).La version de spotify est la dernière.Quand je tente de déplacer (via les paramètres de la bibliothèque) la zone de stockage vers la carte sd, il ne se passe rien, alors qu'i...

Casual Listener

bonjour, Mes musiques synchronisées sont stockées sur le téléphone (android). La version de spotify est la dernière. Quand je tente de déplacer (via les paramètres de la bibliothèque) la zone de s...

fafar

Casual Listener

1240 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

No interruption mode, not working on android

Hi, I am playing an album which is supposed to have no interruptions between the tracks. The "no interruption button is on (green). The interruptions still persist. Quite annoying.

Regular

Hi, I am playing an album which is supposed to have no interruptions between the tracks. The "no interruption button is on (green). The interruptions still persist. Quite annoying.

rudyskatto

Regular

1085 Views

9 replies

0 likes

  • 1085 Views
  • 9 replies
  • 0 likes

Superuser Contribution Não consigo ver meus dados

Não tenho conseguido visualizar meus dados, tais como cep, endereço, etc.. Possuo a conta premium familiar, e fica dando endereço inválido para o membro da minha família, sei que o endereço tá certo que eu coloquei, e quando vou visualizar minha cont...

Newbie

Não tenho conseguido visualizar meus dados, tais como cep, endereço, etc.. Possuo a conta premium familiar, e fica dando endereço inválido para o membro da minha família, sei que o endereço tá certo ...

Maria_B

Moderator

731 Views

1 replies

0 likes

  • 731 Views
  • 1 replies
  • 0 likes

Not Following my own Playlist

Hi, I created a collaborative playlist with my friend a few months ago. The other day when I opened the app, the playlist was no longer under my Playlists app. When I go to my friends profile I can find the playlist under public playlists and I can o...

Newbie

Hi, I created a collaborative playlist with my friend a few months ago. The other day when I opened the app, the playlist was no longer under my Playlists app. When I go to my friends profile I can f...

365 Views

0 replies

0 likes

  • 365 Views
  • 0 replies
  • 0 likes

Unable to control volume when Android screen off/locked

Until recently I was able to control Spotify Connect volume from my phone (Chromecast Audio) but this no longer works. I have to unlock the phone and enter the Spotify app in order to control volume!Is this a bug? Will this feature be returning?

Regular

Until recently I was able to control Spotify Connect volume from my phone (Chromecast Audio) but this no longer works. I have to unlock the phone and enter the Spotify app in order to control volume!...

cericthered

Casual Listener

2417 Views

5 replies

3 likes

  • 2417 Views
  • 5 replies
  • 3 likes

Why i cant pay with my bank card

It keep saying my card is having a bad day, why is this

Newbie

It keep saying my card is having a bad day, why is this

Joe

Community Legend

320 Views

1 replies

0 likes

  • 320 Views
  • 1 replies
  • 0 likes

android app doesn't update automatically

the spotify app is set to get automatic updates from play store, same as my other apps. however, spotify is the only one that doesn't work. what can i do? i have cleared the cache, removed all spotify-related folders from my phone, and reinstalled.as...

Roadie

the spotify app is set to get automatic updates from play store, same as my other apps. however, spotify is the only one that doesn't work. what can i do? i have cleared the cache, removed all spotif...

unseenlarks

Roadie

1450 Views

6 replies

0 likes

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  • 6 replies
  • 0 likes

Local Files from Desktop on Android

Hey everyone, I'm having problems with playing my local files from my computer on my android device. Can't seem how to sync them over to a different device. I created a playlist, and can locate it on the android device, however, when I toggle the dow...

Casual Listener

Hey everyone, I'm having problems with playing my local files from my computer on my android device.  Can't seem how to sync them over to a different device.  I created a playlist, and can ...

KillerDjou

Newbie

941 Views

3 replies

1 likes

local files
local files not syncing
local files sync
  • 941 Views
  • 3 replies
  • 1 likes

Emply Running Playlist

Hi, When i chose the Browse option and then select Running from the menu, the running playlist is emtpy. It attempts to set the tempo but it cannot. However, i never use this, i typically set the tempo myself and hit 'skip' to the voice telling me to...

Casual Listener

Hi, When i chose the Browse option and then select Running from the menu, the running playlist is emtpy.   It attempts to set the tempo but it cannot. However, i never use this, i typically se...

Sharonmccaughan

Casual Listener

461 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

My premium account become slow

So first i clear data my spotify premium because i want to redownload all my song,and then i log in,and then the problem started,When i'm log in my home and browse section won't load,at all,sometime its load when i log in log out for more than once,i...

Visitor

So first i clear data my spotify premium because i want to redownload all my song,and then i log in,and then the problem started, When i'm log in my home and browse section won't load,at all,sometim...

user-removed

Not applicable

551 Views

4 replies

0 likes

  • 551 Views
  • 4 replies
  • 0 likes

Solved!! Spotify won't let me change mobile settings.

Hi, Been having this issue with trying to enable Spotify to download songs with mobile connection and not just wifi. The problem is that, that specific settings is grayed out, a long with loads of other settings on my phone. This is really frustratin...

Casual Listener

Hi,   Been having this issue with trying to enable Spotify to download songs with mobile connection and not just wifi. The problem is that, that specific settings is grayed out, a long with lo...

Joe

Community Legend

3596 Views

4 replies

1 likes

  • 3596 Views
  • 4 replies
  • 1 likes

Superuser Contribution Logout and losing all my songs while offline

So when i'm offline, and open the app, its opening to me the login screen. Everytime when I dont have internet connections and I open the app, this happen.And when im going to online, the app opens normally, but I lost my songs offline. I alredy trie...

Casual Listener

So when i'm offline, and open the app, its opening to me the login screen.  Everytime when I dont have internet connections and I open the app, this happen. And when im going to online, t...

luangs7

Casual Listener

1457 Views

2 replies

1 likes

  • 1457 Views
  • 2 replies
  • 1 likes