Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hi, my dad is having a problem with Spotify on his phone. He likes the Discover Weekly feature and downloaded last week's playlist. When it updated this week he wanted to download those tracks too, but now he cannot find any of the tracks he download...
Hi, my dad is having a problem with Spotify on his phone. He likes the Discover Weekly feature and downloaded last week's playlist. When it updated this week he wanted to download those tracks too, b...
523 Views
0 replies
0 likes
When clicking the hamburger menu, then my music, then I click on My Playlists, it is as if the app just crashes and then goes back to the screen that shows what song is playing. There is no way for me to access my playlists from the Spotify app on An...
When clicking the hamburger menu, then my music, then I click on My Playlists, it is as if the app just crashes and then goes back to the screen that shows what song is playing. There is no way for m...
Casual Listener
1172 Views
4 replies
3 likes
Spotify wont appear on my lock screen. I already turned on notifs in settings still nothing.send help
Spotify wont appear on my lock screen. I already turned on notifs in settings still nothing. send help
Casual Listener
465 Views
2 replies
0 likes
While using my phone app, if I select a song in one of my playlists, it will automatically put the playlist on shuffle. Is there a way I can set it up for certain playlists that it will not do that? Every now and then it does not shuffle (like right ...
While using my phone app, if I select a song in one of my playlists, it will automatically put the playlist on shuffle. Is there a way I can set it up for certain playlists that it will not do ...
Roadie
523 Views
1 replies
1 likes
Hola, tengo un Xperia z2 y cuenta Spotify premium, desde hace un mes no reproduce las canciones que he descargado, he borrado los datos y reinstalado la aplicación, pero continúa sin funcionar; incluso teniendo Internet full.Que puedo hacer?
Hola, tengo un Xperia z2 y cuenta Spotify premium, desde hace un mes no reproduce las canciones que he descargado, he borrado los datos y reinstalado la aplicación, pero continúa sin funcionar; inclu...
520 Views
0 replies
0 likes
I have an SD card which I download all of my spotify playlists to so I can listen offline, but my SD card recently disconnected, resulting in all of my songs no longer being available offline. They still seem to be on the SD card though as the space ...
I have an SD card which I download all of my spotify playlists to so I can listen offline, but my SD card recently disconnected, resulting in all of my songs no longer being available offline. They s...
Casual Listener
2853 Views
10 replies
3 likes
My friend and I are both Premium members. She's on an iPhone. I'm on an Android. We send song links (open.spotify.com/track/...) to one another via SMS using the mechanisms in our respective apps. Things have generally been working pretty well. In th...
My friend and I are both Premium members. She's on an iPhone. I'm on an Android. We send song links (open.spotify.com/track/...) to one another via SMS using the mechanisms in our respective apps. Th...
1239 Views
0 replies
0 likes
Hello everyone:)My Huawei Honor 8 just updated to Android 7.0. But the locked screen player is not working (at all) like before. I assume this is just a temporary problem with the new update, but if not, what is the matter?
Hello everyone:) My Huawei Honor 8 just updated to Android 7.0. But the locked screen player is not working (at all) like before. I assume this is just a temporary problem with the new update, but...
Newbie
1034 Views
3 replies
3 likes
2017 and still having trouble with censored songsrecently I've been listening to Calle 13 (a latinamerican group) and most of the song are censored with that terrible backward effect!how can I solve that?
2017 and still having trouble with censored songs recently I've been listening to Calle 13 (a latinamerican group) and most of the song are censored with that terrible backward effect! how can I so...
Music Fan
883 Views
3 replies
0 likes
Hello,My girlfriend and I use Spotify's messaging system in order to communicate. I woke up this morning to see my 'messages' button gone, and I was unabled to send any message to a recipient. I am very frustrated by this, and I'd appreciate any help...
Hello, My girlfriend and I use Spotify's messaging system in order to communicate. I woke up this morning to see my 'messages' button gone, and I was unabled to send any message to a recipient. I am...
Community Legend
974 Views
1 replies
0 likes
Okay so I have got Spotify on an Android (Samsung Galaxy 5) and I am connected to internet (I use the free Spotify version) except it's saying that I need to get premium to listen to music now everytime I press the shuffle play button. I don't unders...
Okay so I have got Spotify on an Android (Samsung Galaxy 5) and I am connected to internet (I use the free Spotify version) except it's saying that I need to get premium to listen to music now everyt...
Community Legend
539 Views
1 replies
1 likes
Hello everyone, When I listen a song on Windows desktop app, and click + to save the song to my music, desktop app pauses and mobile (android) app starts playing the currently playing track. This is annoying in the office Desktop version: 1.0.49.125....
Hello everyone, When I listen a song on Windows desktop app, and click + to save the song to my music, desktop app pauses and mobile (android) app starts playing the currently pla...
Casual Listener
532 Views
2 replies
0 likes
My Samsung s6 crashed when I clicked on a song in spotify. the phone would not restart, so assuming the phone had technical difficulties, I took it in for warranty. However I downloaded spotify on the Huawei phone I am borrowing from my phone provide...
My Samsung s6 crashed when I clicked on a song in spotify. the phone would not restart, so assuming the phone had technical difficulties, I took it in for warranty. However I downloaded spotify...
Moderator
360 Views
1 replies
0 likes
Hi guysI have some trouble when I conect chromecast audio to avr to playing musicI found Spotify not in normalize volume mode ,and I can't change this setting on my phone,is somebody has the same trouble?English is not my mother language,hope you can...
Hi guys I have some trouble when I conect chromecast audio to avr to playing music I found Spotify not in normalize volume mode ,and I can't change this setting on my phone,is somebody has the same...
Casual Listener
1290 Views
2 replies
0 likes
Hi, I love Spotify and I listen to it on my PC and my Android Oneplus 3 phone. However over only my phone, there are random volume spikes with and without earphones. It's really ruining my experience and I'm extremely unhappy with this, anyone have t...
Hi, I love Spotify and I listen to it on my PC and my Android Oneplus 3 phone. However over only my phone, there are random volume spikes with and without earphones. It's really ruining my experience...
Newbie
1520 Views
4 replies
0 likes
So usually what I do when it comes to streaming spotify for free is that I will put a song in a play list by itself so when I click shuffle on that play list it usually plays that song straight away but now for some reason when I do that now it will ...
So usually what I do when it comes to streaming spotify for free is that I will put a song in a play list by itself so when I click shuffle on that play list it usually plays that song straight away ...
Casual Listener
1063 Views
4 replies
0 likes
In the Android latest Android version and latest Spotify version, I noticed a bug today. When playing my friend's shared playlist, the volume was lower than when I was playing my own playlist. My friend had the free version, whereas I have the paid v...
In the Android latest Android version and latest Spotify version, I noticed a bug today. When playing my friend's shared playlist, the volume was lower than when I was playing my own playlist. My fri...
Community Legend
405 Views
1 replies
0 likes
My Spotify app suddenly informed me that I had saved music offline on more than 3 devices and all my offline music had been deleted. I have only used Spotify on my PC and phone, and have only had a premium account for about one month. What's up with ...
My Spotify app suddenly informed me that I had saved music offline on more than 3 devices and all my offline music had been deleted. I have only used Spotify on my PC and phone, and have only had a p...
Community Legend
967 Views
1 replies
0 likes
Community Legend
546 Views
5 replies
0 likes
Hi,I have a SD card, set as external memory with lots of Space empty, but there is not the storage option in the app settings.I tried to format the SD card, to close the app, to reinstall it etc, but it still doesn't work.I don't have enough space le...
Hi, I have a SD card, set as external memory with lots of Space empty, but there is not the storage option in the app settings. I tried to format the SD card, to close the app, to reinstall it ...
Community Legend
83677 Views
34 replies
1 likes
