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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111279 Views

26 replies

3 likes

  • 111279 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

223844 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 223844 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

581083 Views

79 replies

3 likes

  • 581083 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478399 Views

577 replies

40 likes

Account
Free
  • 478399 Views
  • 577 replies
  • 40 likes

Galaxy S7 Edge crashes

Helloooo,I have my Galaxy S7 Edge now for about a week and Spotify keeps on crashing my phone. The App works fine for as long as there is no notfication coming in and the phone is not in standby. My phone goes into standby after 1 minute and Spotify ...

Casual Listener

Helloooo, I have my Galaxy S7 Edge now for about a week and Spotify keeps on crashing my phone.   The App works fine for as long as there is no notfication coming in and the phone is not in s...

tinnedpilchards

Casual Listener

5125 Views

15 replies

3 likes

  • 5125 Views
  • 15 replies
  • 3 likes

No puedo guardar música en la tarjeta SD

Solía tener mi música offline guardada en la memoria SD, pero hace unos 5 días se borraron todas y ya me aparece la opción de guardar en la SD, ayuda

Newbie

Solía tener mi música offline guardada en la memoria SD, pero hace unos 5 días se borraron todas y ya me aparece la opción de guardar en la SD, ayuda

DXTN

Regular

5524 Views

1 replies

0 likes

Premium
  • 5524 Views
  • 1 replies
  • 0 likes

Spotify Android app crash when listening to song

Whenever I playing song on spotify, it suddenly crash / stop. I have to open the apps again and play the song back. I already give permission for spotify to keep awake when the phone on sleep.

Newbie

Whenever I playing song on spotify, it suddenly crash / stop. I have to open the apps again and play the song back. I already give permission for spotify to keep awake when the phone on sleep.

nossilla_24792

Newbie

795 Views

3 replies

0 likes

  • 795 Views
  • 3 replies
  • 0 likes

premium

hi! im just wondering if after my 7 day trial, am i going to be charged after that? because i read in another article that you wont, but that was for a 48 hour trial. please note that im an android user as well.thanks!

Newbie

hi! im just wondering if after my 7 day trial, am i going to be charged after that? because i read in another article that you wont, but that was for a 48 hour trial. please note that im an android u...

Joe

Community Legend

448 Views

1 replies

0 likes

  • 448 Views
  • 1 replies
  • 0 likes

Keep having to download ALL my songs daily!

This has been happening for the last 2 weeks and it's driving me insane! Every morning I have to download all my songs and play lists. Why is this happening?

Newbie

This has been happening for the last 2 weeks and it's driving me insane! Every morning I have to download all my songs and play lists. Why is this happening?

Jacob

Community Legend

526 Views

1 replies

0 likes

  • 526 Views
  • 1 replies
  • 0 likes

Max number of downloads reached??

Why am I getting the pop-up "maximum number of downloads reached - remove songs before you can download new songs " when I barely have a couple dozen songs downloaden? I have a Premium account and plenty of free memory on my Samsung s7 edge.

Casual Listener

Why am I getting the pop-up "maximum number of downloads reached - remove songs before you can download new songs " when I barely have a couple dozen songs downloaden? I have a Premium account and pl...

Joe

Community Legend

9503 Views

3 replies

3 likes

  • 9503 Views
  • 3 replies
  • 3 likes

Schließen

Nachdem ich Spotify beendet habe und es erneut öffne muss ich mich wieder anmeldenHilfe

Newbie

Nachdem ich Spotify beendet habe und es erneut öffne muss ich mich wieder anmelden Hilfe

407 Views

0 replies

0 likes

  • 407 Views
  • 0 replies
  • 0 likes

Connected Devices

Listening to Spotify on android I am constantly interrupted with a message 'you are listening on laptop-'. I'm not I'm listening on my phone anyone have any idea how to solve this it is so annoying it pops up every time I listen to a new song or try ...

Casual Listener

Listening to Spotify on android I am constantly interrupted with a message 'you are listening on laptop-'. I'm not I'm listening on my phone anyone have any idea how to solve this it is so annoying i...

Rharr95

Casual Listener

736 Views

2 replies

0 likes

  • 736 Views
  • 2 replies
  • 0 likes

Solved!! Spotify crashes at startup

Hi,I have a Huawei p9 lite and since yesterday the spotify app crashes when I start it up. After I click the spotify icon it opens a black screen and then closes after a few seconds. I already tried downloading the app again, then I could log in but ...

Casual Listener

Hi, I have a Huawei p9 lite and since yesterday the spotify app crashes when I start it up. After I click the spotify icon it opens a black screen and then closes after a few seconds. I already trie...

asins_bralis

Casual Listener

1703 Views

7 replies

0 likes

  • 1703 Views
  • 7 replies
  • 0 likes

I can´t play my Daily Mix.

Hi, When I press on a song, the app doesn't do anything. I can play my playlist without a problem.

Casual Listener

Hi,   When I press on a song, the app doesn't do anything. I can play my playlist without a problem. 

767 Views

0 replies

2 likes

  • 767 Views
  • 0 replies
  • 2 likes

No Equalizer on Android!

Hi, Following problem and although I have a new Huawei Y330 displayed with Android 4.2.2, but in the settings is to me no equalizer. How So? And what I can possibly do so I have one? Thanks for Help

Visitor

Hi,    Following problem and although I have a new Huawei Y330 displayed with Android 4.2.2, but in the settings is to me no equalizer. How So? And what I can possibly do so I have one? ...

jmorris5181

Newbie

10873 Views

2 replies

2 likes

  • 10873 Views
  • 2 replies
  • 2 likes

Premium isn´t applying in my device (android)

Recently a purchased a gift card and renovated my premium account. I did this in my computer, and it worked perfectly. But in my phone (android) it´s still a normal basic account. I tried logging out, and closing the app but it still doesn´t work. HE...

Newbie

Recently a purchased a gift card and renovated my premium account. I did this in my computer, and it worked perfectly. But in my phone (android) it´s still a normal basic account. I tried logging out...

Robert_W

Community Legend

476 Views

1 replies

0 likes

  • 476 Views
  • 1 replies
  • 0 likes

Playlist Offline

I have the premium version. I'm down my playlist, but when I'm offline it appears as unavailable. What to do?

Newbie

I have the premium version. I'm down my playlist, but when I'm offline it appears as unavailable. What to do?

358 Views

0 replies

0 likes

  • 358 Views
  • 0 replies
  • 0 likes

When suggest. to view ad for 30min free music, it doesn't start the ad and just hangs itself up.

The ad in the title spells "Learn more". Other ads work fine.I'm on android Galaxy S8. Problem is network independent (GSM, WIFI work and home)It's not enough to kill the app. I need to force the stoppage of the spotify app in the app window)

Newbie

The ad in the title spells "Learn more". Other ads work fine. I'm on android Galaxy S8.  Problem is network independent (GSM, WIFI work and home) It's not enough to kill the app. I need to fo...

367 Views

0 replies

0 likes

  • 367 Views
  • 0 replies
  • 0 likes

Turned off phone, now all songs need to be downloaded again?

Is there any way around this? All the files are still safely stored on my SD card, why is there no option to check for files similar to what steam has? There's a reason why I use offline mode.

Casual Listener

Is there any way around this? All the files are still safely stored on my SD card, why is there no option to check for files similar to what steam has? There's a reason why I use offline mode.

318 Views

0 replies

0 likes

  • 318 Views
  • 0 replies
  • 0 likes

Songs cut out during playback

Hi All, I was wondering if someone could help me please? When I'm playing my music, it cuts out during the songs, kind of like when you'd play a cd in a stereo and walk too heavy on the floor. This happens anywhere between 2 and 12 times in a song. I...

Casual Listener

Hi All,    I was wondering if someone could help me please?  When I'm playing my music, it cuts out during the songs, kind of like when you'd play a cd in a stereo and walk too heavy ...

Joe

Community Legend

1350 Views

3 replies

0 likes

  • 1350 Views
  • 3 replies
  • 0 likes

Android Auto - Navigating to Albums takes you to what is currently playing

I have just installed a Kenwood DMX 7017 DABs head unit with Android Auto in my car. When navigating Spotify, I go to Your library and the click on Albums, but it just takes you to the what is playing screen and not to albums. It's fine to go to Play...

Newbie

I have just installed a Kenwood DMX 7017 DABs head unit with Android Auto in my car. When navigating Spotify, I go to Your library and the click on Albums, but it just takes you to the what is playin...

502 Views

0 replies

0 likes

  • 502 Views
  • 0 replies
  • 0 likes

Spotify won't play offline.

I have the premium Android version and whenever I go offline it keeps trying to play undownloaded songs, so it it playing nothing.I have logged out and back in and wiped, uninstalled and reinstalled the app and it makes no difference.It is pointless ...

Casual Listener

I have the premium Android version and whenever I go offline it keeps trying to play undownloaded songs, so it it playing nothing. I have logged out and back in and wiped, uninstalled and reinstalle...

Spotifyannoyed

Casual Listener

618 Views

4 replies

0 likes

  • 618 Views
  • 4 replies
  • 0 likes

premium doesn't work on new phone

Hi, I just got a new phone (Huawei P8 Lite 2017) and my premium account won't work on it. I can log in to my account but it tells me that I'm not a premium user even though I am. I tried to log out and log in again but it still tells me I'm not a pre...

Newbie

Hi,   I just got a new phone (Huawei P8 Lite 2017) and my premium account won't work on it. I can log in to my account but it tells me that I'm not a premium user even though I am.  I tr...

jnorris170

Community Legend

560 Views

1 replies

0 likes

  • 560 Views
  • 1 replies
  • 0 likes

Welcome mix

How do I remove an artist from my welcome mix?

Newbie

How do I remove an artist from my welcome mix?

1711 Views

0 replies

0 likes

  • 1711 Views
  • 0 replies
  • 0 likes