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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5427 Views

0 replies

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Superuser Contribution Moto G4 plus restarts after listening to Spotify for a while

Hello,After listening for some minutes, my phone restarts itself. I've tried a clean install, formatting the SD card, removing it, but tô no avail.It's driving me mad. Any sugestions?

Casual Listener

Hello, After listening for some minutes, my phone restarts itself. I've tried a clean install, formatting the SD card, removing it, but tô no avail. It's driving me mad. Any sugestions?

Maria_B

Moderator

691 Views

3 replies

0 likes

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Superuser Contribution Playlist not available

Hi, I have downloaded some Playlist to be available in offline mode, which worked perfectly fine up until two days ago. Now only some of my Playlist are not available anymore. The name is written in grey letters vs usually white and I can't click on ...

Newbie

Hi, I have downloaded some Playlist to be available in offline mode, which worked perfectly fine up until two days ago. Now only some of my Playlist are not available anymore. The name is written in ...

user-removed

Not applicable

3609 Views

1 replies

0 likes

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Las canciones se detienen

Tengo un Samsung J7 Y cuándo estoy escuchando música las canciones se detienen o simplemente no se reproducen, esto sucede con el celular estando conectado a Internet, Tengo que desbloquear el celular e ingresar a la aplicación. ¿alguien? ¿ayuda?

Newbie

Tengo un Samsung J7 Y cuándo estoy escuchando música las canciones se detienen o simplemente no se reproducen, esto sucede con el celular estando conectado a Internet, Tengo que desbloquear el celula...

kelekelesiu

Gig Goer

583 Views

1 replies

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Superuser Contribution Certain songs glitch the app

So im using spotify on an LG G5 , i thought it was just my old phone that glitched out but i now realized its the app. When choosins certain songs, the app will glitch and wont let you skip fordward or back and it also wont let me choose another song...

Newbie

So im using spotify on an LG G5 , i thought it was just my old phone that glitched out but i now realized its the app. When choosins certain songs, the app will glitch and wont let you skip fordward ...

ZullyB

Roadie

313 Views

1 replies

0 likes

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Solved!! SOMEONE PLZ HELP ME FIGURE THIS OUT

It says my music is saved to my SD Card, but when I looked I don't see it. It's only on my playlist

Newbie

It says my music is saved to my SD Card, but when I looked I don't see it. It's only on my playlist

Esteban9

Casual Listener

568 Views

1 replies

0 likes

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How many times do I have to dowload my music, If I have dowloaded it already?

I hace almost 2 years with premiun, and I dowload every son I add to my playlist. But now it seems like I have never dowloaded it and it is no possible. I want to use it with no internet connection, that is why I am paying for.

Casual Listener

I hace almost 2 years with premiun, and I dowload every son I add to my playlist. But now it seems like I have never dowloaded it and it is no possible. I want to use it with no internet connection, ...

JhohanMora

Casual Listener

798 Views

2 replies

1 likes

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Superuser Contribution App Slowing on Huawuei P9 Plus

Hi, I write this because i'm having some problems with the app on my new phone i purchased a month ago, the problem it's that whenever i use the app looks like it's slowed, i mean i press on... " Explore " and it take several secs ( 20 or more ) some...

Newbie

Hi, I write this because i'm having some problems with the app on my new phone i purchased a month ago, the problem it's that whenever i use the app looks like it's slowed, i mean i press on... " Exp...

user-removed

Not applicable

242 Views

1 replies

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Superuser Contribution My premium account only works on my laptop. But in my Android smartphone, it only works as free

When I use Spotify on my laptop, Premium works just perfectly. But, when I want to use it on my Android smartphone, it works as if I wasnt premium. Please help . Im argentinian.

Newbie

When I use Spotify on my laptop, Premium works just perfectly. But, when I want to use it on my Android smartphone, it works as if I wasnt premium. Please help . Im argentinian.

user-removed

Not applicable

476 Views

1 replies

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[Android] About The Add-free Time Offered

It appears that any time I / we skip a song, Spotify deducts the full-length time (plus more time) of the skipped song, even if users only listened to a few seconds. I skipped three songs in two to three minutes and my add-free was gone.

Newbie

It appears that any time I / we skip a song, Spotify deducts the full-length time (plus more time) of the skipped song, even if users only listened to a few seconds. I skipped three songs in two to t...

294 Views

0 replies

0 likes

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Cannot view my play queue

I click on the now playing at the bottom like usual, but the button to view and change the songs in the queue is gone.

Casual Listener

I click on the now playing at the bottom like usual, but the button to view and change the songs in the queue is gone.

Joe

Community Legend

548 Views

1 replies

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Superuser Contribution Pagamento

Paguei a spotify no dia 14/02/17 e ainda não foi atualizado para versão Premium.OBS:Lembrando que foi pago via boleto bancário

Newbie

Paguei a spotify no dia 14/02/17 e ainda não foi atualizado para versão Premium. OBS:Lembrando que foi pago via boleto bancário

user-removed

Not applicable

264 Views

1 replies

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Lockscreen problem

Hello, I got huawei p8 max. And lockscreen doesn't work on my phone. When I lock the phone and press the button again nothing seems on lockscreen . And I did go to settings and allowed it to be displayed on the lockscreen but it just doesn't work. Wh...

Casual Listener

Hello, I got huawei p8 max. And lockscreen doesn't work on my phone. When I lock the phone and press the button again nothing seems on lockscreen . And I did go to settings and allowed it to be displ...

Kawaiipotato88

Casual Listener

484 Views

3 replies

0 likes

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Not working on lockscreen

Every time my screen times out or I lock my screen, it will play the rest of the song but stop after until I open the phone and go back in

Casual Listener

Every time my screen times out or I lock my screen, it will play the rest of the song but stop after until I open the phone and go back in 😞

JV25

Casual Listener

424 Views

2 replies

0 likes

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Volume is going down when starting different App

Hi everybody,I'm using the Spotify premium App on my OPO3 with Android 7.0.A few days ago Spotify started to automatically tear down the volume when starting Pokemon Go and tearing it up again when I close Pokemon Go or switch to another App.The Prob...

Casual Listener

Hi everybody, I'm using the Spotify premium App on my OPO3 with Android 7.0. A few days ago Spotify started to automatically tear down the volume when starting Pokemon Go and tearing it up again ...

Joe

Community Legend

321 Views

1 replies

0 likes

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spotify connect is not finding my bluesound node2

Some spec's: Bluesound NODE2 (connected to hifi); Bluesound PULSE; lenovo laptop with spotify; Samsung S6 edge with spotify app. Everything worked flawless but since a week spotify connect is not finding my Bluesound node2 anymore (I did delete my sp...

Regular

Some spec's: Bluesound NODE2 (connected to hifi); Bluesound PULSE; lenovo laptop with spotify; Samsung S6 edge with spotify app.    Everything worked flawless but since a week spotify con...

seamuswarren

Regular

10294 Views

8 replies

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Spotify logo while listening music

Hi, The change might come from an update but I want to make sure. While I listen to spotify, I don't have anymore the spotify logo appearing at the top of my screen. It was helpfull to quickly access to the app. Can anyone confirm if this option is n...

Casual Listener

Hi,   The change might come from an update but I want to make sure. While I listen to spotify, I don't have anymore the spotify logo appearing at the top of my screen. It was helpfull to quick...

markusandrik

Casual Listener

407 Views

2 replies

0 likes

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Daily Mix

Love my Daily Mixes but at the bottom of the playlist it states that 'More songs load as you listen'. Not for me. As soon as the Daily Mix comes to the end of the visible playlist it stops and then reverts to the first track, which I have to activate...

Newbie

Love my Daily Mixes but at the bottom of the playlist it states that 'More songs load as you listen'. Not for me. As soon as the Daily Mix comes to the end of the visible playlist it stops and then r...

Joe

Community Legend

521 Views

1 replies

1 likes

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Functions with AOA 2.0 and Spotify in car

Hi everyone, which functions are suported by Spotify in connection with Android Open Accessory Protocol Version 2? I know that the basic functions (play, stop, forward(back) are supported. But what about choosing playlists or interprets from your spo...

Visitor

Hi everyone,   which functions are suported by Spotify in connection with Android Open Accessory Protocol Version 2? I know that the basic functions (play, stop, forward(back) are supported. B...

1968 Views

0 replies

1 likes

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Solved!! "Download over cellular data" is enabled but still NOT DOWNLOADING

I'm a Spotify premium user that had to FACTORY RESET my Samsung Galaxy A5 (2017) in order to get Download over cellular data to work, IT DOES NOT WORK FOR THe NTH TIME NOW!I've also tried doing a clean reinstall for a lot of times I can no longer cou...

Regular

I'm a Spotify premium user that had to FACTORY RESET my Samsung Galaxy A5 (2017) in order to get Download over cellular data to work, IT DOES NOT WORK FOR THe NTH TIME NOW! I've also tried doing a...

daveyp

Casual Listener

23742 Views

3 replies

0 likes

data downloading
Download error
downloading
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