Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
203023 Views
135 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
547972 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
455697 Views
571 replies
38 likes
I download some albums and the next day all this music are delete. Download again, and again, and again, always found delete the songs... in my S7 Edge.Is boring and disgusting.
I download some albums and the next day all this music are delete. Download again, and again, and again, always found delete the songs... in my S7 Edge. Is boring and disgusting.
Newbie
510 Views
1 replies
0 likes
So I have a prepaid visa card and everytime I put the information in, spotify tells me that my card or payment provider is having a bad day. Why will it not let me use my card (I've tried 3 different activated prepaid visa cards and none have worked)...
So I have a prepaid visa card and everytime I put the information in, spotify tells me that my card or payment provider is having a bad day. Why will it not let me use my card (I've tried 3 different...
Newbie
927 Views
1 replies
1 likes
Hello.I'm having issues with chromecast dissapearing in 'devices'I have to clear the cache and log out of spotify every time I leave the house/ get out of range of the local wifi.I have tried reinstalling and removing 'offline playlists' in my accoun...
Hello. I'm having issues with chromecast dissapearing in 'devices' I have to clear the cache and log out of spotify every time I leave the house/ get out of range of the local wifi. I have t...
754 Views
0 replies
1 likes
When I am trying to listen to music on my desktop, eventually when the playlist switches to a new song, the audio will come out of my phone instead of the desktop. If the session started from my desktop, why would it ever switch to my phone unless I ...
When I am trying to listen to music on my desktop, eventually when the playlist switches to a new song, the audio will come out of my phone instead of the desktop. If the session started from my desk...
370 Views
0 replies
0 likes
Since some days ago, I'm unable to order the songs of a playlists by adding date. It just happens in android, as in the desktop app they appear by date. I tried to change between different filters but is the same. The order with this filter is totall...
Since some days ago, I'm unable to order the songs of a playlists by adding date. It just happens in android, as in the desktop app they appear by date. I tried to change between different filters bu...
363 Views
0 replies
0 likes
I have the newest version of Spotify (8.4.0.539) and android version 6.0.1 Samsung s6.This morning it was working fine then suddenly froze and stopped working and then shut down. I've tried to uninstall and reinstall, sometimes I get past the login s...
I have the newest version of Spotify (8.4.0.539) and android version 6.0.1 Samsung s6. This morning it was working fine then suddenly froze and stopped working and then shut down. I've tried to un...
Music Fan
4894 Views
28 replies
1 likes
Okay so I was having the same issue a lot of other people were having where you try to open the Spotify app, it opens for about a second, then closes. After uninstalling, restarting my phone, ect.I found that when I clicked on the app I immediately t...
Okay so I was having the same issue a lot of other people were having where you try to open the Spotify app, it opens for about a second, then closes. After uninstalling, restarting my phone, ect. ...
399 Views
0 replies
0 likes
Hello, I'm a premium member, and Spotify doesn't work on my phone anymore. On the last couple of days, it crashes when I start the application ("Unfortunately, Spotify has stopped"). This morning I was able to access the login screen, but when I was ...
Hello, I'm a premium member, and Spotify doesn't work on my phone anymore. On the last couple of days, it crashes when I start the application ("Unfortunately, Spotify has stopped"). Thi...
Newbie
4416 Views
20 replies
0 likes
Please help. My Spotify isn't working anymore. It closes down immediately when I turn it on. Also my phone gets really warm. I have Android 6.0.1. On a Samsung galaxy s7.I tried:- Turning my phone off and on- Reinstalling spotify and turning phone of...
Please help. My Spotify isn't working anymore. It closes down immediately when I turn it on. Also my phone gets really warm. I have Android 6.0.1. On a Samsung galaxy s7. I tried: - Turning my phon...
341 Views
0 replies
0 likes
Good day if you reading this, thank you for you're time.My problem is that if i open spotify i wont open at all, i open it and i closes after 1 second. But if a re-install than i opens but if i wanted to login with my account it closes.But if i re-in...
Good day if you reading this, thank you for you're time. My problem is that if i open spotify i wont open at all, i open it and i closes after 1 second. But if a re-install than i opens but if i wan...
376 Views
0 replies
0 likes
I had these problems since about 1 1/2 month or so. I've written twice to Spotify, who so far has neglected my messages. Offline:Most of the time when using the app, I am forced into an offline-mode. It is not enabled in settings. It does not matter ...
I had these problems since about 1 1/2 month or so. I've written twice to Spotify, who so far has neglected my messages. Offline: Most of the time when using the app, I am forced into an of...
Newbie
8298 Views
20 replies
7 likes
When i listen to spotify music and lock my display, i don't need my password to get into my phone again, spotify deactivates my display lock. Someone knows how to fix that, because it's annoying if everyone is able to get into my phone. Sorry for bad...
When i listen to spotify music and lock my display, i don't need my password to get into my phone again, spotify deactivates my display lock. Someone knows how to fix that, because it's annoying if e...
Casual Listener
607 Views
2 replies
0 likes
When I open my spotify it automatticaly closes on my phone. I deleted it and downloaded it again. Then spotify worked, but soon after I logged in with my account the app closes again. I already turned my phone off and on a couple of times. I logged i...
When I open my spotify it automatticaly closes on my phone. I deleted it and downloaded it again. Then spotify worked, but soon after I logged in with my account the app closes again. I already turne...
396 Views
0 replies
0 likes
My device is a Xiaomi Mi3 running on Android 6.0.1 Marshmallow. I've been tweeking my phone for almost a week now, and I can't seem to find a solution to my problem (as mentioned above). Need help with these. After 2 or 3 songs when my screen is off ...
My device is a Xiaomi Mi3 running on Android 6.0.1 Marshmallow. I've been tweeking my phone for almost a week now, and I can't seem to find a solution to my problem (as mentioned above). Need help wi...
Casual Listener
499 Views
2 replies
0 likes
HiI own an LG Nexus 5X and every time I open the application it just crashes. I've tried reinstalling and it launches normally but straight after I log in it says "logging in" and crashes. I don't know what to do I've cleared cache and I've logged ou...
Hi I own an LG Nexus 5X and every time I open the application it just crashes. I've tried reinstalling and it launches normally but straight after I log in it says "logging in" and crashes. I don't ...
Music Fan
771 Views
2 replies
0 likes
I was listing to music on my Samsung galaxy s6 and it stopped playback didn't realize it so I went back into the app and it keeps force closing. I uninstalled and reinstalled and it worked but when I signed in nto my premium account it force closed a...
I was listing to music on my Samsung galaxy s6 and it stopped playback didn't realize it so I went back into the app and it keeps force closing. I uninstalled and reinstalled and it worked but when I...
383 Views
0 replies
0 likes
Hello!I'd like to use a cable to connect my smartphone to my car audio system and to listen music with the android app. Which one should I use? USB or mini-jack?Thanks!
Hello! I'd like to use a cable to connect my smartphone to my car audio system and to listen music with the android app. Which one should I use? USB or mini-jack? Thanks! 🙂
Roadie
488 Views
2 replies
0 likes
I am a Spotify premium user and have the app for my Samsung Galaxy S5. My wife has also downloaded the app and uses my account to listen to stuff when I'm not using it. I'm totally fine with this but recently when I start to listen to Spotify it kick...
I am a Spotify premium user and have the app for my Samsung Galaxy S5. My wife has also downloaded the app and uses my account to listen to stuff when I'm not using it. I'm totally fine with this but...
Roadie
575 Views
1 replies
0 likes
Playback works fine but the home screen of the app just says "An error occurred. Please try again" (or rather "Hoppsan, något blev fel. Det fungerade inte. Försök igen." since language is set to swedish) Huwaei P8 LiteSpotify version 5.4.0.858Android...
Playback works fine but the home screen of the app just says "An error occurred. Please try again" (or rather "Hoppsan, något blev fel. Det fungerade inte. Försök igen." since language is set to sw...
Newbie
2096 Views
5 replies
1 likes
I have the newest version, no other updates available. When my tablet is turned on, plays just fine. Shortly after my tablet goes into sleep mode, the song playing automatically stops and resets. Ive already uninstalled and reinstalled the app, redow...
I have the newest version, no other updates available. When my tablet is turned on, plays just fine. Shortly after my tablet goes into sleep mode, the song playing automatically stops and resets. Ive...
529 Views
0 replies
0 likes
